• Responsible for the execution and administration of PMG’s international compensation and benefit plans and programs. • Conducts analysis and interpretation related to the organization’s compensation and benefits programs for region. • Supports international salary survey participation including job matching and competitive benchmarking as well as benefit plan benchmarking. • Partners closely with HR Business Partners, Talent Acquisition, Finance, Legal, and Business Leaders to ensure market competitiveness, internal equity, and compliance across all geographies. • Supports annual compensation (merit/promotion and bonus) planning process. • Responsible for all international benefit plan management and administration, including benefit plan design benchmarking and broker management.

• Shadow both Co-CEOs in strategic commercial meetings as required — serving as the senior commercial relationship owner in high-stakes customer engagements • Engage independently with C-suite stakeholders — CEOs, COOs, CFOs, CIOs — as a credible, authoritative representative of Complexio at the highest level of customer relationship • Prepare Co-CEOs and the CRO for customer meetings — providing account briefings, stakeholder maps, open issues, and recommended positions ahead of engagements • Lead executive relationship threads within accounts, ensuring C-suite contacts are continuously engaged, informed, and anchored to Complexio's long-term value narrative • Represent Complexio's commercial vision, platform direction, and partnership ambition in boardroom and executive settings with confidence and composure • Run the full commercial cycle independently when required — from prospecting and qualification through discovery, solution design, commercial negotiation, and close • Own accounts end to end without reliance on a dedicated Sales resource — managing every stage of the customer lifecycle from initial engagement through onboarding, adoption, health management, renewal, and expansion • Identify and develop new opportunities within your account portfolio as well as adjacent prospects — acting as both hunter and farmer as the situation demands • Build and manage your own pipeline within assigned accounts and territories, maintaining accurate forecasting and CRM discipline without being prompted • Construct and present commercial proposals, business cases, and pricing independently — tailoring the commercial narrative to each stakeholder and buying committee • Navigate complex procurement, legal, and contracting processes to close — including multi-party negotiations, MSA redlines, and DPA reviews — without requiring escalation for every decision • Act as the primary commercial owner of an assigned portfolio of Complexio's strategic enterprise accounts • Build and maintain trusted, multi-threaded relationships with C-suite, operational leadership, and day-to-day users across client organisations • Develop and maintain long-term account plans — including relationship maps, value roadmaps, and growth targets • Ensure ongoing alignment between customer priorities, operational context, and Complexio's evolving platform capabilities • Serve as the central point of coordination for all customer interactions across the account • Maintain a structured engagement cadence with key stakeholders — from daily users through to executive sponsors • Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), with a clear focus on documented value delivered • Drive successful adoption of Complexio's core platform capabilities across the account, including: ○ Event Knowledge Graph (EKG) — the real-time operational intelligence backbone ○ Stevie — conversational AI interface for operational queries and decision support ○ Context Broker — connecting and enriching data across enterprise systems ○ Enterprise Automator — automating workflows triggered by operational events • Define and track value realisation metrics specific to each customer's operational context (e.g. fixture performance, crew efficiency, voyage profitability, claims reduction) • Identify adoption risks early and mobilise internal teams to resolve blockers before they become churn signals • Produce customer-facing impact reports that document ROI and support renewal and expansion conversations • Own the health status of every account in your portfolio — maintaining up-to-date health scores and risk assessments • Monitor leading indicators (adoption depth, engagement frequency, stakeholder sentiment, support escalations) to stay ahead of account risk • Work closely with the CRO to escalate and manage at-risk accounts with a structured recovery plan • Contribute to Complexio's company-wide customer health framework, sharing patterns and insights that improve how we manage accounts at scale • Identify and pursue expansion opportunities within existing accounts — additional use cases, new business units, geographic rollouts, and incremental platform modules • Own account revenue targets including upsell, cross-sell, and on-time renewal • Build multi-year account growth plans that connect customer operational goals to Complexio's commercial trajectory • Develop commercial proposals and business cases tailored to individual customer stakeholders and approval processes • Act as the internal orchestrator for each account — coordinating Solution Engineering, Delivery, Product, and Customer Support around shared account priorities • Ensure internal teams have the context they need to deliver against customer commitments • Escalate delivery risks or capability gaps proactively, with proposed resolutions • Maintain a working understanding of Complexio's platform architecture — sufficient to explain how the EKG ingests, connects, and contextualises operational data without requiring Engineering support for every conversation • Hold credible first-level technical discussions with customer IT, data, and architecture teams — covering topics such as data integration patterns, API connectivity, security models, RBAC, and deployment options • Navigate enterprise IT governance processes including security reviews, data privacy assessments, and procurement due diligence alongside the customer's technical stakeholders • Qualify technical questions accurately — knowing what you can answer directly, what requires Pre-Sales or Solution Engineering, and what needs to be escalated to Product or Engineering • Stay current on Complexio's product development, new capabilities, and technical roadmap so you can credibly represent what's coming and why it matters to each customer • Systematically capture customer feedback, pain points, and feature requests from across the account • Translate operational customer needs into structured, prioritised input for Product and Engineering • Act as the voice of the customer inside Complexio — ensuring the roadmap stays grounded in real enterprise use cases

• Provide strategic leadership for the NGO/iNGO project vertical. • Ensure effective project planning, execution, and delivery across all NGO/iNGO projects. • Lead multidisciplinary teams across Programs, Technology, Product, and Monitoring & Evaluation. • Oversee the implementation and scaling of Intelehealth’s open-source telemedicine platforms. • Work with MEL teams to ensure robust monitoring, evaluation, and learning frameworks. • Provide leadership and mentorship to project managers and program teams. • Ensure effective budget planning, financial oversight, and resource utilization across projects.

Role Description The Regional Director of Private Events Sales will oversee the strategic growth, operational excellence, and client satisfaction across multiple private club properties. This position is responsible for driving revenue from private events, leading sales strategies, and ensuring the seamless execution of all private events. The ideal candidate is a dynamic leader with a proven record in private events sales and operational management, who excels in building relationships, inspiring teams, and delivering exceptional member/guest experiences. - Develop and execute regional private events sales strategies to achieve revenue and profitability targets. - Lead, mentor, and motivate private events sales and event teams across multiple properties to ensure alignment with brand standards and service excellence. - Manage all operational aspects of private events, including event planning, logistics, and execution, ensuring high-quality delivery for clients. - Build and maintain strong relationships with members, clients, and stakeholders to drive repeat and referral business. - Monitor market trends and competitor activity to identify new opportunities for growth and innovation. - Partner with club leadership to optimize resources, streamline processes, and enhance the overall private events experience. - Ensure all events comply with budget and service standards. - Prepare and present regular sales reports, forecasts, and performance metrics to executive leadership. - Assist in pre-opening due diligence and the launch of new sites. Qualifications - Bachelor's degree in Hospitality, Business, or related field preferred; equivalent experience considered. - Minimum of 7 years of progressive experience in private events sales and operations, with at least 3 years in a multi-unit leadership role. - Proven track record of achieving sales targets and operational excellence. - Strong leadership skills with the ability to inspire and develop high-performing teams. - Excellent communication, negotiation, and client relationship skills. - Highly organized with strong attention to detail and problem-solving abilities. - Proficient in event management software, CRM systems, and Microsoft Office Suite. - Willingness to travel regularly and work flexible hours as needed to support events and teams. Benefits - Diverse and inclusive colleagues. - Generous Health, Dental, Vision, and Reserve Leave Coverage. - 401k Option. - Flexible Time Off. - Monthly membership at Common House (and your partner/spouse gets one, too!). - 50% employee discount on food and non-alcoholic purchases.