• Lead, mentor, and develop a team of BI engineers through regular one-on-ones, standups, performance reviews, goal alignment, and career planning to ensure high performance and engagement on high-impact initiatives. • Ensure the BI team has the necessary training, skills, and technical capabilities (e.g., SQL, Python, Tableau/Power BI, data modeling) to meet current and future business needs. • Set the technical direction for the BI team, including evaluating and recommending tools and technologies to improve the scalability, reliability, and effectiveness of data pipelines, models, and reporting environments. • Maintain a highly reliable, scalable, and well-governed analytics and reporting environment, ensuring data remains accurate, complete, consistent, and up to date. • Proactively identify, troubleshoot, and resolve issues within the BI and analytics domain, while continuously improving data quality, pipelines, and reporting performance. • Collaborate with cross-functional partners to identify, prioritize, and deliver analytics and reporting solutions that meet evolving business requirements. • Partner closely with executives, business leaders, and other stakeholders to ensure data models, dashboards, and insights support decision-making and align with business objectives. • Define and enforce user interface, visualization, and reporting standards in accordance with company guidelines to ensure consistency, usability, and clarity across analytics outputs.

• Translate the Chief Product Officer’s strategic direction into actionable seasonal and annual merchandising plans by channel. • Manage SKU and assortment architecture with a focus on profitability, inventory health, and aligning products to customer expectations. • Partner with Planning to develop category forecasts, SKU productivity targets, and optimize in-season performance. • Use data and customer insights to make in-season adjustments that drive revenue, margin, and overall results. • Identify whitespace opportunities in products and presentations within brand and product guidelines. • Track competitor activity and translate insights into actionable opportunities related to assortment, colors, fabrics, styles, curated edits, trends, and pricing. • Partner with Marketing, Growth, Operations, Ecommerce, and Product to ensure cohesive go-to-market execution aligned to sales and merchandising goals. • Maintain alignment across teams on timelines, inventory, product priorities, and authentic brand storytelling. • Build visual and analytical tools to support merchandising execution and cross-functional alignment. • Manage, mentor, develop merchandising associates. • Implement best-in-class site merchandising to maximize conversion, discoverability, and engagement. • Drive seasonal and core sales to meet or exceed plan expectations. • Leverage product reviews, graphics, video, and fit tips to highlight product benefits. • Support PLP/PDP optimization, collections, and navigation to reinforce merchandising storytelling and sales plans. • Identify asset needs (photography, styles, colors) and partner with ecommerce to fill gaps. • Collaborate on A/B tests for content, pricing display, site pathing, and merchandising layouts. • Partner to maximize site performance through analysis of sales, category & product trends, seasonality, launch timing, customer cohorts, and LTV behavior. • Work with Marketing to align landing pages, sales plans, and campaign messaging. • Analyze site metrics (conversion, click-through, search behavior, funnel drop-off), return/exchange data, and product journey insights to inform merchandising actions and improve LTV. • Evaluate product combinations, bundles, and sets to optimize loyalty, retention, and customer lifetime value. • Synthesize weekly reporting into quarterly summaries highlighting insights, recommended actions, challenges, and opportunities. • Drive enhanced site presentation, copy, and assets to improve customer education and experience. • Own customer calls, focus groups, and wear tests to unlock customer mindset and identify opportunities to improve products, increase purchase frequency, and grow LTV.

• Lead and advance patient experience strategies aligned with organizational goals and quality standards • Analyze patient feedback, satisfaction data, and experience metrics to identify trends and improvement opportunities • Partner with clinical and operational leaders to design and implement patient-centered initiatives • Oversee service recovery processes and ensure timely resolution of patient concerns • Promote a culture of empathy, accountability, and continuous improvement across the organization • Establish and manage PMO standards, tools, and methodologies to support organizational initiatives • Lead and oversee cross-functional projects from initiation through execution and closure • Ensure projects are delivered on time, within scope, and aligned with strategic priorities • Facilitate collaboration among clinical, operational, IT, and administrative stakeholders • Track project performance, risks, dependencies, and outcomes, providing regular executive-level reporting • Support change management efforts related to patient experience and operational improvement initiatives

• Evolve and refine the operational structure of the Game Reliability Framework to meet the needs of games on the Netflix service. • Oversee the technical health of our games portfolio, proactively identifying and addressing areas that impact the player experience • Lead game launch readiness activities, working closely with cross-functional partners to ensure pre-launch risks are addressed and any launch day incidents are managed effectively. • Manage and enhance our incident management program by developing and refining KPIs for effective prioritization of remediation, and by performing post-incident reviews and follow-ups. • Establish world-class continuous improvement processes to identify and resolve operational issues across the games portfolio. • Collaborate with and support partners including Engineering, Production, QA, Technical Product Management, and Player Support by understanding their workflows and needs. • Influence peers and partner teams to adopt industry-leading reliability patterns and practices. • Cultivate and maintain strong relationships with stakeholders across the company to ensure alignment and shared commitment to reliability goals.