Role Description Under supervision, a Certified Nursing Assistant (CNA) provides basic nursing assistance and assists residents with daily living activities. - Answers nurse call system to determine resident needs. - Assists residents with dressing, grooming, oral hygiene, bathing, hair, and incontinence care. - Obtains food trays and assists residents with eating. - Assists residents with range of motion exercises, and movement to/from wheelchair or activity areas. - Assists resident with turning and positioning in bed. - Assists resident with ambulation as indicated in the facility. - Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed. - Documents ADLs, resident personal cares, and device use on flow sheets or task sheets as directed. - Attends interdisciplinary meetings as needed to provide input into selected resident's plans of care. - Documents restorative services provided following facility policies and procedures. - Assists facility staff to provide person-centered cares based on indicated preferences. - Ensures punctuality and regular attendance for assigned shifts. Performs other tasks as assigned. Conducts job responsibilities in accordance with the standards set out in the Company's policies and procedures, applicable federal and state laws, and applicable professional standards. Qualifications - High school diploma or equivalent required. - Valid certification as a CNA in the state of employment. - Valid CPR certificate preferred. - Six months experience in a long term-care environment preferred. Requirements - Ability to react decisively and quickly in emergency situations. - Ability to communicate effectively with residents and their family members, and facility staff. - Ability to demonstrate compassion and patience. - Ability to maintain resident confidentiality. Benefits - $19 - $19 an hour

• Handle customer inquiries via email and live chat in a timely and professional manner. • Respond to inquiries, requests, and concerns with clarity and empathy. • Troubleshoot and resolve basic issues, escalating complex cases when necessary. • Maintain accurate documentation of interactions in CRM or ticketing systems. • Manage multiple conversations while maintaining quality and response standards. • Follow client-specific SOPs, workflows, and communication guidelines. • Collaborate with internal teams to ensure timely resolution of customer concerns. • Uphold service quality, response time, and customer satisfaction expectations.

• Serve as a primary support contact for customers and clients requiring assistance. • Respond to inquiries, resolve issues, and ensure every interaction is handled professionally, accurately, and with empathy. • Handle customer inquiries via email and live chat in a timely and professional manner. • Troubleshoot and resolve basic issues, escalating complex cases when necessary. • Maintain accurate documentation of interactions in CRM or ticketing systems. • Manage multiple conversations while maintaining quality and response standards. • Collaborate with internal teams to ensure timely resolution of customer concerns. • Uphold service quality, response time, and customer satisfaction expectations.

• Handle customer inquiries via email and live chat in a timely and professional manner. • Respond to inquiries, requests, and concerns with clarity and empathy. • Troubleshoot and resolve basic issues, escalating complex cases when necessary. • Maintain accurate documentation of interactions in CRM or ticketing systems. • Manage multiple conversations while maintaining quality and response standards. • Follow client-specific SOPs, workflows, and communication guidelines. • Collaborate with internal teams to ensure timely resolution of customer concerns. • Uphold service quality, response time, and customer satisfaction expectations.