• Shadow both Co-CEOs in strategic commercial meetings as required — serving as the senior commercial relationship owner in high-stakes customer engagements • Engage independently with C-suite stakeholders — CEOs, COOs, CFOs, CIOs — as a credible, authoritative representative of Complexio at the highest level of customer relationship • Prepare Co-CEOs and the CRO for customer meetings — providing account briefings, stakeholder maps, open issues, and recommended positions ahead of engagements • Lead executive relationship threads within accounts, ensuring C-suite contacts are continuously engaged, informed, and anchored to Complexio's long-term value narrative • Represent Complexio's commercial vision, platform direction, and partnership ambition in boardroom and executive settings with confidence and composure • Run the full commercial cycle independently when required — from prospecting and qualification through discovery, solution design, commercial negotiation, and close • Own accounts end to end without reliance on a dedicated Sales resource — managing every stage of the customer lifecycle from initial engagement through onboarding, adoption, health management, renewal, and expansion • Identify and develop new opportunities within your account portfolio as well as adjacent prospects — acting as both hunter and farmer as the situation demands • Build and manage your own pipeline within assigned accounts and territories, maintaining accurate forecasting and CRM discipline without being prompted • Construct and present commercial proposals, business cases, and pricing independently — tailoring the commercial narrative to each stakeholder and buying committee • Navigate complex procurement, legal, and contracting processes to close — including multi-party negotiations, MSA redlines, and DPA reviews — without requiring escalation for every decision • Act as the primary commercial owner of an assigned portfolio of Complexio's strategic enterprise accounts • Build and maintain trusted, multi-threaded relationships with C-suite, operational leadership, and day-to-day users across client organisations • Develop and maintain long-term account plans — including relationship maps, value roadmaps, and growth targets • Ensure ongoing alignment between customer priorities, operational context, and Complexio's evolving platform capabilities • Serve as the central point of coordination for all customer interactions across the account • Maintain a structured engagement cadence with key stakeholders — from daily users through to executive sponsors • Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), with a clear focus on documented value delivered • Drive successful adoption of Complexio's core platform capabilities across the account, including: ○ Event Knowledge Graph (EKG) — the real-time operational intelligence backbone ○ Stevie — conversational AI interface for operational queries and decision support ○ Context Broker — connecting and enriching data across enterprise systems ○ Enterprise Automator — automating workflows triggered by operational events • Define and track value realisation metrics specific to each customer's operational context (e.g. fixture performance, crew efficiency, voyage profitability, claims reduction) • Identify adoption risks early and mobilise internal teams to resolve blockers before they become churn signals • Produce customer-facing impact reports that document ROI and support renewal and expansion conversations • Own the health status of every account in your portfolio — maintaining up-to-date health scores and risk assessments • Monitor leading indicators (adoption depth, engagement frequency, stakeholder sentiment, support escalations) to stay ahead of account risk • Work closely with the CRO to escalate and manage at-risk accounts with a structured recovery plan • Contribute to Complexio's company-wide customer health framework, sharing patterns and insights that improve how we manage accounts at scale • Identify and pursue expansion opportunities within existing accounts — additional use cases, new business units, geographic rollouts, and incremental platform modules • Own account revenue targets including upsell, cross-sell, and on-time renewal • Build multi-year account growth plans that connect customer operational goals to Complexio's commercial trajectory • Develop commercial proposals and business cases tailored to individual customer stakeholders and approval processes • Act as the internal orchestrator for each account — coordinating Solution Engineering, Delivery, Product, and Customer Support around shared account priorities • Ensure internal teams have the context they need to deliver against customer commitments • Escalate delivery risks or capability gaps proactively, with proposed resolutions • Maintain a working understanding of Complexio's platform architecture — sufficient to explain how the EKG ingests, connects, and contextualises operational data without requiring Engineering support for every conversation • Hold credible first-level technical discussions with customer IT, data, and architecture teams — covering topics such as data integration patterns, API connectivity, security models, RBAC, and deployment options • Navigate enterprise IT governance processes including security reviews, data privacy assessments, and procurement due diligence alongside the customer's technical stakeholders • Qualify technical questions accurately — knowing what you can answer directly, what requires Pre-Sales or Solution Engineering, and what needs to be escalated to Product or Engineering • Stay current on Complexio's product development, new capabilities, and technical roadmap so you can credibly represent what's coming and why it matters to each customer • Systematically capture customer feedback, pain points, and feature requests from across the account • Translate operational customer needs into structured, prioritised input for Product and Engineering • Act as the voice of the customer inside Complexio — ensuring the roadmap stays grounded in real enterprise use cases

• Provide strategic leadership for the NGO/iNGO project vertical. • Ensure effective project planning, execution, and delivery across all NGO/iNGO projects. • Lead multidisciplinary teams across Programs, Technology, Product, and Monitoring & Evaluation. • Oversee the implementation and scaling of Intelehealth’s open-source telemedicine platforms. • Work with MEL teams to ensure robust monitoring, evaluation, and learning frameworks. • Provide leadership and mentorship to project managers and program teams. • Ensure effective budget planning, financial oversight, and resource utilization across projects.

