• Lead organizational change management activities for Microsoft technology initiatives, including application deployments, platform rollouts, and user adoption programs • Design, develop, and facilitate OCM workshops, training sessions, and learning materials to support adoption of Microsoft solutions such as Dynamics 365, Copilot, and the broader M365 ecosystem • Apply structured change management methodologies (e.g., Prosci) to guide organizations through digital transformation and ensure effective technology uptake • Conduct readiness assessments, identify key stakeholders, and define project goals, success metrics, and adoption strategies • Lead OCM workstreams, managing milestones, deliverables, interdependencies, and timelines • Mentor, coach, and support junior consultants in developing OCM capabilities and delivery excellence • Support presales activities, including the development of proposals, Statements of Work (SOWs), and level‑of‑effort estimates for OCM engagements • Champion the value of OCM across the organization by educating delivery and sales teams on how change management accelerates technology adoption and maximizes customer ROI • Create and deliver internal communications, training, and enablement materials to help teams position OCM services effectively • Serve as an internal advocate for OCM by sharing success stories, leading practices, and measurable outcomes to build organizational confidence in OCM offerings • Collaborate with sales and delivery teams to craft compelling value propositions and presentations that highlight the benefits of OCM in Microsoft technology projects

• Serve as the Lead Consultant on HCM implementations from discovery through go-live • Oversee all active HCM projects, ensuring alignment with delivery standards, timelines, and quality expectations • Lead and review functional configurations across HCM modules • Create, review, and approve functional documentation, workflows, and UAT test scripts • Ensure compliance with SOC/SOX requirements and client-facing audit controls • Facilitate executive-level client workshops and business requirement sessions • Act as the escalation point for complex functional, compliance, or delivery issues • Partner with Project Management to monitor project health, risks, and success metrics • Mentor, coach, and provide functional guidance to HCM consultants across projects • Ensure consistency in implementation approach, documentation, and best practices • Collaborate with cross-functional teams to align business requirements with system capabilities

• Lead Technical Architecture & Delivery • Design end-to-end MES architectures for PharmaSuite® and ProductionCentre®, integrating enterprise (ERP, LIMS, PLM), historians, and control systems. • Define hybrid/on-prem/cloud deployment models; author Solution Architecture Documents, Integration Designs, and Infrastructure-as-Code approaches. • Implement and configure FactoryTalk PharmaSuite® master batch records (MBRs), workflows, and equipment models; author/parameterize recipes and templates aligned to ISA‑88 and ISA‑95. • Configure FactoryTalk ProductionCentre® for discrete manufacturing (process steps, routing, non‑conformance, eDHR/eBR, SPC, genealogy, serialization). • Integration • Integrate MES with ERP (e.g., SAP/Oracle), LIMS, QMS, PLC/DCS/SCADA, historians (FactoryTalk Historian/PI), and lab/packaging systems using standard connectors and middleware. • Map data models and events across ISA‑95 layers; design robust exception handling and transactional integrity. • Modern Platform Enablement • Containerize and orchestrate application services using Docker and Kubernetes (AKS), leverage Helm for release management, and implement GitOps/CI-CD (Azure DevOps or GitHub Actions). • Engineers secure connectivity using Azure Private Link, VNET peering, APIM, and Key Vault for secrets. • Integration & Data Engineering • Implement reliable integrations (REST/GraphQL APIs, OPC UA, MQTT/AMQP, file-based) between MES and ERP (e.g., SAP/Oracle), LIMS, QMS, and historians. • Build data pipelines (batch/stream) with Azure Data Factory, Event Hubs, IoT Hub, and land curated data into Azure Data Lake for analytics. • Technical Validation & Delivery Excellence • Lead Computer System Validation (CSV) activities: author/review test strategies, IQ/OQ/PQ, traceability matrices, and SOPs in validated environments. • Drive backlog delivery with Agile tooling (JIRA, Azure DevOps), oversee code quality, and mentor developers on MES patterns and best practices. • Migration & Modernization • Build strategies and tooling to migrate from legacy MES/paper batch records to PharmaSuite®; orchestrate incremental transformations and cutovers with minimal production risk. • Stakeholder Engagement • Conduct technical workshops, demo POCs, and support presales by shaping solution approaches, estimates, and risk mitigations. • Coach peers and clients on technical practices, modifiability tactics, and reliable operations in regulated environments. • Platform, Cloud & DevOps • Support deployments on Azure (VMs, AKS, storage, networking, Key Vault), containerize services where applicable, and manage Kubernetes operations (helm, ingress, scaling, resilience). • Implement CI/CD pipelines (e.g., Azure DevOps/GitHub Actions), environment promotion, and configuration-as-code. • Support & Continuous Improvement • Provide hyper‑care, 2nd‑line support, root‑cause analysis, and performance tuning. • Coach client users, create SOPs/work instructions, and promote best practices for recipe governance and lifecycle management.

• Be the functional lead for new 360Learning, Absorb, Docebo, or Schoox LMS system implementations and optimization initiatives. • Gather client’s business and technical requirements, translate those requirements to LMS system configurations, lead configuration workshops and training sessions, support client User Acceptance Testing and system deployment. • Review and update system configurations, analyze and implement updates related to new release management, consult on best practices, evaluate and optimize org structure and user account management, enhance reporting. • Provide consulting services for the implementation and optimization of the clients’ Learning Management System (LMS). • Provide clients with business process consulting in the areas of Human Capital Management, including gathering and documenting requirements, analyzing requirements and current state to propose a future state by aligning client’s requirements to LMS system functionality and workflows. • Provide clients with expert guidance on the features and usage of the products mentioned above. • Act as the lead consultant on a project and be able to implement the product for the client while being the sole consultant on the team. • Manage multiple client engagements simultaneously, ensuring deadlines, priorities, and deliverables are clearly organized and consistently met. • Execute system configurations and unit testing. • Lead and conduct virtual or in-person workshops on configuration and other functional and technical topics for the LMS. • Provide clients with product training, demonstrations, and walkthroughs. • Analyze client’s configuration designs and make recommendations for improvements. • Assist the client with user acceptance testing and go-live support. • Identify risks and work with the project team to define and execute mitigation measures. • Communicate proactively and professionally with clients through email, virtual meetings, and project collaboration tools. • Establish and communicate realistic timelines for tasks and deliverables, setting clear expectations with clients and internal stakeholders. • Track and document project activities accurately, including time worked, status updates, and key milestones.