If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Please Note: This position is open to working remotely in the United States. #LI-MM1 Job Description Summary Are you a critical thinker and a skilled Business Transformation leader? If so, you might be the right person to lead the strategic design and transformation of business capabilities within our Commercial Lines and E&S/Specialty division. This executive will play a pivotal role in enhancing digital capabilities and driving enterprise-wide innovation to deliver exceptional customer and agent experiences in the Property & Casualty insurance space. Job Description Key Responsibilities: Governance & Standards - Establish and maintain business architecture standards, frameworks, and governance processes. - Ensure architectural integrity and consistency across initiatives and platforms. Strategic Business Architecture & Planning - Define and evolve the business architecture for Personal Lines, ensuring alignment with the enterprise, CL and E&S/S strategy and current and future market demands. - Design and develop scalable solutions and a multi-year technology-enablement roadmap that supports CL and E&S/S’s evolving value proposition and user-centered design. - Partner with executive leadership to translate strategic goals into actionable business capabilities, roadmaps and detailed plans. Digital Transformation & Innovation - Lead the development of sophisticated digital applications to sell and service personal lines products, incorporating global best practices, user-feedback and emerging technologies. - Drive research and strategic decisions around digital experience for agents, customers, and internal users, ensuring a seamless, intuitive, and impactful user journey. - Champion a “digital-first” mindset across the organization, leveraging third-party data, AI, predictive models, and modern UI/UX design. Operational Excellence & Capability Development - Cross-functionally lead the Business Analyst discipline and technology enablement execution across multiple roles for CL and E&S/S, ensuring alignment with broader enterprise goals. - Partner with the enterprise Transformation Office to achieve optimized deployment and delivery via business practitioners in agile, LEAN and program management disciplines. - Consult with internal end-users to identify pain points and streamline end-to-end processes, reducing complexity and improving efficiency. - Build and scale business architecture across CL and E&S/S and adjacent business units for shared applications, ensuring reusability and consistency of capabilities. Capability & Value Stream Design - Lead the design and optimization of end-to-end value streams (e.g., quote-to-bind, claims, policy servicing) to improve efficiency, agility, and customer satisfaction. - Identify capability gaps and recommend solutions to enhance performance and scalability. Cross-Functional Collaboration - Collaborate with Product, Sales, Claims, Technology, Operations, and Data teams to ensure alignment across business and technical architectures. - Oversee business resourcing and effective collaboration for end-to-end transformation initiatives, partnering with IT. - Serve as a trusted advisor to senior leaders, providing insights on transformation opportunities and architectural impacts. May perform other responsibilities as assigned. Reporting Relationships: Reports to President, Commercial Lines and E&S/Specialty Typical Skills and Experiences: Education: Bachelor’s degree in Business, Technology, or related field; MBA or equivalent advanced degree preferred. Experience: 10+ years of experience in business architecture, enterprise transformation, or strategic planning within the insurance or financial services industry. Knowledge, Abilities and Skills: - Experience with digital transformation, customer experience design, or agile operating models. - Familiarity with core insurance platforms and emerging technologies (e.g., AI, automation, data analytics). - Ability to navigate ambiguity and drive clarity in complex, matrixed environments. - Deep understanding of the Personal Lines insurance market (e.g., auto, homeowners, renters). - Proven experience designing and implementing business capabilities and operating models at scale. - Strong knowledge of business architecture frameworks (e.g., TOGAF, BIZBOK) and tools. - Exceptional communication, facilitation, and stakeholder management skills. - Digital Transformation | Business Solution Architecture | Strategic Planning | Organizational Design | Innovation | Adaptive Technology | Operational Effectiveness | Culture Change | Capability Modeling | Enterprise Collaboration | Customer Experience Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Exempt (Not Eligible) Working Conditions: Normal office environment. Some travel may be required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. We currently anticipate accepting applications until 04/17/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for VP, Operations Delivery and Transformation - Commercial and E&S/Specialty : $188,250.00-$313,750.00 The expected starting salary range for VP, Operations Delivery and Transformation - Commercial and E&S/Specialty : $188,250.00-$313,750.00

