Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The Manager, Sales Programs is responsible for enhancing the productivity, consistency, and overall performance of the fiber sales organization. This role operates at the intersection of sales strategy, enablement, analytics, and execution, translating commercial objectives into repeatable sales behaviors and measurable outcomes. This position plays a critical role in scaling profitable growth by ensuring sales teams are equipped to sell efficiently and effectively as the network expands, and competitive pressures increase. The Manager, Sales Programs partners closely with Sales Leadership, Field Sales, Retail Sales, SMB Sales, Marketing, Training, and Operations to design programs, optimize sales processes, improve win rates, shorten sales cycles, and increase revenue per representative across products and markets. - Maintain deep expertise in products and services to support training, development, and performance improvement. - Drive gains in quota attainment, conversion rates, sales velocity, and average revenue across residential and SMB fiber channels. - Identify performance gaps and implement targeted solutions, including process enhancements, training, tools, and incentives. - Support go‑to‑market execution for new fiber products, pricing updates, and commercial initiatives. - Manage compensation, incentive, and recognition programs in partnership with HR and Sales Leadership. - Strengthen employee experience and reduce turnover through effective engagement and development programs. - Own and continuously improve the end-to-end sales process, from lead handoff to close. - Standardize best practices for field, hybrid, and inside sales motions. - Ensure CRM workflows reflect real‑world selling behaviors in partnership with Sales Operations. - Continuously improve programs using performance data and field insights. - Partner with Enablement and Sales Leaders to design onboarding, certification, and ongoing training programs. - Translate data and insights into practical, rep-friendly playbooks and tools. - Reinforce consistent messaging, value propositions, and competitive positioning. - Analyze sales performance to identify trends, risks, and opportunities. - Develop dashboards and scorecards for leaders and frontline managers. - Use insights to inform territory strategy, capacity planning, and compensation effectiveness. - Facilitate field engagement and structured feedback loops. - Collaborate with Marketing on lead quality, campaign performance, and messaging alignment. - Partner with Product and Network teams to align sales execution with build plans and service availability. - Support leadership with business cases, performance reviews, and executive‑level presentations. - Maintain sales playbooks, scripts, competitive intelligence, and readiness materials. - Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. - Other duties as assigned. What You Bring to the Table: - 5+ years of experience in sales operations, sales effectiveness, enablement, or commercial strategy. - Experience in telecom, fiber, broadband, or adjacent B2B/B2C sales environments. - Experience supporting field sales and SMB sales teams. - Experience working with commission plans, territories, or go-to-market design. - Familiarity with CRM platforms (Salesforce preferred). - Strong analytical skills with the ability to turn data into action. - Proven ability to influence without direct authority. - Excellent communication and executive-level presentation skills. - Knowledge of sales processes across fields, hybrid, and inside sales environments. - Ability to standardize and optimize sales processes to improve conversion rates, sales velocity, and quota attainment. Education: - High school diploma or equivalent required. - Bachelor’s degree preferred. Major in Business, Marketing, or related fields. - MBA or advanced degree is a plus. We're Proud to Offer a Comprehensive Benefits Package Including: - 401k retirement plan, with employer match - Insurance options including: medical, dental, vision, life and STD insurance - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization - Floating Holiday: 40 hours per year - Paid Holidays: 7 days per year - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws - Tuition reimbursement program - Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $121,000 - $163,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf