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Leading the global community to secure our ever-changing connected world.
Manager – Technical Account Management
Location
United States
Posted
145 days ago
Salary
$113K - $197.7K / year
Seniority
Senior
Job Description
Manager – Technical Account Management
Center for Internet Security
• Manage the day-to-day activities of Technical Account Managers, including ensuring their activity is appropriately recorded and tracked with Salesforce • Deeply understand the company’s products and services, especially from a technical standpoint • Stay informed on product updates, integrations, and industry trends • Collaborate with the Renewals team to understand customer needs and tailor solutions and trainings • Deliver technical presentations and product demonstrations to both internal and external customers • Collaborate regularly with Product, Engineering, Operations, and other technical teams • Track contact with all accounts and related support tickets through Salesforce and other internal systems • Gather and report feedback from the field to improve product development • Understand customer requirements to demonstrate value proposition of CIS SecureSuite Membership and all products and services • Deliver professional presentations to members via phone and web technologies • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas and products • Build use case recommendations and educate members on relevant new features • Provide feedback and intel from the field to the Customer Experience team and collaborate on future improvements for our members, policies, and processes • Provide ongoing training (i.e., lunch n’ learns) on products, sales methodologies, and tools • Identify opportunities to cross-sell and upgrade services • Provide data for internal department reports and briefs • Maintain a centralized content repository for the Member Success team to use • Track usage and effectiveness of enablement programs and content • Partner with Member Services teams to create and maintain the online knowledge base • Other tasks and responsibilities as assigned
Job Requirements
- Bachelor's Degree in Business or a related field*
- 3+ years of cybersecurity, SLED, or SLTT experience
- 3+ years of technical account management experience
- 2+ years of supervisory experience managing direct reports
- Familiar with and fluent using a customer relationship management system (CRM), preferably Salesforce
- Ability to work independently and with the team collaboratively in a fast-paced environment
- Experience conducting technical remote demonstrations to potential clients via Microsoft Teams or like applications
- Must be authorized to work in the United States
- Demonstrated experience collaborating with and/or training other colleagues at a technical level
- Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.
Benefits
- Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
- $500 wellness card for Health Coverage Participants
- 401(k) with 4% Company Match, vested from the first day of hire
- Flexible Spending Account (FSA) & Dependent Care Account (DCA)
- Life Insurance
- Bonding Leave
- Paid Volunteering Program
- Bonus eligibility
- Paid Time Off (PTO) inclusive of vacation, personal and sick time
- Paid Holidays
- Wellness Program
- Employee Engagement Activities
- Professional Development Opportunities
- Tuition Reimbursement
- Student Loan PayDown Program
- Employee Referral program
- Employee Assistance Program
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