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Coinbase is looking for a compliance engineering focused VP of Technology Risk and Controls reporting to Coinbase’s CSO. In this role you will oversee the team responsible for managing technology-related compliance and risk workflows. This role will work crossfunctionally with Internal Audit, Operations Risk, ERM in addition to product and engineering teams across the company to ensure Coinbase effectively identifies and manages its technology risk surface. What you’ll be doing (ie. job duties): - Lead Coinbase’s global Technology Risk & Controls team, defining and driving the second line framework across the security and technology functions of the company (cybersecurity, IT, EAA, data privacy, physical security, product and engineering, HRIS, etc). - Embed risk management into global product, engineering, legal, finance, sales, and operations teams by building security and privacy controls into product roadmaps and onboarding systems/processes into compliance requirements. - Safeguard trust and resilience by ensuring Coinbase meets the highest bar on compliance and regulatory readiness while continuing to enable innovation at scale. What we look for in you (ie. job requirements): - 15+ years in technology/security risk, IT audit, or related domain, including 10+ years leading teams - Deep expertise across the risk lifecycle; proven ability to embed frameworks (NIST, ISO, COBIT, DORA, FAIR) into operations. - Clear communicator who aligns technical and non-technical leaders, regulators, and cross-functional stakeholders - Strategic operator who balances vision with execution; translates ambiguity into actionable plans. - Data-driven leader with experience building scalable, automated solutions in cloud environments. - Resilient and self-motivated, effective under pressure, and adept at managing multiple priorities in high-growth, regulated environments. - Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. Nice to haves: - Experience in financial services and/or fintech/crypto - Experience at a public company - Information security risk management qualifications like CRISC, CISM, CISA, etc. Position ID: P74451 #LI-Remote Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Global VP, Customer Success This is an opportunity to make a visible, meaningful impact — on a company, on customers, and on the safety of the internet. Jumio is looking for a new Global Vice President of Customer Success to transform and lead a mission-critical, global Customer Success and Support organisation. You’ll have the mandate to shape how customers realise value from our platform, influence product and business decisions at executive level, and build a world-class success function that supports our next phase of growth. At Jumio, our work matters. We help businesses fight fraud, prevent identity crime, and build trust online — making the digital world safer for millions of people every day. Customer Success plays a central role in delivering on that mission. The Role This is not a business-as-usual role. It’s a senior leadership opportunity for someone who enjoys transformation — redesigning teams, processes, and ways of working to drive adoption, usage, and measurable customer outcomes at scale. You will own the post-sales customer experience end-to-end, ensuring customers achieve value quickly and sustainably from Jumio’s identity, biometrics, and compliance solutions. While Sales and Account Management own renewals and expansion, your work will directly influence both through strong adoption, advocacy, and proactive risk management. You’ll work closely with Product, Engineering, Sales, and Marketing, bringing the voice of the customer into decisions that shape our roadmap, operating model, and customer strategy. Who This Role Is For This role is suited to a senior Customer Success leader who has: - Built, scaled, or transformed high-performing Customer Success and Support organisations - Operated comfortably at executive level in complex, enterprise environments - A strong sense of ownership, commercial awareness, and customer advocacy - Motivation to build something better — not just maintain what exists Why Jumio - A purpose-driven company tackling fraud and identity crime globally - A leadership role with genuine scope to shape outcomes and strategy - The chance to build a best-in-class Customer Success organisation with lasting impact If you’re excited by the opportunity to lead transformation and deliver meaningful customer impact in a company with a clear and positive purpose, we’d love to hear from you. Jumio Values: IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation Equal Opportunities: Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses. About Jumio: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others. Applicant Data Privacy We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com.

