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Cribl

Cribl, the Data Engine for IT and Security, empowers organizations to transform their data strategy.

Community Programs Manager

Community ManagerCommunity ManagerOtherRemoteLeadTeam 501-1,000Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

82 days ago

Salary

$107K - $168K / year

Seniority

Lead

Job Description

Community Programs Manager

Cribl

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You’ll Love This Role You’re energized by creating new ways for customers to learn from each other and from Cribl, whether they’re just getting started or running advanced, multi-product deployments. You naturally spot patterns across users – who’s tackling similar problems, who’s ready for what’s next – and connect them with the right people, content, and programs. You’re the connective tissue internally and externally: broadcasting what’s new to the community, and bringing sharp, actionable feedback back into product, engineering, services, and support so we can better solve customer challenges. You’ll dig into how different cohorts prefer to learn and communicate, then build the platforms, programs, and experiences they’ll love (including ones they didn’t know they needed yet) – creating a safe, educational, and fun space to build community both online and IRL. Today, that ecosystem includes our Cribl User Slack community, the Cribl Curious knowledge base (built on Gainsight Customer Communities), and a rich library of content for hands-on labs, hackathons, and other educational programs. This role sits at the intersection of community, customer success, product, and marketing — turning practitioner engagement into faster adoption, better product experiences, and smarter go-to-market motions. It combines a technical understanding of our space with the ability to communicate clearly across different mediums and audiences. You’ll own the day-to-day health of our community properties while acting as product owner for key platforms and programs that help users learn, share best practices, and champion Cribl within their own organizations. You’ll segment and engage the community by cohort, use case, maturity level, and motivation, and you’ll build, measure, and scale programs globally so they’re repeatable, measurable, and easy to run in every region. As An Active Member Of Our Team, You Will… - Design and execute a community engagement strategy that attracts, nurtures, and activates users based on adoption stage, use cases, technology stack, and desire for participation. - Segment community journeys by cohorts (e.g., new admins, power users, partners, students), use cases, maturity levels, and motivations (learn, share, lead, build) – then craft experiences tailored to each. - User groups (virtual and in-person): - Formalize and document the user group program for repeatable, global scale. - Centralize content and best practices to make it easy for leaders to host high-quality sessions. - Recruit and enable user group leaders in key geographies, with simple self-service paths for registration, logistics, and reimbursement. - Community programs + Hackathons: - Design programs (for customers, students, and partners) that help users get more value from the Cribl platform. - Inspire users to explore new data sets, visualizations, enrichments, and workflows – and to ask better questions, close gaps, and change behaviors using Cribl. - Integrate hands-on labs and other educational offerings as community-building experiences. - Social support & storytelling: - Partner with the social media team to promote community programs and surface top contributors, great threads, and big wins. - Turn community insights and stories into content that fuels adoption and advocacy. If You’ve Got It - We Want It - 6+ years of experience in community management, developer relations, customer advocacy, or related roles at a B2B SaaS or infrastructure/observability company. - Demonstrated success owning Slack/Discord or similar communities and a Q&A/forum property (e.g., Discourse, Stack Overflow, Gainsight Insided, custom platforms). - Strong program management and facilitation skills, including running user groups, online events, and community campaigns end-to-end. Strong understanding of how to stand up, document and scale programs to be run in various regions - Comfortable working with community and marketing analytics tools (e.g., CommonRoom, Google Analytics) and using data to drive decisions. - Excellent written and verbal communication; your enthusiasm gets others to join in - Proven track record collaborating with Sales, Marketing, Product, SEs, CSEs, and external partners to drive shared outcomes. - Experience in observability, security, or IT operations and familiarity with Cribl products (Stream, Edge, Search, Lake) or adjacent tooling. Salary Range ($107,000 - $168,000) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. #LI-KJ1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.

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Duke Energy

Duke Energy is one of the nation’s largest electric power holding companies, dedicated to providing power from electricity to more than 7.4 million customers

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Job Closed
OtherRemoteTeam 201-500

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United States
$20 / hour
Job Closed
Velsera logo

Senior Community Engagement Manager

Velsera

The precision engine company.

OtherRemoteTeam 501-1,000H1B No Sponsor

Senior Community Engagement Manager  Location: US, Remote   Who are we?   Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera.  Velsera is a precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D,   expand access to, and more effectively leverage analytics at the point of care.   We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health. We are a fully remote team and are expanding our team which currently has over 200 employees located in 8 different countries!  As a Senior Community Engagement Manager you will report to the General Manager for the Seven Bridges Business Unit within Velsera. You will lead outreach efforts to share the benefits of using Velsera platforms, primarily Seven Bridges, with a wide range of researchers including genomics scientists, bioinformatics tool developers, clinicians, and course instructors. You will also lead training initiatives to teach both academic and commercial researchers how to get the most out of using Velsera platforms and ensure user success. You will lead internal and external outreach and engagement efforts, engaging with platform ecosystem and Velsera leadership, and participate in strategic planning of outreach and engagement. You will lead one or more community associates on a case-by-case basis.  Fundamentally, Senior Community Engagement Managers are strong, empathetic leaders and communicators who excel at engaging researchers and tool developers. As a Senior Community Engagement Manager you will work on planning strategy for user outreach and engagement as well as independently identify areas for strategic growth given current active projects and our Velsera strategic roadmap.  What will you do?   - Lead and educate the research community:  - Create content to help researchers learn how to use Velsera platforms including written tutorials and video tutorials. Examples of platforms include, but are not limited to, the National Cancer Institute’s Cancer Genomics Cloud and the National Heart, Lung, and Blood Institute’s BioData Catalyst  - Plan and lead training sessions and workshops for user groups ranging from 5 users to 100 users in both academic and commercial platforms  - Present the value of Velsera platforms to the research community at conferences, workshops, and consortia meetings  - Regularly identify and lead new opportunities for growth across platforms to be showcased (ex. NCPI initiatives)  - Identify needed content that can apply across platforms and proactively share new content across platform community engagement teams  - Independently lead data ecosystem outreach and engagement efforts  - Lead Outreach and Engagement with Scientific Program Managers and Science Strategy staff and contribute to the future direction of a program to continue user-driven development  - Develop strategic roadmap for community outreach and engagement  - Apply new features to engagement strategy (ex. identifying new groups or growing past engagements using feature)  - Independently identify areas for strategic growth given current active projects and program roadmap  - Identify new topics for workshops and lessons including modular/reproducible content development and leads team to final products  - Define what we are we trying to achieve by projecting forward and coming up with strategies, finding creative ways to make things more efficient; continually refines and optimizes collection and storytelling using metrics on a frequent basis; present successes in digestible/marketable pieces to broader programs and NCPI  - Proactively coordinate with tech team on new features and user testing (ex. new potential users and current active users)

United States
Job Closed