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The Best Online Continuing Education Courses!
Call Center Representative
Location
United States
Posted
119 days ago
Salary
0
Seniority
Senior
Job Description
Call Center Representative
Learntastic
• Respond to guest inquiries via phone, text, or other communication channels with professionalism and empathy. • Schedule and confirm reservations while accurately maintaining guest records. • Provide detailed information about our waxing services, products, and promotions. • Handle guest concerns or complaints effectively to ensure a positive experience and brand loyalty. • Maintain up-to-date knowledge of all services, products, and promotions. • Collaborate with team members to streamline communication and enhance customer satisfaction. • Perform data entry and maintain accurate records across booking and CRM systems. • Uphold brand standards for phone etiquette and service excellence.
Job Requirements
- Proven experience in a customer service or call center role is required.
- Excellent spoken and written English with a clear, neutral accent.
- Strong communication, multitasking, and typing skills.
- Experience using booking systems, CRM platforms, and Excel (or similar tools).
- Organized, detail-oriented, and proactive in resolving customer issues.
- Able to work independently in a quiet, professional remote environment.
- A positive attitude and genuine passion for helping others.
Benefits
- 20 days of paid time off (PTO)
- U.S. public holidays observed
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