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HealthEdge is a Burlington, Massachusetts-based computer software company that provides services and solutions to the healthcare payer market. These services include digital end-to
Service Delivery Manager
Location
Georgia + 1 moreAll locations: Georgia | Illinois
Posted
81 days ago
Salary
$95K - $105K / year
Seniority
Senior
Job Description
Service Delivery Manager
HealthEdge
• Serve as the primary point of contact for multiple customers, managing day-to-day Agile Services delivery • Build and maintain strong, long-term customer relationships through clear and proactive communication • Proactively identify, track, and mitigate service delivery risks • Plan and facilitate regular customer and internal meetings • Produce and distribute regular delivery metrics and status updates • Oversee the accuracy and timeliness of records in customer-facing ticketing and project management systems • Manage contractual commitments around deliverables, scope, and billing
Job Requirements
- Healthcare software industry experience is required
- Bachelor’s degree in Computer Science, Information Systems, or a closely related field (or foreign equivalent)
- Minimum 5+ years of progressive experience managing end-to-end delivery of professional services and customer solutions
- At least 4 years of experience in: Maintenance and/or Managed Services, Customer relationship management, IT or software project management
- Customer-facing engagement with senior manager or director-level stakeholders
- Demonstrated experience with Agile delivery methodologies and best-practice frameworks such as ITIL, Lean, Six Sigma, or SAFe
Benefits
- Remote or hybrid work environment with collaboration across multiple time zones
- Health insurance
- Professional development opportunities
- Paid time off
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