Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr. Manager, User Group & Community Events Program at Coupa: We are seeking a Senior Manager, User Group & Community Events Program to own the evolution and operationalization of our global user group program. In addition, you will own webinars and some select community events. In this role, you will be responsible for: managing a small team to support our virtual and in-person user group events, of which are facilitated through the Bevy Platform. Given we are very new on the software, you have an opportunity to build a scalable program where meetings are led by customers, for customers, and overseeing the ongoing operations of user groups on Bevy post go live. You, with the support of your team, will also support Coupa hosted events through Bevy and will have an opportunity to apply rigor and measurements that ensure success in these events as well. Finally, your scope will include a handful of in-person community led events during the year. What You'll Do: - Program Strategy & Leadership - Develop and own the strategic vision and roadmap for the global virtual and in person user group program (leveraging Bevy), ensuring alignment with overall business objectives. - Work with Sales, CVMs and Field Marketing to create strategy for customer growth focused “user groups” - Lead, coach, and manage a team responsible for executing the program's day-to-day operations and event calendar. - Secure executive alignment and cross-functional buy-in to ensure the strong integration of the user group program across the customer experience lifecycle. - Establish a clear framework for how user groups will be supported, organized, and managed. - Develop a stakeholder approach including regular meeting cadence, measurements, and report-outs. - - Platform Implementation & Management - Partner with IT and Operations to ensure seamless integration with our CRM (e.g., Salesforce) and other internal systems. - Oversee the day-to-day optimization of the platform to ensure operational excellence. - Partner directly with Bevy on ongoing optimization and enhancements of the platform. - - Community & Chapter Leader Management - Develop and execute a comprehensive plan for recruiting, onboarding, and supporting user group chapter leaders globally. - Work collaboratively with user group team members to build process guides and playbooks that empower chapter leaders to plan, coordinate, and deliver successful, high-quality events. - Establish and enforce a community code of conduct and program guidelines to foster a positive and inclusive environment. - Establish and maintain a strong partnership with our CVM (Customer Value Management) team to ensure a continual pipeline of CVMs and customers to support chapters and events - Establish and maintain a strong partnership with our Product Owners and broader product team to engage them as needed in relation to the events. Eventually, the mid-term aim is to expand the program to include chapters devoted to products. - - Content Execution - Manage the entire event lifecycle of both virtual and in-person user group events, ensuring a consistent and engaging experience for all participants. - Collaborate with Product Marketing, Content, Product, and Services teams to develop compelling, customer-led content and event sessions. - Oversee the program budget, optimizing spend to maximize ROI and achieve desired business outcomes. - - Events - In partnership with our global events team, spearhead the customer day and expo hall engagements at our annual conference.This requires coordination across the CXM team, product partners, marketing, CVMs, Sales teams, events team, venues, swag suppliers and more. Be available for limited travel to support this handful of events throughout the year. This includes the customer day at our annual conference as well as several summits. - Measurement & Optimization - Define and track key performance indicators (KPIs) and ROI measures to demonstrate the program's business impact. - Analyze user group attendee and engagement metrics and event data to provide actionable insights and continuously optimize the program. - Prepare and present regular reports to senior leadership on program performance and strategic recommendations. - - Webinars - Provide logistical, day-of, and post-event support for a limited number of webinars including the Catalyst Release and Roadmap webinars. What You Will Bring to Coupa: - Bachelor’s Degree in Business, Marketing, Communications, or related discipline is required. - 8+ years of experience in user group program management or strategic program management within a high-growth B2B SaaS or B2B technology company. - Proven ability to lead a team and scale a program's impact through effective delegation and personnel management. - Demonstrated experience in a hands-on program management role, with the ability to lead a complex, multi-phase project from concept to completion. - Experience with the Bevy platform, including implementation and administration, is a plus. - Exceptional project management, prioritization, and attention to detail, with the ability to manage multiple initiatives simultaneously. - Proficiency in tools such as Salesforce, Marketo, Tableau, Goldcast, or other similar platforms. - A deeply customer-centric mindset with a passion for building inclusive and diverse communities. - Excellent communication and collaboration skills, with a proven ability to influence and align diverse stakeholders, including senior executives. - Strategic thinker with the ability to thrive in a fast-paced, ambiguous, and evolving environment. The estimated pay range for this role is $128,000 - $166,500 The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. #LI-Remote #LI-TC1 Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

• Partner with IT, Product Owners, Module Owners, and Process Owners to evolve the ETQ implementation roadmap. • Establish and maintain program governance structures, including steering routines, risk management practices, KPIs, and reporting mechanisms. • Lead global and site-level deployments, ensuring consistency in deployment methodology, templates, tools, and change management approaches. • Manage risks, dependencies, and issues across module releases and deployment waves. • Build and manage the long-term sustainability framework for ETQ, including adoption metrics, usability monitoring, performance KPIs, and user feedback loops. • Identify opportunities to improve end-user experience, refine workflows, and drive higher-quality data and process compliance. • Partner with stakeholders to improve initiatives post-implementation, including module enhancements, upgrades, and integration improvements.

• Provide project/program management support on clinical development project teams. • Develop, validate and maintain project schedules within the enterprise project system. • Apply PM tools and methodologies to facilitate alignment with key stakeholders and ensure communication across project teams. • Drive strategic team decision-making and delivery of team goals and objectives. • Champion and support process improvement initiatives and optimize efficiency, quality and performance. • Collaborate with teams to deliver on commitments to the organization and to patients. • Responsible for planning and executing projects in accordance with program development strategy. • Develop, track, and manage the progress of the global development project to defined milestones. • Coordinate regular team meeting schedules, draft agendas and provide meeting minutes, action items and progress reports according to project management best practices. • Work with team leadership and governance bodies to develop project plans and in translating detailed scientific information into high level strategic presentations. • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical path using appropriate tracking tools. • Identify and manage risks across the project; escalate whenever appropriate. • Develop and facilitate team planning sessions. • With team input, draft and manage project budgets and highlight budget changes where needed. • Provide internal project management support to core and sub teams, as necessary.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Manager is responsible for leading the successful launch of product releases and strategic initiatives, ensuring alignment with organizational priorities and delivery of high-quality outcomes. This role combines strategic planning, cross-functional leadership, governance, and operational execution to drive predictable, on-time, and within-budget delivery. The Program Manager partners closely with Product, Technology, and business stakeholders to translate roadmap initiatives into executable programs, manage cross-functional dependencies, mitigate risk, and provide transparent reporting to senior leadership. Responsibilities - Project Initiation & Planning - Partner with stakeholders to translate roadmap and strategic initiatives into defined programs with clear goals, scope, deliverables, and success metrics - Confirm commitments, assumptions, and constraints - Define governance structure, processes, reporting, and operating cadence - Obtain required approvals and manage program milestones - Monitor scope changes and ensure adherence to agreed plans - Influence and motivate cross-functional teams without direct authority - Program Governance & Communications - Serve as the primary program lead and day-to-day contact for senior stakeholders - Provide transparent reporting on schedule, scope, risks, and overall program health - Deliver weekly program updates and executive-level reporting - Maintain alignment between program execution and strategic objectives - Act as the primary escalation point for issues - Risk & Issue Management - Proactively identify and assess program risks - Develop mitigation strategies and escalate appropriately - Lead root cause analysis (RCA) for major issues - Implement corrective actions and strengthen processes to prevent recurrence - Continuous Improvement - Identify gaps and improvement opportunities in program delivery practices - Strengthen governance tools, templates, and reporting frameworks - Improve use of project management systems and technologies - Promote best practices across teams Qualifications - 5+ years of hands-on project or program management experience - Demonstrated success delivering complex, cross-functional initiatives - Experience in technology, product, or services environments preferred - PMP, PMI, or ACP certification considered an asset Skills & Capabilities - Leadership & Collaboration - Strong relationship builder with ability to gain trust across functions - Skilled at influencing without authority - Able to align diverse stakeholders around shared objectives - Execution Excellence - Highly organized and detail-oriented - Skilled at managing multiple initiatives simultaneously - Strong grasp of scheduling, dependency management, and milestone tracking - Communication - Clear and confident verbal and written communicator - Comfortable presenting to executive audiences - Proactive in follow-up and issue resolution Benefits - Competitive pay, annual bonuses, and top-performer recognition - Comprehensive health, family, and retirement benefits - Flexible work options, generous PTO, and wellness programs - Professional growth through learning platforms, mentorship, and leadership programs - Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council