• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery. • Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required. • Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams. • Ensure services quoted and ordered are appropriate and expenses are tracked. • Advise Management on project status, risks and mitigation, and scope. • Track and resolve any project related issues. • Research and promote additional business opportunities, solutions, and services sales to the client and sales team. • Manage and take ownership of Customer Support cases. • Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend. • Support customers with remote online sessions when needed. • Reproduce issues on service lab equipment. • Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills. • Act as market and industry aware collaborator providing information on competition and market trends. • Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance • Develop and maintain knowledge base articles, user documentation, and guides to support products and services • Utilize the knowledge base to efficiently resolve customer issues

• Lead assigned capital projects from concept through commissioning, ensuring alignment with safety, quality, schedule, and budget targets • Develop project scopes, schedules, and budgets; manage contractors and vendors to ensure successful delivery • Apply project management best practices and tools to monitor progress and mitigate risks • Champion a culture of safety by identifying hazards, implementing controls, and ensuring compliance with safety protocols • Collaborate with plant teams, TPM leaders, and external consultants to integrate Total Productive Maintenance (TPM) principles into capital projects • Provide regular updates on project status, risks, and performance metrics to the Capital Delivery Leader and other stakeholders • Maintain accurate documentation and ensure compliance with corporate standards and policies

• Execute productivity initiatives to deliver long-range strategic plan for Doors, working with internal and external resources. • Facilitate cross functional team collaboration to deliver improved results. • Challenge the status quo and be a change agent for the business. • Build capability of our operations to meet customer needs and replicate equipment and process standards across the network. • Work closely with operations, stable ops, and supply chain to identify opportunities and execute change effectively. • Raise Organizational Capability by educating stakeholders on the business value of strategic projects to create buy-in. • Drives effective best practice sharing and teamwork effectiveness across the Doors facilities. • Learn the door and door component manufacturing processes thoroughly, including externally supplied parts manufacturing. • Ensure that standard operating procedures exist to meet both the short term and long-term needs of the business. • Assist in the implementation of TPM standards as applicable. • Provide training to develop proficiency in key competencies.

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Senior Construction Engineer reports directly to the Senior Manager. They will be responsible for all aspects of completing the delivery of new telecommunications networks multiple locations through vendor management and vendor engagement; including supervising the estimating, design, engineering, scheduling and construction implementation of multiple network infrastructure deployment projects. The Main Responsibilities - Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following:  phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials. - Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance. - Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules. - Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities. - Responsible for in-scope, on schedule, on budget delivery.  Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders. - Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects. What We Look For in a Candidate - Knowledge base full of OSP & ISP Engineering standards and practices along with all forms of Outside Plant (OSP) construction (e.g. proper boring and trenching, fiber pulling in duct, including overpulling, general Telecommunications Aerial and Underground construction standards). - Experience with civil engineering and construction for site development. - Personal experience in the full life cycle of OSP, ISP and/or Civil Projects (e.g. estimating, engineering, permitting and constructing). - Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs. - Positive and professional attitude. - Experience in strategic customer relationship management. - Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects. - Strong general business acumen. - Exceptional organizational, prioritization and written/verbal communication skills. - Proven creative problem solver. - Experience in OSP & ISP operations, administration, and maintenance.  - The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure `#LI-Remote What to Expect Next Requisition #: 341478 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.