• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. • Assists customers and dealers with troubleshooting and repair of service-related problems. • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team. • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling. • Promotes and ensures dealership has Autocar trained technicians to handle workload. • Develops and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product. • Develops strong relationships with Regional Business Managers and National Account Sales in their region. • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. • Coordinates cost effective, self-managed travel schedules.

• Research and evaluate companies, competitors, and markets • Special projects for executive, finance, and strategy teams. Provide the analyses and insights to help Veeva leadership make decisions • Execute M&A and support integration with cross-functional teams • Build relationships across the ecosystem with management teams, investors, and bankers • Build and refine internal products, processes, and systems

• Own the channel relationship end-to-end, serving as the strategic point of accountability for partner success. • Act as the strategic owner of partner engagement, alignment, and performance. • Own the P&L for assigned channel relationships, with a deep understanding of revenue, margin, costs, and ROI. • Lead SKOs, QBRs, and other executive-level partner engagements. • Build strong executive alignment through organizational mapping and senior stakeholder relationships. • Enable and engage partner sales representatives through training, tools, and ongoing support. • Align partner compensation and incentive structures to drive growth and desired outcomes. • Define and execute co-marketing strategies in partnership with internal marketing teams and external partners. • Build, manage, and scale a partner-driven pipeline, driving both partner-sourced and partner-influenced revenue. • Develop and execute joint business plans that deliver measurable impact and long-term value. • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

• Reach out to leads via phone, email, LinkedIn, and CRM tools • Qualify inbound and outbound leads using structured discovery • Schedule and conduct tailored product demos (Zoho CRM and Zoho People) Suites of applications • Understand client pain points and map Zoho capabilities accordingly • Collaborate with presales and delivery teams to craft winning proposals • Close deals and hand off to implementation teams with full context • Maintain records in Zoho CRM for accurate reporting and forecasting • Track performance against KPIs: meetings booked, demos done, deals won