We are seeking a reliable and client-focused Remote Customer Experience Associate to support customers by providing clear communication, coordinating requests, and ensuring a smooth, organized experience from start to finish. This fully remote role is ideal for someone who enjoys helping others, staying organized, and working independently. In this role, you will communicate with clients to answer questions, gather important details, and provide timely updates. You will assist with scheduling, confirmations, and maintaining accurate records while ensuring all information is handled efficiently and professionally. Key Responsibilities - Respond to client inquiries and provide timely support - Coordinate requests, scheduling, and confirmations - Maintain accurate and organized records - Follow up to ensure all details are completed Qualifications - Strong communication and organizational skills - Detail-oriented and dependable - Comfortable using digital tools and working remotely - Customer service experience is helpful but not required Additional Details - 100% remote position - Training and ongoing support provided - Opportunities for growth within a supportive team Applicants must be citizens of the US, UK, Australia, Spain, Mexico, or LATAM regions.

Role Description Join us in one of our most critical member care management roles, inspiring behavior change and motivating members to adopt new behaviors and improve their health. As an RN at Twin, you make a difference in people's lives every day by providing clinical guidance, support, education, and encouragement to empower your members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. This job is a great fit for you if you have expertise with building rapport with members, are highly motivated, energetic, and focused on enhancing the quality of healthcare. You have demonstrated the ability to work collaboratively with an interdisciplinary care team in the adoption of new technologies to coordinate care, engage in shared decision making, and achieve successful clinical outcomes. You are comfortable leveraging data in observing trends and developing corrective action plans to facilitate the transformation of member lives. This is an exciting role for a Registered Nurse with a diverse healthcare systems background. Join us to use your finely-tuned skills in assessing physical and psychological-social needs. You will support a dynamic care team in identifying member goals, health priorities, and learning opportunities. This will include utilizing motivational interviewing techniques and designing interventions with members to build engagement and improved health outcomes. This role will report to a nurse manager and work within a team pod structure. A successful candidate for this role will be curious, collaborative, and adaptable to member journey and team needs. You will be excited to jump into a day that may look a bit different than the day before, while making improvements along the way and building upon your highly-valued skill set. This is a 4 month contract position with full time hours. The schedule options for this position are: - Monday - Friday, 9am-5pm PST - Tuesday-Saturday 9am-5pm CST Responsibilities - Delivers remote clinical monitoring and member education via software, video conferencing, and the Twin Health electronic medical record. - Promotes member self-care management by utilizing clinical judgment, data analysis, and critical thinking skills. - Evaluates member progress toward goal achievement, including identification and evaluation of barriers to meeting or maintaining plan of care and/or health status. - Prioritizes and manages individual members along the Twin journey by monitoring health condition reversal trends, conducting lab reviews, supporting medication management. - Collaborates closely with team colleagues including nurses, health coaches, providers, and operations teams to drive a seamless experience for members. - Engages the nursing philosophy to capture a holistic picture of the member’s clinical status from Intake to ongoing care management. - Gives appropriate health guidance by utilizing clinical knowledge, training, and protocols. - Leverages the nursing processes to triage member alerts and inquiries. - Strictly adheres to Standard Operating Procedures for member management and escalations. - Provides timely responses and feedback to colleagues regarding member care. - Conducts detailed monitoring to support medication reconciliation and adherence. - Collaborates with members and pharmacies to identify solutions to defray costs for members and reduce gaps in coverage. - Organizes accurate records and maintains confidentiality according to federal law and Twin policies. - Generates and analyzes reports as needed for management, identifying trends, anomalies, and areas of concerns. - Contributes to the development and improvement of clinical care that enhances cost effectiveness while ensuring quality care. - Participates in ongoing education and performance improvement activities. - Additional duties as assigned. Qualifications - Currently active and unencumbered RN license within the state in which patient care is occurring. - Minimum 4 years of nursing experience in various healthcare systems such as hospitals, Federally Qualified Health Care centers, ambulatory care environments (primary care, internal medicine, family practice, surgical/multi-specialty), health payor systems (case management), etc. - Experience preferred in one or more of the following areas: Case/care management, value-based care, population health, care coordination, or transition care management. - Required, BSN or MSN from accredited school of nursing. - Preferably skilled in motivational interviewing and driving behavior change. - Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care. - Demonstrated ability to manage large caseloads and effectively work in a fast-paced environment. - Proficient with simultaneously navigating the internet and multi-tasking with multiple electronic documentation systems and business tools (Google, Slack, etc.). - Comfort with ambiguity and change. - Experience in a high-growth, or other quickly changing environment. - Professional telephone and video skills. - Self-motivated and results-focused. - Client service excellence. - Quick learner who integrates new knowledge. - Organized and detail-oriented. - Ability to handle competing demands with diplomacy and enthusiasm. - Ability to work collaboratively with clinical infrastructure and hierarchies. - Excellent time management and ability to prioritize work assignments. - Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent, and improve chronic metabolic diseases. - Bilingual, fluent in Spanish preferred. Compensation and Benefits - The compensation range for this position is $40 per hour.

• Respond to customer questions through phone, email, or chat • Provide clear information about products and services • Document interactions in the system accurately • Assist with simple troubleshooting and problem solving • Follow company guidelines for quality and communication • Maintain a positive, patient, and helpful attitude at all times

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers. Responsibilities: - You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat. - You would interact with our clients' customers for all the inquiries they could have about the game. - You would assist the developers by forwarding them impotant information from all the issues you handle with customers.