Shipping & handling responsibilities - Lead the vision, strategy, and roadmap for the API insurance product, ensuring alignment with broader product and business priorities. - Define, track, and analyze insurance and claims metrics and KPIs to measure performance and inform ongoing improvements. - Build and maintain relationships with insurance carriers and third-party partners, serving as the primary point of coordination. - Manage the insurance API connector and associated documentation, ensuring clarity, reliability, and ease of integration. - Partner with the GTM team to support the positioning and sale of the API insurance offering. - Collaborate with Marketing on insurance product launches and feature updates, providing product context and input as needed. - Work closely with Customer Support to understand customer sentiment and incorporate feedback into product improvements. - Set and maintain the pricing strategy to determine appropriate pricing for the insurance offering. - Oversee the end-to-end claims experience, ensuring a consistent and reliable experience for customers. Your shipping requirements - Experience building and managing embedded or API-based insurance products, with a strong understanding of insurance offerings and claims workflows - Ability to define, track, and analyze insurance and claims KPIs to inform prioritization and continuous improvement - Experience working on API-driven products, including managing integrations and maintaining clear, high-quality developer documentation - Proven ability to partner with Go-To-Market, Marketing, and Customer Support teams to support product positioning, launches, and customer experience improvements - Experience building and maintaining relationships with insurance third-party partners, serving as a primary point of coordination - Demonstrated experience setting and maintaining pricing strategies for B2B or API-based products, balancing customer value and business objectives - Ability to oversee the end-to-end claims experience, ensuring consistency, reliability, and operational efficiency - Experience operating in a high-growth environment with evolving priorities and processes - Eight or more years of total professional experience in product, platform, or adjacent roles What is in the Shippo Package? - Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! - Take-as-much-as-you-need vacation policy & flexible working hours - One week-long company wide winter slow down - 3 Volunteer Days Off (VTOs) - WFH stipend to set up your home office - Charity donation match up to $100 - Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth - Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings Compensation Our Compensation Shippolicy: We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $210k to a max $284k annual salary. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California. The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section. Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com Shippos in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

Symetra is seeking an AVP, Operations and Strategic Solutions to help build and advance digital and operational capabilities for our Independent Marketing Organization (IMO) channel. About the role In this role, you will guide roadmap planning, prioritization, and execution for IMO digital initiatives. You’ll work closely with cross-functional partners to define requirements, support testing, and ensure operational and risk considerations are integrated into decision-making. You will also serve as a key operational leader, shaping strategy and ensuring smooth delivery of critical initiatives. What you will do - Strategy - Manage and optimize customer and agent/advisor experiences to align with organizational goals. - Partner with the VP of Service & Operations to define strategic direction and drive execution. - Set and communicate department goals to support alignment and performance. - Foster collaboration across teams within Service & Operations and with key business partners. - Represent Service & Operations in product development, sales initiatives, and cross-functional projects. - Sponsor high-visibility initiatives and ensure effective delegation and delivery. - Lead multiple projects and initiatives to successful completion. - Business Leader for the RD Ecosystem - Collaborate with Product, Distribution, Compliance, Operations, and other stakeholders to develop and maintain the initiative roadmap, emphasizing risk reduction and operational efficiency. - Oversee sequencing, scope, and prioritization of roadmap elements. - Guide requirements definition and test plan approvals. - Communicate regularly with stakeholders and provide input on pacing and delivery. - Serve as a key decision-maker, applying a holistic operational and risk-focused perspective. - People Development - Lead and develop managers to build high-performing, empowered teams. - Support staffing, training, coaching, and development efforts across teams. - Assess staffing levels to ensure appropriate resource allocation. - Promote a culture of continuous improvement. - Tactical Execution - Ensure service-level targets are achieved, including call center responsiveness, processing turnaround times, and claims accuracy. - Oversee adherence to procedures, legal requirements, and compliance standards. - Manage audits and follow-up actions. - Represent Retirement as needed for claims-related litigation matters. - Lead process improvement efforts and deliver presentations to senior leadership. - Manage multiple budgets and communicate variances effectively. Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra: “We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” - Stephanie F., VP Customer Service & Operations “I truly believe there’s something for everyone at Symetra. No matter what your passion is, if you enjoy being part of something bigger than yourself and want to make a meaningful difference, this is the place for you. We’re more than just an insurance company—we’re a community with purpose.” - Joanne S., AVP Compliance What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching - Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $141,600-$236,000 plus eligibility for annual bonus program and long-term incentive plan Who You Are - 15+ years of industry experience with proven leadership. - Proven experience with annuities and retirement products within the IMO channel required. - Demonstrated ability to lead through senior functional leaders and deliver large-scale initiatives. - Strong communication skills with the ability to simplify complex topics and influence executives. - Experience working with external partners and supporting strategic negotiations. - Experience with agile software delivery teams and driving capabilities at a strategic and tactical execution level. - Change leadership experience with an ability to drive change through effective communication and collaboration. - High school diploma required; bachelor’s degree preferred. - Ability to travel as needed. Travel: - Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses. - Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: - Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process - Withdrawal of a job offer - Termination of employment and other criminal and/or civil remedies, if fraud is discovered

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Lumen is seeking a senior technical leader to run the Solutions Architecture function within Partner Solutions and Activation, working in close partnership with the Sr. Director of Lumen Validated Designs to operationalize and execute the Lumen Validated Design (LVD) strategy. This role is accountable for how LVDs are technically executed—turning validation intent, quality standards, and business & lifecycle requirements defined by Lumen Validated Designs into architect grade, repeatable technical deliverables. The Sr. Director of Solutions Architecture ensures that reference architectures, validation artifacts, demos, and proof-of-value assets are delivered with rigor, consistency, and speed. The role plays a critical part in unlocking early customer adoption (1–10 pilots) and shares accountability for the Lumen Experience Center (LEC), ensuring demo environments accurately reflect what has been validated and what is ready for customer engagement and demand generation. Reporting to the VP | Validated Solutions & Partner Strategy, this role operates as the primary execution partner to the Sr. Director of Lumen Validated Designs and collaborates closely with Product, Connected Ecosystem, Engineering, GTM, Operations, and Marketing. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities - Serve as the execution counterpart to the Sr. Director of Lumen Validated Designs, translating use cases, customer requirements, validation direction, quality bars, and lifecycle requirements into delivered technical outcomes. - Ensure tight alignment between validation intent (what must be proven”) and technical execution (“how it is proven and delivered”) across the LVD portfolio. - Act as a trusted technical advisor on feasibility, sequencing, and execution trade‑offs. - Define and maintain technical architecture standards, patterns, and execution guidelines in support of Lumen Validated Designs. - Ensure consistency and repeatability across reference architectures, integration models, documentation depth, and validation artifacts. - Establish and enforce technical quality bars aligned to LVD stage gate expectations. - Lead the technical execution of LVD deliverables, including reference architectures, design guides, validation plans, test results, and deployment guidance. - Partner with Solution Architects to ensure designs are practical, deployable, and suitable for real-world customer environments. - Ensure validation work aligns to defined stages (internal, copartner, and customer ready) without overengineering or premature productization. - Work collaboratively with the Sr. Director of Lumen Validated Designs, Solution Architects, Product, and Engineering teams to maintain and upgrade the LVD Validation Environments and Labs based on business requirements and product improvements, including business cases and approval cycles. Responsibilities Continued - Own the technical strategy for demos and proof-of-value assets used in early customer engagements. - Ensure demo and POV environments reflect validated designs and Lumen product strategy and clearly communicate scope, constraints, and readiness. - Support early pilots with architect-grade assets that reduce deployment risk and accelerate learning. - Co-own the technical integrity and readiness of LVD and product demos showcased in the Lumen Experience Center. - Ensure LEC assets remain aligned with validated architectures and Lumen products and are kept current as designs and products evolve. - Collaborate with Product, Connected Ecosystem, and GTM teams to ensure technical outputs support adoption, enablement, and scale. - Work with Operations to ensure operational readiness considerations are incorporated early in the validation lifecycle. - Enable execution velocity by improving templates, tooling, and delivery processes across the architecture team. - Drive feedback loops from validation efforts, demos, and early customer deployments back into architecture standards and execution practices. - Continuously improve how LVD technical deliverables are built, validated, and reused. What We Look For in a Candidate - 12+ years of experience in technical architecture, solution engineering, platform engineering, or validation focused delivery roles. - Proven ability to collaborate with diverse roles and teams to achieve clarity in solution design. - Proven ability to lead execution in partnership with a strategy or portfolio owner, balancing rigor with speed. - Strong experience producing architect grade technical documentation and validation artifacts. - Demonstrated success supporting demos, proof-of-value engagements, and early