Remote High-Performer Opportunity 100% Remote | Work From Anywhere We are seeking driven, high-performing professionals who excel at building strong client and team relationships, demonstrate exceptional self-motivation, and are ready to grow their careers with world-class mentorship and leadership support. This opportunity is ideal for individuals who thrive in performance-based environments and value flexibility, recognition, and long-term growth. What We Offer - Incentive Trips: Travel with top leaders to destinations such as Cabo, Tulum, Las Vegas, and Cancun - Exciting Rewards: Earn prizes including Jeep Wranglers, MacBook Pros, and Airbnb getaways - 100% Remote Work: True work-from-anywhere flexibility - Weekly Training Calls: Ongoing skill development and professional growth Preferred Qualifications - Strong communication skills, including active listening and problem-solving - Ability to learn quickly and adapt in a fast-paced environment - Effective both independently and as part of a collaborative team - Strong work ethic with a results-driven mindset How to Apply To be considered, please submit your contact information and updated resume for review. Interview Process In the interest of community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. If you’re ready to raise the bar, be recognized for your performance, and build a flexible career—apply today.

Overview Nakupuna Prime is seeking an experienced IT Service Monitoring and Reporting Specialist to support the U.S. Army Human Resources Command (HRC). This fully remote position provides 24/7/365 monitoring of critical IT services, cloud environments, applications, and infrastructure. The ideal candidate will have strong technical troubleshooting skills, experience with enterprise monitoring tools, and the ability to support incident response and service recovery in a high-availability environment. This position supports a 24/7/365 team and will require non-standard work hours with primary duties performed on the third shift (1100 PM – 0700 AM). Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. - Perform continuous monitoring of IT services, systems, cloudhosted applications, and infrastructure to ensure performance, availability, and security. - Configure and maintain monitoring tools, alerts, thresholds, and dashboards in alignment with Government requirements. - Detect service degradations or outages and initiate response actions within required timelines. - Generate and distribute alerts and notifications to designated Government stakeholders. - Produce weekly performance, availability, and security reports, identifying trends and areas for improvement. - Provide adhoc reports and analysis within two hours of Government request. - Analyze monitoring data to identify root causes and recommend corrective actions. - Open service status flags within 15 minutes of identifying or receiving notice of an outage; close flags within 15 minutes of resolution and document Reason for Outage (RFO). - Lead planning and execution of scheduled and unscheduled Authorized Service Interruptions (ASIs). - Participate in Government working groups and provide monitoring and reporting inputs. - Investigate hardware and software issues related to monitoring tools and perform corrective actions. - Architect, install, integrate, patch, troubleshoot, and sustain the IT service monitoring framework. - Conduct quarterly tool assessments with platform/data owners to improve monitoring accuracy and speed. - Maintain documentation for monitoring procedures, alert thresholds, reporting requirements, and recovery processes. - Support contingency planning for data center shutdown, recovery, and security controls. Qualifications Skills/Qualifications: The candidate must be self-motivated, pay close attention to detail, and have good oral and written communication skills. Additional certifications may be required as prescribed by DoDD 8140 (e.g., Network+ CE, Security+ CE, CASP CE). - Experience with enterprise IT monitoring tools (e.g., SolarWinds, Splunk, Dynatrace, Nagios, etc.). - Strong understanding of network performance monitoring, cloud environments, and IT infrastructure. - Experience supporting incident response and service recovery operations. - Ability to analyze complex data sets and produce clear, actionable reports. - Familiarity with IT Service Management (ITSM) processes such as incident and change management. - Must maintain a secure remote work environment compliant with DoD cybersecurity requirements. - SIPR tele-support is not authorized. Preferred Qualifications - Prior DoD or federal IT operations experience. - Knowledge of Army HRC systems and mission environment. - ITIL certification or experience with ITIL aligned environments. - Strong communication skills for reporting, briefings, and stakeholder coordination. Education/Experience: - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent experience. Clearance Requirements: Must be a U.S. Citizen. Must be able to obtain and maintain an active Secret clearance. Work Location: REMOTE Ability to work rotating shifts to support 24/7/365 operations. Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation: - Ability to perform repetitive motions with the hands, wrists, and fingers. - Ability to engage in and follow audible communications in emergency situations. - Ability to sit for prolonged periods at a desk and working on a computer. The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $65,000.00 to $85,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.

