• Serve as the primary relationship lead for premier, elite, and/or highly complex ESOP clients. • Act as the escalation point for sensitive, high-impact, or complex client issues requiring senior-level judgment. • Strengthen client retention by delivering strategic value messages and proactive insights. • Build high-trust relationships with executive-level client contacts and boards/committees. • Partner with internal administration and consulting teams to ensure timely, accurate, and strategic delivery of services. • Oversee annual administration timelines and ensure clients remain informed and prepared for all milestones. • Develop and deliver advanced Plan Health Reviews tailored to complex clients, including deeper analysis, trends, and strategic guidance. • Conduct detailed profitability analysis on assigned clients and recommend fee changes or service adjustments. • Provide high-level demonstrations of ESOPConnection and support client adoption strategies. • Collaborate in creating and refining internal procedures, workflows, and client care standards.

Healthcare IT Account Manager I Remote | Full-Time | Exempt About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems across the country with IT, cybersecurity, cloud, and business solutions that improve patient care, ensure compliance, and streamline operations. At DAS Health, we believe strong client relationships are just as critical as strong technology — and our Account Management team plays a key role in delivering on that promise. Position Overview The Account Manager I is responsible for managing and supporting a portfolio of healthcare clients, serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences, understanding evolving business and technology needs, and identifying opportunities to expand services while driving long-term client retention and satisfaction. This position is ideal for a relationship-driven account manager who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable working closely with internal technical teams to deliver value to clients. Key Responsibilities - Serve as the primary point of contact for assigned healthcare client accounts, building strong, trusted relationships - Deliver exceptional customer service through proactive communication, responsiveness, and follow-through - Develop a deep understanding of client goals, challenges, and operational needs to align appropriate IT solutions - Identify and pursue upsell and cross-sell opportunities within existing accounts to support revenue growth - Partner with internal subject matter experts and cross-functional teams to develop and execute tailored client strategies - Address and resolve client concerns efficiently, coordinating internal resources to exceed expectations - Participate in ongoing account reviews and evaluations to improve service delivery and drive long-term retention - Maintain professionalism and composure in high-pressure or escalated situations - Perform other duties as assigned Requirements - Bachelor’s degree in a related field required - Minimum of 3 years of experience in account management, client success, or customer success - Proven success in client retention, upselling, and cross-selling within existing accounts - Healthcare industry experience preferred; backgrounds in managed IT, cybersecurity, or cloud hosting strongly encouraged - Excellent written and verbal communication skills with the ability to build trust across all client levels - High emotional intelligence with strong interpersonal and relationship-building abilities - Strong problem-solving and analytical skills - Self-starter with initiative, accountability, and follow-through - Highly organized, detail-oriented, and able to manage multiple priorities - Ability to adapt quickly to new technologies and educate end users - Familiarity with ConnectWise or similar platforms is a plus - Understanding of and adherence to HIPAA standards when handling PHI and e‑PHI - Willingness to travel overnight up to 20%, participate in after-hours on-call rotation, and work overtime as needed Why Join DAS Health? - Opportunity to support healthcare organizations making a real impact on patient care - Collaborative, team-oriented environment with strong internal partnerships - Exposure to a wide range of healthcare IT, cybersecurity, and cloud solutions - Career growth opportunities within Account Management and beyond - Competitive compensation and comprehensive benefits package Evergreen Posting Notice This is an evergreen position, and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately, we encourage qualified candidates to apply for future opportunities. DAS Health is an Equal Opportunity Employer DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Develop and execute a comprehensive global partnerships strategy aligned with enterprise growth priorities and brand positioning. • Identify , evaluate, and secure new strategic partners that align with organizational mission, cultural leadership, and commercial objectives. • Identify and cultivate partnerships that extend the organization’s global brand ecosystem across consumer brands, technology platforms, experiential programs, and cultural collaborations. • Develop brand collaborations and content partnerships that extend the organization’s storytelling and cultural reach across emerging formats including digital content, documentaries, branded storytelling, and cross-platform initiatives. • Structure and negotiate complex, multi-year, multi-platform partnership agreements. • Lead competitive analyses and develop innovative business models that expand partnership value and alternative revenue scenarios. • Maintain deep knowledge of industry trends, market dynamics, and emerging opportunities that inform long-range strategies. • Ensure all partnerships strengthen the organization’s cultural leadership and align with its mission to serve, support, and advocate for the global music community. • Design integrated partnership platforms that leverage organizational assets across events, media, digital, content, and programs. • Design partnership platforms that activate across the organization’s flagship events, global activations, and year-round programs, creating immersive experiences that deepen audience engagement and partner value. • Collaborate with Marketing and Communications to refine positioning, messaging, and portfolio development plans consistent with enterprise branding. • Enhance and expand service offerings in collaboration with internal business leaders and external partners. • Clearly articulate and promote the organization’s vision, mission, and strategic objectives to prospective and existing partners. • Build enterprise alignment and secure internal buy-in for partnership initiatives across departments and business units. • Develop synergistic programs that integrate multiple services and platforms across the organization. • Partner with cross-functional teams to design and execute high-impact activation strategies. • Establish measurable frameworks to evaluate partnership effectiveness, including quantifiable ROI and market expansion metrics. • Cultivate a strong network of senior-level industry contacts and strategic advisors. • Develop and maintain relationships with key thought leaders and partners to gather real-time market insight and feedback. • Ensure best-in-class partner lifecycle management from prospecting through activation, renewal, and expansion. • Demonstrate deep expertise in Salesforce CRM, including pipeline management, forecasting, partner lifecycle tracking, reporting, and data-driven relationship strategy. • Implement disciplined forecasting and reporting processes to support executive visibility and decision-making. • Utilize financial modeling and analytics to assess partnership opportunities and long-term value creation. • Lead, mentor, and develop high-performing partnership and business development teams. • Oversee hiring, performance management, professional development, compensation planning, and succession planning for assigned staff. • Foster a collaborative, high-accountability culture focused on innovation, execution excellence, and continuous improvement.

• Manage client relationships and ensure high customer satisfaction • Act as the primary point of contact for assigned client accounts • Build long-term relationships with billing managers and revenue cycle leaders • Coordinate with technical and product teams to resolve eligibility verification and payer communication issues • Identify upsell opportunities and support contract renewals • Collect customer feedback and monitor account health