customer pilots. - Ability to influence and align across Product, Engineering, GTM, and partner organizations. - Comfort operating in ambiguity while building structure, standards, and repeatable execution models. Competencies - Technical Architecture & Execution Leadership - Validation Driven Delivery - Partnership & Influence - Demo & Proof-of‑-‑Value Enablement - Execution Discipline & Operational Rigor - Customer Centric Technical Thinking Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI $192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure Requisition #: 341587 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Senior Director Infrastructure Planning leads a newly integrated planning domain that brings together fiber, critical infrastructure, and location planning into a single, holistically managed capability for Lumen. This role is accountable for setting national, regional, and metro-level infrastructure and location strategies, translating long-term network and technical space needs into actionable, enterprise-wide plans. The leader will establish consistent planning standards, assumptions, and governance, ensuring infrastructure decisions are grounded in data, aligned to business priorities, and scalable across legacy and growth markets. Working across a broad and highly interdependent stakeholder landscape, this role partners closely with Finance, Corporate Real Estate, Architecture & Engineering, Network Planning, Service Delivery, Service Assurance, Product, and Sales. The Senior Director drives integrated planning for fiber routes, technical sites, and critical infrastructure—including power, cooling, space, and capacity headroom—so that network platforms are planned as a cohesive system rather than in silos. This includes balancing growth, optimization, consolidation, and risk mitigation while supporting both customer demand and operational resilience. The Senior Director is also responsible for capital efficiency, investment prioritization, and asset monetization strategies tied to infrastructure planning outcomes. This includes aligning capacity expansion or contraction decisions to ROI targets, stewarding enterprise and legacy fiber assets, and developing strategies for real estate and site monetization opportunities. Through strong cross-functional leadership and executive-level communication, this role delivers clear, strategic recommendations that enable informed decisions and position Lumen’s infrastructure to support long-term business and network objectives. Locatlion This is a work from home position within the U.S. The Main Responsibilities - Build, mentor, and inspire a high-performance tactical planning team; hire and retain top talent, set clear goals, delegate work, and hold direct reports accountable for results. - Oversee tactical network deployment, optimization, harvesting, and capital forecasting for power, HVAC, fiber, and technical space. - Develop and implement network cost savings strategies aligned with monthly and annual targets; manage assigned financial budgets and optimize capital expenditure. - Ensure on-time delivery of projects supporting customer business needs, adhering to approved technology guidelines and standards. - Partner with Architecture, Product Management, and Sales to ensure new products and architectures are implemented appropriately and timely; support sales and service delivery teams with network expertise and costing for individual case bases. - Drive tactical execution in market, including capacity planning, technology decision-making, and leadership across power, HVAC, fiber, and technical space platforms. - Prepare and present briefing materials for leadership; communicate context for business decisions and recommendations and provide timely information to stakeholders. - Drive AI tools adoption and use to improve team efficiencies and reduce operating costs - Foster a culture of teamwork, collaboration, and continuous improvement; encourage diverse perspectives and move the team forward through change. - Engage employees by providing regular updates, soliciting feedback, ensuring retention and onboarding of relevant talent and skill sets. - Remain current on industry developments, regulatory rules, and competitor products/services; analyze trends and adapt tactical plans accordingly. What We Look For in a Candidate - Bachelor’s degree in Engineering, Telecommunications, or related field required; Master’s degree in Business Administration or Engineering preferred. - Minimum 10 years of telecommunications planning experience, including at least 3 years at the managerial level leading large teams in a dynamic, fast-paced environment. - Demonstrated expertise in tactical network planning, deployment, and optimization across power, HVAC, fiber, and technical space platforms. - Strong capacity planning background across complex transport networks; inside and outside plant experience with in-depth knowledge of ISP/OSP equipment and designs. - Proven ability to manage recurring budgets, optimize capital expenditure, and perform economic analysis (e.g., IRR, NPV, cost-benefit). - Excellent interpersonal, verbal, and written communication skills; ability to present to multiple layers of internal and external organizations. - Experience collaborating across organizational boundaries and influencing outcomes at the executive level. - High integrity, strong business ethics, and a passion for driving results. - Strong analytical and organizational skills; proficiency in Microsoft Office Suite (Access, Excel, PowerPoint). - Team player with a commitment to continuous improvement and talent development. - Limited travel required. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $174,876 - $233,168 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $183,621 - $244,827 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $192,364- $256,486 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure #LI-Remote #LI-PB1 Requisition #: 341447 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.