Role Description We’re looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA. This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You’ll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform. If you’re passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact. What You Will Do - Drive Customer Success Outcomes - Hold steady renewal rates and reduce down sell & churn - Expand revenue in accounts through new products and expansion opportunities - Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base - Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans - Expand customer advocacy and referenceable customers - Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs - Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs - Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate and enforce the creation and management of “get well plans” - Travel to client sites domestically or internationally - Measure Effectiveness of Customer Success - Define and manage operational OKRs (Objectives & Key Results) for team in support of the Company’s objectives and enforce the roll down of these KRs for CS members within Lattice - Track and report metrics and measures of business performance and customer health; product use, NRR, Churn, Upsell - Recruit, develop and lead world-class customer success team - Attract high potential individual contributors and leaders into team - Refine onboarding process for new team members - Share knowledge within team, based on experience and lessons learned - Encourage continuous learning within team, developing a team of next generation leaders - Drive continual knowledge improvement for emerging product offerings and feature/function to assure optimum customer success - Collaborate Across Company to drive Customer Success - Influence company-wide culture of Customer Success - Drive company-wide customer success processes and metrics - Work closely with the sales to align on customer strategies, renewal forecasting, and account opportunities - Partner with product to ensure customers are informed of latest features and functionality and advocate internally for additional product enhancements based on customer needs - Align with Renewal Team around measurement and forecasting Success Outcomes - 1-3 Months: - Build strong relationships with CSM and TAM leaders in Americas and EMEA; assess team structure, talent, and coverage models. - Conduct a baseline review of customer health, renewal rates, churn, NRR, and upsell/cross-sell metrics; identify key risks in the current portfolio. - Review and refine Customer Success Planning Workshop framework to ensure consistent execution across segments. - Establish operational OKRs for the CS team aligned to company objectives; input them into Lattice for tracking. - Meet with top 10–15 strategic customer executives to introduce yourself, establish credibility, and understand their goals and challenges. - Partner with Sales, Product, and Renewals leadership to define account ownership, handoff processes, and alignment on renewal forecasting. - 4-6 Months: - Deliver measurable improvements in customer health scores across Growth, Enterprise, and Strategic accounts through structured success planning and proactive risk management. - Implement refined CS programs tailored by customer journey stage and segmentation; track adoption and satisfaction trends. - Reduce escalations by introducing “get well” playbooks and driving urgency in resolution processes. - Achieve measurable progress in renewal forecast accuracy and reduce churn in at-risk segments. - Demonstrate impact on NRR through early-stage expansion opportunities in at least 15–20% of Enterprise/Strategic accounts. - Strengthen team capabilities: new hires onboarded successfully, career development plans implemented, and training on emerging product features rolled out. - 7 Months & beyond: - Deliver year-over-year improvement in renewal rates, NRR, and churn reduction aligned to board-level goals. - Establish Varicent as a trusted partner with key customers: grow referenceable accounts and expand executive-level advocacy. - Operationalize a repeatable CS operating model across regions, ensuring consistent processes for onboarding, adoption, renewals, and expansion. - Embed customer feedback loops into Product, Engineering, and Services to influence roadmap and enhance customer outcomes. - Mature internal reporting on customer health, churn, and upsell; leverage insights for predictive risk management and executive decision-making. - Develop a succession pipeline of next-generation CS leaders, demonstrating strong leadership bench strength. - Influence company-wide adoption of customer-first culture, with CS metrics integrated into executive dashboards and company-wide decision-making. Qualifications - 12+ years' experience in Go-To-Market leadership positions within technology or SaaS organizations, with at least 5 years in Customer Success - 5-7 years of experience managing managers, directors, and senior leaders - Proven experience leading teams who drive growth within existing accounts through new and expansion sales, exceptional retention rates and customer engagement and advocacy - Proven ability to develop strategies, translate them into initiatives and track successful delivery - Ability to communicate effectively across internal departments and external stakeholders - Results focused with ability to drive both activity and outcome metrics - Proven record of accomplishment working closely with Product, Services and Support teams - Strong empathy for customers AND passion for revenue and growth - Enthusiastic and creative leader with the ability to inspire others - Strong executive presence and business communication skills (multilingual is a plus) - Relevant Bachelor’s degree Company Description Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com. Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact.