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Center for Internet Security logo
Center for Internet Security

Leading the global community to secure our ever-changing connected world.

Manager – Technical Account Management

Account ManagerSalesOtherRemoteSeniorTeam 201-500Since 2000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

145 days ago

Salary

$113K - $197.7K / year

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

Manager – Technical Account Management

Center for Internet Security

• Manage the day-to-day activities of Technical Account Managers, including ensuring their activity is appropriately recorded and tracked with Salesforce • Deeply understand the company’s products and services, especially from a technical standpoint • Stay informed on product updates, integrations, and industry trends • Collaborate with the Renewals team to understand customer needs and tailor solutions and trainings • Deliver technical presentations and product demonstrations to both internal and external customers • Collaborate regularly with Product, Engineering, Operations, and other technical teams • Track contact with all accounts and related support tickets through Salesforce and other internal systems • Gather and report feedback from the field to improve product development • Understand customer requirements to demonstrate value proposition of CIS SecureSuite Membership and all products and services • Deliver professional presentations to members via phone and web technologies • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas and products • Build use case recommendations and educate members on relevant new features • Provide feedback and intel from the field to the Customer Experience team and collaborate on future improvements for our members, policies, and processes • Provide ongoing training (i.e., lunch n’ learns) on products, sales methodologies, and tools • Identify opportunities to cross-sell and upgrade services • Provide data for internal department reports and briefs • Maintain a centralized content repository for the Member Success team to use • Track usage and effectiveness of enablement programs and content • Partner with Member Services teams to create and maintain the online knowledge base • Other tasks and responsibilities as assigned

Job Requirements

  • Bachelor's Degree in Business or a related field*
  • 3+ years of cybersecurity, SLED, or SLTT experience
  • 3+ years of technical account management experience
  • 2+ years of supervisory experience managing direct reports
  • Familiar with and fluent using a customer relationship management system (CRM), preferably Salesforce
  • Ability to work independently and with the team collaboratively in a fast-paced environment
  • Experience conducting technical remote demonstrations to potential clients via Microsoft Teams or like applications
  • Must be authorized to work in the United States
  • Demonstrated experience collaborating with and/or training other colleagues at a technical level
  • Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

Benefits

  • Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
  • $500 wellness card for Health Coverage Participants
  • 401(k) with 4% Company Match, vested from the first day of hire
  • Flexible Spending Account (FSA) & Dependent Care Account (DCA)
  • Life Insurance
  • Bonding Leave
  • Paid Volunteering Program
  • Bonus eligibility
  • Paid Time Off (PTO) inclusive of vacation, personal and sick time
  • Paid Holidays
  • Wellness Program
  • Employee Engagement Activities
  • Professional Development Opportunities
  • Tuition Reimbursement
  • Student Loan PayDown Program
  • Employee Referral program
  • Employee Assistance Program

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