Overview First Citizens internship program provides an opportunity for associates to gain work experience by applying classroom knowledge and delivering tangible value to an organization. The Digital Design Intern will create design solutions and perform research for digital products, services, and channels. In addition, they will have an opportunity to collaborate with designers, product owners, product managers, developers, and business stakeholders to create usable features and products for First Citizens clients. The Intern will be provided with the opportunity to contribute to UX design and research work across various projects within the team. They're encouraged to expand their knowledge and skills and take initiative to ensure thoughtful and intuitive experiences for customers. Responsibilities While a majority of the principal accountabilities are assigned by a direct manager, there is a determined effort across the Bank to make each intern a dynamic part of the team with interesting projects. The successful candidate will participate in the following areas: - Design Experience and Support (45%) - Work with other team members to support the enhancement of the Bank’s digital user experience by creating and iterating prototypes, visual designs, digital design assets, user journey maps, wireframes, etc. as assigned - Ensure that digital products, services, and channels deliver an efficient, easy-to-use, accessible experience for clients - Help understand and advocate for product design that supports the needs and behaviors of the target audience to the product team - Develop an understanding of brand guidelines and apply visual elements and styles to user interfaces - User Research (25%) - Assist in conducting user interviews or surveys - Analyze research outcomes and help compile reports - Use data to help draft user personas and scenarios to inform design decisions - Perform competitive analysis to identify patterns and best practices - Collaboration (30%) - Collaborate with other design team members to create assets as needed - Work with enterprise design and product, technology, and QA stakeholders to measure product and team success - Contribute to brand guidelines and standards for the enterprise design team Internship dates: 5/27/2026 - 7/31/2026 Qualifications Required qualifications: * High School Diploma or GED and 1 year of experience * Currently enrolled at an accredited collegiate institution (during the time of the summer program) * Ability to work 40 hours per week during the duration of the program Preferred qualifications: * 3.0 minimum GPA * Strong desire to learn and grow * Studing Design, Human-Computer Interaction (HCI), Product Design, Visual Communication, Interaction Design or other relevant fields * Some practical or internship experience using design tools (Photoshop, Illustrator, Figma, Axure) and relevant practical or internship experience in user research is desired * Possess a positive attitude, naturally curious and enjoys collaborating with others * Strong verbal and written communication skills * Critical thinking skills * Ability to multitask * Ability to adapt and adjust priorities based on business needs * Ability to take direction and absorb information quickly * Self-starter, comfortable with asking questions and determining the best course of action This job posting is expected to remain active for 45 days from the initial posting date of January 16, 2026. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants The base pay for this position is $18.70 - $28.60 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

• Create thoughtful, impactful experiences that empower users to make confident financial decisions. • Simplify complex financial concepts into clear, accessible product experiences. • Own product areas end-to-end, partnering closely with product and engineering teams. • Ship significant features and contribute to the development of design systems and product foundations. • Craft high-quality experiences that deliver measurable value and thrive in ambiguity.

• Lead the design direction for Resident’s e-commerce experiences, delivering high-quality, customer-centered solutions while thoughtfully balancing quality, speed, and business impact. • Partner closely with Product, Data, and Marketing teams to translate business goals, customer insights, and experimentation learnings into effective digital experiences, including support for A/B testing initiatives. • Own the design process from early concepting through wireframes, prototypes, and final UI, turning ideas into polished, scalable experiences. • Contribute to and evolve UI components, patterns, and broader design systems to ensure consistency and efficiency across Resident brands. • Maintain and enhance design system standards and Figma libraries, helping drive cohesion and scalability across the organization. • Apply strong judgment in understanding project goals, defining design approaches, and recommending solutions that improve usability, conversion, and visual quality. • Build strong cross-functional relationships and collaborate effectively with partners across Product, Engineering, Data, Marketing, and executive leadership throughout the development lifecycle. • Provide design expertise and strategic insight to non-design stakeholders, helping elevate user flows, interaction patterns, and overall experience quality. • Mentor and provide guidance to Junior and Mid-Level Product Designers, supporting high standards of craft, feedback, and professional growth. • Create sophisticated prototypes in Figma to communicate interaction models, validate concepts, and support stakeholder alignment. • Stay current on industry trends, emerging tools, and evolving best practices in product design, ecommerce, and experimentation. • Partner closely with Engineering to ensure designs are implemented thoughtfully and with a high level of fidelity.

• Collaborate in a product trio (product management - engineering - design) in order to understand users' needs and their use cases. • Conduct user research, both exploratory discovery work and usability testing. • Translate research insights into clear concepts. • Design high-fidelity mockups on Figma. • Iterate on ideas based on feedback from users, engineers, product and QA. • Work closely with engineers to ensure designs translate well to the realities of implementation. • Help maintain and evolve our design system by creating and documenting components and patterns. • Update and redesign existing parts of the software in need of improvements. • Balance ideal UX with technical constraints, product strategy, and delivery timelines. • Contribute ideas that help improve the overall experience of OpenProject.