Field Service Engineer

Field EngineerField EngineerOtherRemoteMid LevelTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

87 days ago

Salary

$51.3K - $85.7K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Field Service Engineer

Fortive

Description Field Service Engineer/Service Technician (Remote-Boston,MA.) Position Summary Under remote supervision, Advanced Sterilization Products’ Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems, planned and corrective maintenance of installed ASP systems, improving system utilization of installed systems, and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products. Duties and Responsibilities Under remote supervision and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position: • Partners with sales and clinical education field team to deliver customer-focused high value business solutions that drive customer loyalty and sustain ASP’s install base. Able to work as a part of a cross-functional work group. • Manages all responsibilities of primary territory, including compliance and documentation requirements. • Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory. • Performs preventive maintenance and documents performance and maintenance records on equipment. • Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service division. • Provides support and responds to customers related to critical service. • Determines cause(s), troubleshoots, and performs corrective action as required. • Completes all assigned training and documentation requirements within assigned due dates. • May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation. • Devises project plans for the installation-planning phase of new equipment. • Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction. • Completes all activities within the Service System through daily updates and documentation. • Completes all processing of RMA returns to support individual usage of supporting parts and equipment. • Manage personal “trunk” inventory and complete required audits to support thereof. • Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer issues arise. • Provides feedback/suggestions for design improvement opportunity. • Beta site support/installation. Performs other duties assigned as needed. • This position requires on-call responsibilities, including weekend call coverage on a rotating basis. Qualifications Education: High School or Equivalent Associate’s Degree Bachelor’s Degree Master’s Degree PhD Degree Other: Minimum of 3 years of related work experience with Associate Degree. Years of Related Experience: Minimum of 5 years of experience in customer support/customer relations/technical support. Minimum of 2 years customer service experience. Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment. Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.) SKILL SETS: • Demonstrate excellence in providing customer service. • Highly motivated to achieve top level customer satisfaction in all accounts. • Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills. COMPUTER SKILLS: • Experience using office based and customized computer programs/applications for territory management and administrative activities. • Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities. • Knowledge of service systems. JOB EXPERIENCE: • Knowledge of inventory management practices to maintain and account for parts inventory. • Basic understanding of business practices, processes, and associated costs of managing primary territory. • Knowledge of calibrated tools. PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES • 4+ years of work experience in a related Medical Device industry. • Experience working in a field service environment. MCP certification or equivalent. • Microsoft A+ certification or equivalent computer hardware certification. External Interactions • Home office (10%) and hospital/surgery center environments (90%). • Must be able to travel overnight locally, regionally, and nationally as needed Physical Requirements The physical demands identified are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. While performing the responsibilities of this job, the employee may be required to talk and hear. While performing the responsibilities of this job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop and kneel. Vision abilities required by this job include close vision. Able to lift 80 pounds to a height of four (4) feet; operate company vehicles; sitting/driving for long periods of time; excessive standing, bending, and stooping; frequent air travel 50% of the time. Work Environment Travel on the Job: Up to 50% Domestic Scheduled Work Hours On Call (Call in for Work) Approximate Position Requirements Standing: Up to 50% Kneeling: 10-20% Sitting: Up to 30% Walking: 10-20% Additional Work Environment Requirements Visit customer sites. Work requires significant local travel and may require occasional overnight travel and weekend and/or evening work. Environmental, Health and Safety All managers and employees shall proactively support ASP’s Environmental, Health and Safety (EHS) Policy by providing the necessary resources and giving equal emphasis with other functions such as production and quality. It is the duty of every manager and employee to: Ensure implementation of safety and environmental procedures, guidelines, and standards. Evaluate employee compliance and enforce established safety and environmental procedures and rules. Create a safe work area environment, recognize safe activities, and reward good safety performance. Provide training to employees when: • Hired • Transferred • New substances, processes, procedures, or equipment are introduced to the workplace and represent a new hazard Measure safety performance and hold persons accountable for activities and results. Ensure that incidents are investigated to determine root cause, and that corrective actions are taken. Ensure employees wear required protective equipment. Ensure EHS inspections are conducted monthly and corrective actions are implemented. Occupational Hazards Ergonomic Risk: Moderate Reproductive Health Risk: No Concern ☒ Machine Operation ☒ Electrical Hazards ☒ Hazardous Chemicals/Fumes ☒ Bloodborne Pathogen ☒ Biohazards (BBP and parts of LAH) Powered Industrial Vehicles (PIV) Operation ☒Company Vehicle Lifting Requirement Heavy using assistance (50+ lbs) ☒ Ground to knees ☒ Ground to Waist ☒ Ground to Shoulders ☒ Waist to Shoulders Repetitive Hand Motions ☒ Twisting Motion ☒ Computer Entry ☒ Simple Grasp ☒ Fine Manipulation Compliance All employees have a duty to comply with applicable laws, regulations, standards, ASP policies and procedures. This job description is intended to convey information essential to understanding the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Employees are required to follow any other job-related instructions and perform job-related #LI-Remote #LI-AG2 Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Advanced Sterilization Products ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay Range The salary range for this position (in local currency) is 51,300.00 - 85,700.00

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United States
OtherRemoteTeam 10,001+H1B Sponsor

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. 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United States
Job Closed
Medtronic logo

Field Services Engineer III

Medtronic

Engineering the extraordinary

Field Engineer87 days ago
OtherRemoteTeam 10,001+Since 1949H1B Sponsor

We anticipate the application window for this opening will close on - 7 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. The Field Service Engineer is the primary technical representative for Medtronic Cardiovascular (CV) customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CV systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during clinical procedures. Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmia and blood management, enabling clinicians to perform procedures with superior outcomes. Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. The Vision: Committed to advancing and delivering optimal cardiac surgical care. 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Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. 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(“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

United States
$60K - $90K / year
Job Closed
OtherRemoteTeam 10,001+H1B Sponsor

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Company Overview: When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. As a Field Service Engineer I, you will support the installation, maintenance, and repair of sophisticated analytical and microscopy equipment. Working alongside experienced engineers and advanced technology, you will develop technical expertise while delivering high-quality service to customers across research institutions, universities, and industrial facilities. In this role, you will assist with troubleshooting instrumentation, perform preventive maintenance, and help ensure systems operate at optimal performance. You will build strong customer relationships while gaining hands-on experience with cutting-edge electron microscopy systems. This position offers excellent opportunities for technical development, mentorship, and career growth within an organization dedicated to serving science. Key Responsibilities - Assist with on-site installation, repair, testing, and maintenance of electron microscopy systems, including: - Scanning Electron Microscopes (SEM) - Transmission Electron Microscopes (TEM) - Focused Ion Beam (FIB) systems - Perform scheduled preventive maintenance to ensure systems operate according to specifications. - Troubleshoot and diagnose system issues with guidance from senior engineers when required. - Support senior field service engineers with complex repairs and system calibrations. - Develop positive working relationships with customers, system users, and internal teams. - Travel to customer sites, sometimes on short notice, to provide technical support and service. - Document service activities and submit detailed field service reports. - Provide basic customer training on system operation and routine maintenance. - Follow safety procedures and quality standards when servicing equipment in laboratory environments. - Provide feedback to product quality and engineering teams regarding system performance. - Maintain accurate service documentation and support updates to technical service materials. Minimum Requirements - Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years of equivalent education and experience in electronic systems - 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems. - Experience working with ultra-high vacuum (UHV) systems and high voltage equipment preferred. - Valid driver’s license required. - Ability to travel up to 75% within assigned territory. - Physical ability to lift up to 50 lbs. and work in laboratory environments. - Proficiency in English required, additional languages beneficial. Skills and Qualifications - Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level. - Ability to read and interpret technical documentation and electrical schematics. - Strong problem-solving skills and ability to work independently after training. - Excellent customer service and communication skills, both written and verbal. - Strong organizational and time management capabilities. - Proficiency with Microsoft Office and service management software. - Experience documenting service activities and preparing detailed reports. - Ability to effectively train and support customers on equipment operation. - Demonstrated commitment to safety protocols and quality standards. - Ability to respond to customer needs with short notice. - Demonstrated success contributing to customer satisfaction goals. Compensation and Benefits The hourly pay range estimated for this position based in California is $27.91–$41.86. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

United States
$28 - $42 / hour