Role Description The Regional Director of Private Events Sales will oversee the strategic growth, operational excellence, and client satisfaction across multiple private club properties. This position is responsible for driving revenue from private events, leading sales strategies, and ensuring the seamless execution of all private events. The ideal candidate is a dynamic leader with a proven record in private events sales and operational management, who excels in building relationships, inspiring teams, and delivering exceptional member/guest experiences. - Develop and execute regional private events sales strategies to achieve revenue and profitability targets. - Lead, mentor, and motivate private events sales and event teams across multiple properties to ensure alignment with brand standards and service excellence. - Manage all operational aspects of private events, including event planning, logistics, and execution, ensuring high-quality delivery for clients. - Build and maintain strong relationships with members, clients, and stakeholders to drive repeat and referral business. - Monitor market trends and competitor activity to identify new opportunities for growth and innovation. - Partner with club leadership to optimize resources, streamline processes, and enhance the overall private events experience. - Ensure all events comply with budget and service standards. - Prepare and present regular sales reports, forecasts, and performance metrics to executive leadership. - Assist in pre-opening due diligence and the launch of new sites. Qualifications - Bachelor's degree in Hospitality, Business, or related field preferred; equivalent experience considered. - Minimum of 7 years of progressive experience in private events sales and operations, with at least 3 years in a multi-unit leadership role. - Proven track record of achieving sales targets and operational excellence. - Strong leadership skills with the ability to inspire and develop high-performing teams. - Excellent communication, negotiation, and client relationship skills. - Highly organized with strong attention to detail and problem-solving abilities. - Proficient in event management software, CRM systems, and Microsoft Office Suite. - Willingness to travel regularly and work flexible hours as needed to support events and teams. Benefits - Diverse and inclusive colleagues. - Generous Health, Dental, Vision, and Reserve Leave Coverage. - 401k Option. - Flexible Time Off. - Monthly membership at Common House (and your partner/spouse gets one, too!). - 50% employee discount on food and non-alcoholic purchases.

Role Description Leads and directs team responsible for the development and administration of state health plan operational functions, programs and services - ensuring functional operations, contractual compliance, and alignment with health plan member satisfaction, retention, quality, and financial goals. Must be able to work remote in Florida. - Under the direction of senior leadership, organizes, plans, staffs, and coordinates health plan operations for market-specific designated lines of business (Medicaid, Medicare, Marketplace, Children's Health Insurance Program (CHIP), Medicare-Medicaid Plan (MMP), etc.). - Collaborates with staff and senior leadership to develop and implement provider and member service strategies to improve access and satisfaction for designated health plan(s). - In conjunction with senior leadership, liaises with corporate operations functions including: claims, configuration information management, provider data management, credentialing, enrollment, and support center operations. - Oversees claims operations and configuration information management as applicable, and collaborates with corporate business owners and centers of excellence (COEs) to ensure the health plan processes for claims and encounters align with regulatory requirements for each applicable line of business. - Collaborates with applicable functional COEs to ensure enrollment and support center operations comply with health plan requirements; collaborates with COEs and corporate business owners to mitigate risk related to enrollment processes and support center performance. - Oversees the plan's provider network administration activities, specifically ensuring that corporate staff receive data to load correct provider, contract and benefit configuration to support accurate claims payment and accurate provider directories. - Oversees provider credentialing activities as applicable, and collaborates with the functional COE to ensure compliance with regulatory requirements. - Oversees the provider issue research and resolution function and the provider claim reconsideration process; coordinates activities and executes strategies to address opportunities to improve provider satisfaction and reduce operational risk in conjunction with provider services. - Collaborates with the member appeals and grievances (A&G) COE to obtain related analytics, identify trends and execute strategies to improve member satisfaction. - Supports effective member retention strategies to achieve desired retention goals; also serves as a key partner with community outreach to achieve profitable growth. - Supports member stakeholder experience team initiatives including: member static website, member web portal and Customer Relationship Management (CRM); ensures compliance with regulatory requirements and successful communication and implementation with members, employees and other key stakeholders to limit operational impact. - Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of department-specific goals. Qualifications - At least 8 years of health care operations, health care administration, and/or provider services experience, or equivalent combination of relevant education and experience. - At least 3 years of management/leadership experience. - Advanced experience with Medicare, Medicaid, and Marketplace plans. - Experience with prompt pay laws. - Advanced claims-related experience. - Demonstrated adaptability and flexibility to change, and to new ideas and approaches. - Strong organizational and time-management skills; ability to manage simultaneous projects and tasks to meet internal deadlines. - Ability to work cross-collaboratively across a highly matrixed organization and establish and maintain effective relationships with internal and external stakeholders. - Project management experience. - Excellent verbal and written communication skills. - Microsoft Office suite proficiency (including Excel), and applicable software programs proficiency. Benefits - Molina Healthcare offers a competitive benefits and compensation package. Company Description Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.