• Deploy and integrate Public Warning solutions (Cell Broadcast & Location-Based SMS) • Configure and maintain software in Linux production environments • Work with Mobile Network Operators (MNOs), customers, and project teams • Perform system configuration, testing, upgrades, and troubleshooting • Create technical documentation and deliver customer training • Support global deployments (travel required)

• Own the onboarding process from sales handoff to the client’s first payroll, ensuring clients are fully trained and equipped to use Wrapbook effectively. • Serve as the client’s primary point of contact during onboarding, maintaining proactive, clear communication, setting expectations, and meeting deadlines. • Work closely with internal teams—including Labor Relations, Product, Customer Success, and Operations—to ensure client setup is accurate and tailored to their needs. • Understand the competitive landscape and how other entertainment payroll providers software differ from Wrapbook. Explain to customers how to perform the same function with Wrapbook. • Partner with internal teams to configure client contracts and platform settings to meet business requirements. • Provide comprehensive training to clients on Wrapbook’s platform, bringing in subject matter experts as needed for additional guidance. • Collaborate with the client and their Customer Success Manager to process the first payroll accurately and efficiently. Transition the client to ongoing support once onboarding is complete. • Develop and maintain standard operating procedures, checklists, milestones, and documentation to ensure consistency and efficiency in the onboarding process. • Address critical issues promptly, ensuring timely resolution while maintaining a positive client experience. • Collect client feedback during and after onboarding through surveys and other channels, sharing insights with relevant teams to refine processes and improve future experiences. • Take on other duties as assigned to support onboarding and client success initiatives.

• Elicit customer requirements using a range of tools and techniques as appropriate. • Critically evaluate requirements gathered from multiple sources, reconcile conflicts, deconstruct complex information into more easily accessible details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. • Translate requirements into technical/functional requirements of our platform and prepare documentation for business processes and product configuration. • Design and implement insurance products and claim data models based on customer requirements. • Utilise tools within our platform to build user interfaces and user journeys for insurance products according to customer requirements. • Utilise scripting language within our platform to implement business rules and financial calculations. • Prepare testing documentation (as appropriate) and perform system testing and integration testing to ensure your project solution meets agreed requirements. • Support customer testing. • Analyse data conversion requirements and define data transformation and mapping as required. • Facilitate discussions with stakeholders (both technical and business focussed of varying degrees of seniority), preparing presentations and visual/written interpretations for customer projects. • Produce and manage client-facing documentation and maintain/update documents for system and business processes. • Act as the customer liaison and represent the company on customer sites as and when required. • Manage and provide resolutions to customer enquiries within the project. • Coordinate with the internal team and third parties/customer for successful project delivery. • Manage changes to the project scope, project plan and project costs. • Report on project progress to customers and company management and escalate issues for resolution. • Identify projects risks and mitigation techniques. • Create and maintain project documentation including change requests, risk register and project tracking reports. • Collaborate with our development team to spec and design new features for our platform. • Provide knowledge and technical assistance to other members within the Implementation Consultant team. • Support and contribute to the company’s best practices. • Comply with company policies and procedures on information security

• Engage IT stakeholders, business management, and other strategic partners to support the functional design and delivery of enterprise solutions that span multiple technologies and disciplines. • Participate in defining and rolling out best practices on business requirement definitions and documentation, using Agile tools and techniques. • Consults with internal and/or external stakeholders to ensure solutions meet business needs. • Collaborates with internal stakeholders and management to assess, select and recommend solutions and/or alternative approaches that will achieve business goals, reduce time to market, cost, scope, while achieving a high-quality deliverable. • Work with business and IT peers to help define, develop and maintain strategic and tactical programs and plans. • Develop and deliver presentations to business and IT senior management. • Serves as a resource to team members and internal/external stakeholders on complex assignments/projects. • Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions. • Manages and enhances organizational initiatives by positively influencing and supporting change management.