Role Description The Revenue Cycle Representative III (Rep III) is a multi-tasking advanced position that encompasses all key functions of the physician billing Revenue Cycle. The Rep III position requires an advanced revenue cycle knowledge that has been acquired through experience and developed through training and education. The Rep III supports patient-centered care and Customer Service by serving as a patient advocate during the life cycle of the account. The Rep III is expected to maintain productivity above the average standard identified by the Revenue Cycle Department. Quality and accuracy of work performed by the Rep III is expected to be consistently above 90% when audited. Rep III performance will be measured according to the Piedmont Healthcare values of Compassion, Commitment, Service, Excellence and Balance and expected to be tiered in the top 1/3 in the department. - Core Functions: - Billing - Claims Filing - Data Entry - Charge Entry - Insurance Follow-Up - Self-Pay Follow-Up - Denial Management - Payment Posting - Refund Management - Credit Balance Management - Account Correction and Adjustment - Response to Patient Account Inquiries - Customer Service Advocacy - Self-Pay Collections - Unapplied Cash - Advanced Functions: - File Maintenance - System Support - Claims Edit Management - Claims Rejection Management - Front End Management - Payment Variance Management The Rep III Employee will be proficient in one or more advanced Revenue Cycle responsibilities or functions. Advanced Revenue Cycle responsibilities and functions are those above and beyond that of Core Revenue Cycle functions and are defined by the requirements outlined below: - Highly specialized and skilled Revenue Cycle employees. - Possesses advanced problem-solving abilities. - Supports all departments in the Revenue Cycle. - Demonstrates advanced knowledge requiring little training in the core functions and responsibilities of the physician billing Revenue Cycle. - Ability to analyze and assess Revenue Cycle reports, workflows, and processes. - Assists and participates in creation of training manuals and job aids for their respective area(s) of expertise. - Ability to function as a trainer. - Ability to function as a lead. - Ability to act as a resource to less experienced staff. - Maybe asked to support quality assurance audits. - Maybe assigned to special projects, tasks, or duties. Qualifications - Education: H.S. Diploma or General Education Degree (GED) Required - Work Experience: 5 years of experience exhibiting advanced performance in a physician billing revenue cycle or Central Business Office Required - Licenses and Certifications: None Required Company Description Business Unit: Company Name - Piedmont Healthcare Corporate

Chronic Care Staffing is Hiring a Remote RPM Coordinator (CMA/RMA or LPN)! Location: Remote Employment Type: Full-Time Pay Range: $19.50 – $24.00 per hour Overview Chronic Care Staffing is seeking a detail-oriented and patient-focused Remote RPM Coordinator to support patients managing chronic and high-risk conditions through Remote Patient Monitoring (RPM) services. In this role, you will monitor biometric data, provide device education, identify abnormal readings, and coordinate care with providers to improve patient outcomes and reduce hospitalizations. This position is ideal for healthcare professionals who thrive in a structured, remote care environment. Key Responsibilities - Conduct onboarding and device education calls for new RPM patients - Monitor incoming biometric data (blood pressure, glucose, weight, oxygen saturation) daily - Identify abnormal readings and escalate findings according to established protocols - Perform monthly engagement calls to assess patient condition and address concerns - Troubleshoot device connectivity and usage issues - Communicate effectively with patients and caregivers regarding care goals and progress - Promote adherence to individualized care plans and encourage self-management - Accurately document patient interactions in EHR and RPM platforms - Ensure compliance with CMS RPM billing and documentation guidelines - Maintain productivity standards for monitoring and outreach

