• Manage the day-to-day activities of Technical Account Managers, including ensuring their activity is appropriately recorded and tracked with Salesforce • Deeply understand the company’s products and services, especially from a technical standpoint • Stay informed on product updates, integrations, and industry trends • Collaborate with the Renewals team to understand customer needs and tailor solutions and trainings • Deliver technical presentations and product demonstrations to both internal and external customers • Collaborate regularly with Product, Engineering, Operations, and other technical teams • Track contact with all accounts and related support tickets through Salesforce and other internal systems • Gather and report feedback from the field to improve product development • Understand customer requirements to demonstrate value proposition of CIS SecureSuite Membership and all products and services • Deliver professional presentations to members via phone and web technologies • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas and products • Build use case recommendations and educate members on relevant new features • Provide feedback and intel from the field to the Customer Experience team and collaborate on future improvements for our members, policies, and processes • Provide ongoing training (i.e., lunch n’ learns) on products, sales methodologies, and tools • Identify opportunities to cross-sell and upgrade services • Provide data for internal department reports and briefs • Maintain a centralized content repository for the Member Success team to use • Track usage and effectiveness of enablement programs and content • Partner with Member Services teams to create and maintain the online knowledge base • Other tasks and responsibilities as assigned

• Lead and oversee the full cycle of operations in your assigned US market, ensuring efficiency and profitability. • Drive at least 25% growth in market profitability, tracking KPIs, and ensuring goals are consistently met. • Collaborate with cross-functional teams (BD, Operations, Finance) to ensure the market runs smoothly and sustainably. • Use data and analysis to forecast demand, optimize schedules, and identify opportunities for growth. • Ensure game schedules are properly created, updated, and aligned in the app. • Minimize errors in operational processes by implementing checks, monitoring performance, and refining workflows. • Manage invoicing and payments to guarantee accuracy, timeliness, and transparency.

• Meet or exceed annual revenue target of > 500K$ (new business growth) across Diagnostic Films portfolio. • Execute against sales initiatives: attend 1-5 tradeshows, drive lead generation identifying potential gafchromic™ film users, qualify and generate sales, conduct software demos. • Self-starter to proactively prospect the marketplace to expand our customer base and drive repeat purchases with occasional buyers. • Use a consultative selling approach to identify customer needs, qualify, probe, scope and sell DF products & services. • Execute end-to-end sales process from feasibility analysis, including credit checks and pricing, negotiating terms, writing proposals, and closing the sale. • Develop and manage relationships with 100-300 unique clients and prospects. • Manage customer relationship and sales efforts with recurring ad-hoc customers by promptly answering their queries regarding Diagnostic Films offering and product delivery. • Distributor management, as an account manager with forecasting, distributor accountability and training. • Become proficient in Ashland CRM, systems, and software tools. • Conduct revenue forecasting on target markets /accounts. • Creating content for every stage in the buyer’s journey, soliciting testimonials and reviews, building trust with prospects, educating potential customers. • Track and analyze market feedback with report to management monthly. • Frequent local travel (65%) + some global travel (15%)

• Owns the territory strategy and execution based on overall business strategy and territory growth targets. • Applies knowledge of Epicor products' solutions to the customer and its differentiation with the competition. • Attends local trade events and speaking engagement for key target verticals. • Ensures completion of all sales training during onboarding and product updates. • Collaborates cross-functionally for opportunity discovery and nurture. • Updates and maintains CRM data base and performs weekly, monthly and quarterly reporting for the assigned territory. • Some travel is expected in support of sales efforts.