Role Description This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. - This is a Remote Role - Full Time: Temporary-Full-time hours - Ability to work in a high-volume environment - Call support - Processing medical records - Digital authorization review - Documenting information in multiple platforms using two computer monitors - Proficient in Microsoft Office (including Word and Excel) Qualifications - High School Diploma or GED - Ability to commute between locations as needed - Able to work overtime during peak seasons when required - Basic computer proficiency - Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis - Professional verbal and written communication skills in the English language - Detail and quality oriented as it relates to accurate and compliant information for medical records - Strong data entry skills - Must be able to work with minimum supervision responding to changing priorities and role needs - Ability to organize and manage multiple tasks - Able to respond to requests in a fast-paced environment Requirements - Knowledge of HIPAA and medical terminology - Familiar with different EHR and Billing Systems - Experience working with subpoenas Benefits - Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor - Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) - Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance What you will bring to the table - Receive and process requests for patient health information in accordance with Company and Facility policies and procedures - Maintain confidentiality and security with all privileged information - Maintain working knowledge of Company and facility software - Adhere to the Company's and Customer facilities Code of Conduct and policies - Inform manager of work, site difficulties, and/or fluctuating volumes - Assist with additional work duties or responsibilities as evident or required - Consistent application of medical privacy regulations to guard against unauthorized disclosure - Responsible for managing patient health records - Responsible for safeguarding patient records and ensuring compliance with HIPAA standards - Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record - Ensures medical records are assembled in standard order and are accurate and complete - Creates digital images of paperwork to be stored in the electronic medical record - Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately - Answering of inbound/outbound calls - May assist with patient walk-ins - May assist with administrative duties such as handling faxes, opening mail, and data entry - Must meet productivity expectations as outlined at specific site - May schedule pick-ups - Other duties as assigned Bonus points if - Experience in a healthcare environment - Previous production/metric-based work experience - In-person customer service experience - Ability to build relationships with on-site clients and customers - Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Role Description The Revenue Cycle Representative III (Rep III) is a multi-tasking advanced position that encompasses all key functions of the physician billing Revenue Cycle. The Rep III position requires an advanced revenue cycle knowledge that has been acquired through experience and developed through training and education. The Rep III supports patient-centered care and Customer Service by serving as a patient advocate during the life cycle of the account. The Rep III is expected to maintain productivity above the average standard identified by the Revenue Cycle Department. Quality and accuracy of work performed by the Rep III is expected to be consistently above 90% when audited. Rep III performance will be measured according to the Piedmont Healthcare values of Compassion, Commitment, Service, Excellence and Balance and expected to be tiered in the top 1/3 in the department. - Core Functions: - Billing - Claims Filing - Data Entry - Charge Entry - Insurance Follow-Up - Self-Pay Follow-Up - Denial Management - Payment Posting - Refund Management - Credit Balance Management - Account Correction and Adjustment - Response to Patient Account Inquiries - Customer Service Advocacy - Self-Pay Collections - Unapplied Cash - Advanced Functions: - File Maintenance - System Support - Claims Edit Management - Claims Rejection Management - Front End Management - Payment Variance Management The Rep III Employee will be proficient in one or more advanced Revenue Cycle responsibilities or functions. Advanced Revenue Cycle responsibilities and functions are those above and beyond that of Core Revenue Cycle functions and are defined by the requirements outlined below: - Highly specialized and skilled Revenue Cycle employees. - Possesses advanced problem-solving abilities. - Supports all departments in the Revenue Cycle. - Demonstrates advanced knowledge requiring little training in the core functions and responsibilities of the physician billing Revenue Cycle. - Ability to analyze and assess Revenue Cycle reports, workflows, and processes. - Assists and participates in creation of training manuals and job aids for their respective area(s) of expertise. - Ability to function as a trainer. - Ability to function as a lead. - Ability to act as a resource to less experienced staff. - Maybe asked to support quality assurance audits. - Maybe assigned to special projects, tasks, or duties. Qualifications - Education: H.S. Diploma or General Education Degree (GED) Required - Work Experience: 5 years of experience exhibiting advanced performance in a physician billing revenue cycle or Central Business Office Required - Licenses and Certifications: None Required Company Description Business Unit: Company Name - Piedmont Healthcare Corporate

Chronic Care Staffing is Hiring a Remote RPM Coordinator (CMA/RMA or LPN)! Location: Remote Employment Type: Full-Time Pay Range: $19.50 – $24.00 per hour Overview Chronic Care Staffing is seeking a detail-oriented and patient-focused Remote RPM Coordinator to support patients managing chronic and high-risk conditions through Remote Patient Monitoring (RPM) services. In this role, you will monitor biometric data, provide device education, identify abnormal readings, and coordinate care with providers to improve patient outcomes and reduce hospitalizations. This position is ideal for healthcare professionals who thrive in a structured, remote care environment. Key Responsibilities - Conduct onboarding and device education calls for new RPM patients - Monitor incoming biometric data (blood pressure, glucose, weight, oxygen saturation) daily - Identify abnormal readings and escalate findings according to established protocols - Perform monthly engagement calls to assess patient condition and address concerns - Troubleshoot device connectivity and usage issues - Communicate effectively with patients and caregivers regarding care goals and progress - Promote adherence to individualized care plans and encourage self-management - Accurately document patient interactions in EHR and RPM platforms - Ensure compliance with CMS RPM billing and documentation guidelines - Maintain productivity standards for monitoring and outreach

Chronic Care Staffing is Hiring a Remote CCM/RPM Enrollment Coordinator (CMA/RMA)! Location: Remote (Work from Anywhere in the U.S.) Pay Range: $17.00 – $20.00 per hour Employment Type: Full-Time Overview Chronic Care Staffing is seeking a detail-oriented and patient-focused Remote CCM/RPM Enrollment Coordinator to support our chronic care management programs. This role is ideal for a Certified Medical Assistant (CMA/RMA) who enjoys engaging patients, explaining healthcare programs, and helping individuals actively participate in managing their chronic conditions. In this position, you will introduce patients to Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services, obtain verbal consent, and serve as a trusted liaison between patients and care teams. Key Responsibilities - Conduct outreach to patients for CCM and RPM enrollment - Assess eligibility and explain program benefits clearly and professionally - Obtain and document verbal consent in compliance with CMS guidelines - Educate patients and families on chronic conditions, medications, and care expectations - Communicate effectively with providers and internal care teams - Promote positive patient experiences through proactive and compassionate outreach - Support care plan adherence and encourage self-management strategies - Ensure all documentation meets CMS, HIPAA, and CCS compliance standards