Chronic Care Staffing is Hiring a Remote CCM/RPM Enrollment Coordinator (CMA/RMA)! Location: Remote (Work from Anywhere in the U.S.) Pay Range: $17.00 – $20.00 per hour Employment Type: Full-Time Overview Chronic Care Staffing is seeking a detail-oriented and patient-focused Remote CCM/RPM Enrollment Coordinator to support our chronic care management programs. This role is ideal for a Certified Medical Assistant (CMA/RMA) who enjoys engaging patients, explaining healthcare programs, and helping individuals actively participate in managing their chronic conditions. In this position, you will introduce patients to Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services, obtain verbal consent, and serve as a trusted liaison between patients and care teams. Key Responsibilities - Conduct outreach to patients for CCM and RPM enrollment - Assess eligibility and explain program benefits clearly and professionally - Obtain and document verbal consent in compliance with CMS guidelines - Educate patients and families on chronic conditions, medications, and care expectations - Communicate effectively with providers and internal care teams - Promote positive patient experiences through proactive and compassionate outreach - Support care plan adherence and encourage self-management strategies - Ensure all documentation meets CMS, HIPAA, and CCS compliance standards

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.Primary Function/General Purpose of Position The Trauma Registrar is responsible for the collection and abstraction of data base elements following the criteria of inclusion for state and/or national trauma databases. The Trauma Registrar, reporting directly to the Trauma Program Manager, supports the organizational requirements for by the State of Ohio and the standards set forth by the American College of Surgeons for maintaining a trauma registry database. Assigns diagnosis and procedure codes for the purpose of research and compliance with state and federal regulations. Essential Job Functions - ​The Trauma Registrar identifies cases for inclusion into the registry data base - Data abstracted will be from various sources including, but not limited, to the electronic medical record, prehospital databases, autopsies reports, and other data sources, either electronic or not that will substantiate the injured patient - The Trauma Registrar will assign ICD-10 CM diagnosis codes and ICD-PCS procedure codes according to the established and published Official Coding Guidelines. - The Trauma Registrar will assign and verify AIS codes required for severity of illness and probability of survival as established through AAAM manual for AIS coding - Daily chart review and data entry into the Trauma Registry on established patients who meet criteria will be performed. - The Trauma Registrar ensures adherence to data management protocols set forth to ensure accurate and timely reporting of data to the organization and regulatory agencies. - The Trauma Registrar assists with performance improvement activities. Licensing/Certification REQUIRED (One or More): - Registered Health Information Technician (RHIT) - Registered Health Information Administrator (RHIA) - Certified Professional Coder (CPC); - Certified Coding Specialist (CCS); - Or other equivalent education and experience - Must complete and pass AIS Coding by AAAM within 12 months of hire (Required) - Must complete and pass ICD-10 Trauma specific coding course within 12 months of hire (Required) - Ongoing data validation scores at the level of 90% accuracy following 12 months of employment and fulfillment of onboarding training requirements. (All levels registrars must maintain- Required) Education - Completion of ICD-10 coding courses (Required) - Completion of college-level Anatomy/Physiology courses (Required) - Completion of college-level Medical Terminology courses (Required) - Associate’s degree in any field that includes two semesters of medical terminology and Anatomy/Physiology, or in medical records coding from an accredited program. (Preferred) Work Experience - Minimum of one (1) year experience working directly with medical records and computer - One (1) – Two (2) year work experience in registry data abstraction/coding Training - Current knowledge of ICD-10-CM and ICD-10-PCS coding principals - Proficiency with MS Office software including email, MS-Word, and MS-Excel. Expert skills with word processing, spreadsheets, and databases. Skills - Abstracting experience using current requirements by state and national regulatory bodies Experience with medical terminology and acronyms related to diagnosis, procedures, complications and comorbid conditions - Experience with accurate and timely data entry and verification to maintain high standards of data quality control - ​Performing daily chart reviews on specific patients. - Assigns ICD-10 and other specialized codes and enters data into the registry. - Interprets medical information. - Attention to detail - Critical thinking - Conflict resolution - Active listening - Relationship building - Ability to function independently and as part of a team and thrive in a fast-paced environment. - Ability to work additional hours if the work warrants it. Hours: - Shift: All - Hours: Varies - Hours per pay period: 80 - Weekend, holiday and on-call rotation required per department policy This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com