Role Description We are seeking a technical, highly organized, and detail-oriented Genesys Engineer to join our team. As a Genesys Engineer, you will play a critical role in developing and maintaining Genesys solutions to support the operations of our contact center. This position involves the design, customization, integration, and ongoing management of Genesys Cloud CX for a contact center and related technologies to ensure efficient and effective customer service operations. What You’ll Do - Design, configure, and implement Genesys-based contact center solutions, considering the organization's specific requirements, such as call routing, IVR systems, chat, email, and more. - Integrate Genesys solutions with other systems and applications, such as Salesforce, workforce management tools, and third-party platforms to ensure a seamless customer experience. - Configure Genesys components, including routing strategies, voice applications, and agent desktop interfaces to meet business objectives and performance targets. - Monitor and maintain the Genesys environment, proactively identifying and resolving issues, optimizing performance, and ensuring high availability. - Create and maintain technical documentation, including system diagrams, configuration guides, and standard operating procedures. - Work closely with business stakeholders and contact center teams to understand their requirements and design customized Genesys solutions that address their needs. - Configure and customize Genesys to optimize its use in the contact center, including setting up workflows, automation rules, case management, knowledge base, and email templates. - Develop and maintain Genesys reports and dashboards to provide insights into contact center performance, customer interactions, and service KPIs. - Provide training and support to contact center agents and staff to ensure they are proficient in using Genesys tools and features. - Create and maintain comprehensive documentation related to Genesys configurations, customizations, and integrations. - Ensure that Genesys configurations and practices align with security and compliance standards, such as GDPR, HIPAA, or industry-specific regulations. - Ensure ongoing support and maintenance of Genesys solutions, addressing any post-implementation issues or enhancements. Qualifications - B.S in Information Systems, or related field or equivalent work experience - 5+ Years of Genesys engineer experience - Genesys certification (preferred) - Proven experience in Genesys implementation and customization, with a focus on contact center solutions. - Proficiency in understanding and discussing technical concepts related to Genesys, development, and integrations. - An understanding of business processes and the ability to align Genesys solutions with organizational goals and objectives. - Strong problem-solving skills to address technical and project-related challenges. - Excellent communication and interpersonal skills, as the role involves interactions with both technical and non-technical stakeholders. - Experience leading and motivating cross-functional teams to achieve project goals. - Experience working with Genesys consultants or vendors when necessary. - Team Oriented - Be able to handle a fast-paced environment Requirements - Complete a rigorous culture and competency testing process - Complete a Drug Test - Must be at least 21 years of age - A valid US Driver’s license - Have the ability to obtain a Public Trust Clearance Work Environment This is a remote opportunity where occasional travel could be required. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. Work Schedule This is a full-time position, but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects. Security Clearance Requirements - Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. - Must be a U.S Citizen or Permanent Resident - Residency requirement - 3 consecutive years in the last 5 years. Physical Demands - Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time.