Requisition Number: 2337903 Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. This role is accountable for shaping the architectural direction of complex healthcare platforms and ensuring that systems are scalable, resilient, secure, and interoperable. It unifies applications, data, services, and experience layers under a coherent enterprise architecture that supports members, providers, payers, and clinical operations. The leader brings an AIaware approach to modernizing processes, informing design decisions, and elevating operational intelligence - while maintaining rigorous standards for safety, privacy, and compliance. They partner with senior technology and business leaders, define architectural guardrails, promote reuse and consistency, and mentor architects and engineers to advance enterprisewide excellence. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Shape the end t oend architecture across platforms, services, and data domains, ensuring alignment with healthcare needs and enterprise standards - Establish clear patterns, guardrails, and reusable models that support modernization, interoperability, and long term sustainability - Apply an AI aware mindset to inform design choices, improve clarity of tradeoffs, and guide teams toward a shared architectural vision - Oversee design through the full lifecycle, ensuring reliability, performance, security, and cost effectiveness are built in from the start - Support teams with Ai enhanced design tools that streamline modeling, analysis, and documentation - Encourage thoughtful use of AI aware patterns such as predictive insights, intelligent workflows, and automated quality checks - Partner with data, ML, and analytics teams on safe, responsible integration of intelligence into systems - Use AI tools to accelerate architecture tasks like API review, dependency analysis, and solution documentation - Define and govern enterprise API standards, including OpenAPI/Swagger style guides and versioning practices - Design solutions informed by healthcare data flows, eligibility/benefits concepts, provider models, and regulatory expectations - Understand how EMR and clinical systems interact with payer platforms to guide integration and data movement - Apply interoperability standards (FHIR, HL7, X12) to ensure systems communicate reliably and securely - Mentor architects and engineers to strengthen system design, integration skills, and architectural thinking - Lead design reviews, share best practices, and foster a culture focused on simplification, reuse, and responsible innovation - Encourage safe and effective adoption of AI augmented engineering techniques across teams - Partner with SRE, platform, and security teams to ensure systems are reliable, observable, and resilient - Identify architectural improvements that reduce operational effort and increase developer productivity - Support continuous improvement with metrics, insights, and evolving standards - using AI supported analysis where helpful You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 10+ years of experience architecting scalable platforms and microservices, including RESTful API design and cloud-native development - 7+ years of experience in software solution architecture, with a focus on AI/ML systems - 5+ years of experience working in healthcare technology ecosystems or familiarity with healthcare data, regulatory constraints, interoperability expectations, or enterprise health environments - 5+ years of experience communicating architectural vision and strategy across cross-functional teams - 3+ years of experience with cloud platforms (Azure, AWS, GCP) and data integration tools - 2+ years of experience designing agentic workflows or autonomous systems - 1+ years of experience with AI/ML concepts including responsible AI principles, multi-agent solutions, generative AI, MCP and A2A - 1+ years of experience with MLOps tools for deploying and managing models in production Preferred Qualifications: - Bachelor's in Computer Science, Engineering, or a related technical field (or equivalent experience) - Experience integrating AIenabled capabilities into enterprise systems while maintaining architectural hygiene, safety, compliance, and maintainability - Experience leading largescale modernization initiatives, interoperability transformations, or platform rationalization efforts - Solid grounding in FHIR, HL7, X12, or healthcarespecific data exchange standards *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 to $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Shifts (Eastern Time) - 10:00 am - 6:30 pm ET, Tues - Fri - 11:00 am - 10:00 pm ET, Fri - Mon - 2:00 pm - 10:30 pm ET, Tues - Sat - 2:30 pm - 11:00 pm ET, Tues - Fri Responsibilities - Provide professional and timely technical support via phone, chat, and ticketing system. - Support initial mobile device setup, login credentials, application configuration, and user navigation. - Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. - Use probing questions and active listening to understand customer issues and provide tailored guidance. - Escalate issues appropriately while maintaining ownership through resolution. - Provide clear and reassuring guidance to end users while diagnosing and resolving issues. - Communicate complex technical concepts in clear, user-friendly language. - Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). - Stay composed and professional in high-stress situations; focus on delivering a positive user experience. - Proactively alert leadership to any emerging issues or trends that may impact service delivery. - Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. - Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. - Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. - Embrace a team-oriented approach! WHAT YOU’LL BE DOING - As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. - You have the ability to adapt to evolving products, software, and hardware. - You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. - Answer incoming customer calls into the Tier 1 Help Desk. - Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements. - Ask probing questions, listen, and record data capture details and actions performed in all customer tickets. - Ensure problem ownership, escalate issues through proper channels. - Provide reassurance to end users when delivering solutions and diagnosing issues. - Advise management of potential risks that may have impact on customer base and operating environment. - Promote end-user satisfaction in adherence to established performance metrics. Qualifications - High school diploma required; Associate's or Bachelor's degree preferred. - Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). - Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. - Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). - Excellent customer service and communication skills (verbal and written). - Ability to handle confidential information (PHI/PII) with discretion and integrity. - Demonstrated reliability, punctuality, and consistent attendance. - Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Requirements - Must be able to obtain and maintain a Public Trust Security Clearance. - U.S. citizenship required. Preferred Skills and Experience - Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. - Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. - Knowledge of medical terminology or prior experience in healthcare IT support. - Prior military service and/or experience working with or supporting the military and veteran community. Benefits - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment Company Description GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.