Role Description Your Future as a BCBA Starts Here — And It’s Looking Bright. Join the largest female clinician-led ABA agency in the country and work with people who just get it. At Autism Learning Partners, we’re all about growing together, learning from each other, and actually making a difference! This is a remote role supporting cases in several areas within North Carolina. Travel to your NC regions at least once per quarter for in-person supervision is required. What We’re Offering - Base Salary: $82,000 - $90,000 based on experience, skills, and geography - Bonus: Attainable monthly bonus opportunity ($35,000+ in your first three years) - Initial Onboarding Support: 60+ hours of comprehensive training during the first 3-4 weeks of integration including topics such as clinical best practices, using Central Reach, goal writing, clinical problem solving, CPT codes, telehealth assessments. Our Clinical Development team also offers weekly office hours or 1:1 support, as needed. - Education and Mentorship: Monthly CEUs, annual in-house conference featuring leading researchers in the field, and opportunities to lead sponsored research initiatives Benefits - 23 days off annually between holidays including 1 floating holiday and 15 days of PTO that begins to accrue from Day 1 - Flexible Schedule: Opportunities to work from home that includes Mon-Fri flexibility in the early and late afternoons up until 6pm some nights, with some evenings until 8pm. No expectation of Saturday work unless you want to schedule make-up sessions. - Our Promise: We don't require contracts or non-compete agreements because we value flexibility and trust. Your employment with us is fully at-will, allowing you to grow with us on your own terms. - Generous health insurance package, 401(k) Retirement Program with employer match, and employer paid short-term disability - Access to CASP’s entire CEU library which includes over 75 CEU-approved courses (plus 10 CEUs annually via ALP events such as our IMPACT Conference and monthly live sessions) - Clear promotion framework from BCBA, Sr. BCBA, Assistant Clinical Director, Clinical Director, and Senior Clinical Director - For any new BCBA certificants – we offer the 8-hour supervision course as approved by the BACB - Unlimited referral bonuses - Reasonable expectation of billable hours - Opportunity to partner and/or serve with our internal DEI council - Study support for BCBA candidates and in-house RBT courses to help ensure your team is fully prepared - Support Center resources designed to address your administrative needs, including client intake, recruiting, payroll, HR, billing, credentialing/contracting, and scheduling What You’ll Be Doing - Lead by Example and Be a Pillar of Support: Inspire and guide Behavior Technicians through effective supervision and support, ensuring that they are implementing treatment plans with a high degree of reliability and fidelity. - Drive Positive Change: Conduct FBAs and develop innovative ABA programs that include continuously evaluating client needs, providing parent education, and problem solving, to help each client reach their potential. - Embrace Challenges with Grace: Stay calm and professional in challenging situations, adapt to change with flexibility, and continuously seek opportunities for growth. - Lead with Initiative and Openness: Proactively communicate, take initiative, and welcome learning to create a safe environment for collaboration and knowledge sharing. Qualifications - Certification as a Board Certified Behavior Analyst (BCBA) with the Behavior Analyst Certification Board (BACB) - Active LBA Certification in the state of North Carolina as issued by the Board of Registration of Allied Mental Health and Human Services Professions - This position is subject to a criminal background check, TB test, Pre-employment Physical Exam, and have or receive immunities to MMR/ VZV during our onboarding, which we will pay for Company Description At Autism Learning Partners, we understand that culture is the foundation of who we are as a company and how we serve our clients, families, and employees. We are one of the nation's leading full-service ABA providers specializing in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole child by collaborating with doctors, therapists, families, schools, and specialists. Our goal is to work together to achieve the best possible outcome and progress through our commitment to Diversity, Inclusion, and Equity, which includes forming a DEI council, monthly trainings for senior clinical staff, national trainings, a monthly DEI newsletter, continual updates to our email signatures, education on topics like generational trauma and trauma-informed care, and always striving to provide the best care and comfort for our clients, families, and employees.

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system‑level issues • Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows • Prioritize multiple cases at once, balancing urgency, impact, and customer expectations • Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams • Document findings, steps, and solutions concisely for customers and our internal knowledge base • Act as a liaison between Support and Product Development, escalating with complete and accurate context

Tech Service Specialist - Business Unit: Draeger, Inc., Job-ID: 1171 - - Location: Jacksonville - Function: Service - Work Location: Field Service - Employment Type: Permanent The Job Responsibilities We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius. You must live within 30 miles of Jacksonville, Florida. Draeger values their employees with a flexible workforce, competitive total rewards including a comprehensive benefits package, generous paid time off program and more.. If you want to be part of an exciting team with strong leadership support, come join our team! We are seeking an experienced technician who provides direct technical field service support for medical equipment at the customer site including installation, maintenance, repair and technical support. - The company provides a vehicle for this role with personal use allowed. - Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards. - Evaluate, diagnose and repair malfunctioning equipment in response to service calls. - Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication. - Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities. - Promote customer satisfaction through proactive, professional communication with the Customer. - Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities. - Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers. - Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc. - Provide information and feedback to Technical Support and Factory for problem identification and resolution. - Performs other duties as needed and assigned. Your Qualifications Education: - Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience. Qualifications - Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training - Minimum of 1 year of customer or field service experience required. Strong customer communication skills are necessary for daily customer interaction. - Previous field service experience preferred. - Previous computer networking experience preferred. - A newly hired individual may be classified as a Technical Service Specialist provided that they have a minimum of four years biomedical or field service experience with medical devices and meet the “Special Training or Competence” criteria below. - Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers. - Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution. - Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates. - Demonstrates aptitude for learning new technologies. - Must have a valid drivers’ license and acceptable driving record. - Must be able to travel within territory and willing to travel outside of territory when needed. - Possesses & maintains expert level support for all modalities for which training has been provided. - Demonstrates initiative and is results oriented. #LI-Remote Dräger Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: - Medical, dental, and vision insurance - Life, short- and long-term disability coverage - 401(k) with company match - Over 4 weeks of paid time off, plus holidays and parental leave - Flexible spending accounts and employee assistance program Select locations also offer free parking, an on-site gym, cafeteria, and game room. Talk to your Draeger recruiter to learn more! Who we are We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Draeger is an Equal Opportunity Employer. Interested? Please, apply directly through our career portal. We look forward to receiving your application.