The Providencia Group

Role Description A prospective candidate has demonstrated familiarity with SDLC with Agile concepts, OOP (UI, business logic, and SQL), and testing frameworks. The candidate will implement an enterprise system to support case management operations critical to the operational efficiency of multiple programs. A prospective candidate is responsible for implementing features, enhancements, and bug fixes for the system. Responsibilities include, but are not limited to: - Responsible for the design and development for customer facing applications that require high availability, concurrency, multi-tenancy, high scalability for a large global user base. - Work as full stack engineer on multiple layers of the product. - Manage changes to the system’s UI, dashboards, workflows, assets, and roles. - Contribute to the software design process by studying information needs; conferring with users; learning and incorporating new technology; making improvement suggestions. - Build new features using TDD (Test driven development) and Domain driven design in DevOps environment with continuous integration, regression, and deployment, while maintaining the existing system and codebase. - Ensure feature quality by extensive testing covering different aspects such as unit, integration, functional, performance and regression with a focus towards automation. - Protect company and customer data by keeping information confidential. - Understanding and implementation of security and data protection. - Highly experienced with back-end programming languages (ex: C#, JavaScript, SQL, React, Angular, etc.). - Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and Excel. - Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary. Qualifications - 5+ years' experience in software development (ex: C#, SQL, PowerShell). - 3+ years' experience with web development (ex: ASP.NET, Bootstrap, Angular, HTML, JavaScript, jQuery & CSS). - Experience with relational and non-relational databases, data modeling and SQL optimization. - Should have good knowledge of Agile/Scrum, continuous integration, and deployment. - Knowledge of code versioning tools (GIT, SVN etc.). - Object-oriented design and programming experience (ex: SOLID principles). - General IT (Information Technology) troubleshooting skills and regression testing techniques. - Experience with software design patterns and principles. - Must possess strong computer skills in MS Office, including Excel, Word, Teams. - Ability to type 45 wpm. Requirements - This is a remote opportunity where occasional travel could be required. - Since this is a remote role, you must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. - This is a full-time position, but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects. - Complete a rigorous culture and competency testing process. - Complete a Drug Test. - Must be at least 21 years of age. - A valid US Driver’s license. - Have the ability to obtain a Public Trust Clearance. Physical Demands - Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time.

Role Description We are seeking a Power BI Engineer with experience in Microsoft Dataverse and other platforms to join our team. The ideal candidate will be creating insightful reports, performing comprehensive data analysis, and leveraging Dataverse and other platforms to streamline and enhance our data management processes. The role requires a detail-oriented individual with strong analytical skills, proficiency in Power BI, Tableau, etc. and an understanding of Dataverse integration and functionalities. - Data Visualization, Power BI and Microsoft Dataverse - Lead the design, development, and maintenance of complex Power BI reports and dashboards that provide actionable insights to various stakeholders. - Architect scalable data models and optimized queries for large datasets, including data from Microsoft Dataverse. - Collaborate with cross-functional team to integrate Power BI with other business systems. - Create and optimize data models in Power BI, including the design of data relationships, calculated columns, and measures to support effective data analysis. - Ensure data governance, security, and compliance within Power BI and Microsoft Dataverse limitations. - Leverage and implement new data visualizations through alternative technologies & techniques. - Data Engineering - Create reliable and transparent data pipelines to power analytics. - Maintain and optimize data source connections, leveraging the data flow and/or data gateways. - Utilize SQL, Python, or R programming to extract and manipulate data from relational databases. - Employ R or Python to extract information from APIs and integrate it into the data ecosystem. - Collaborate closely to promote data consistency and integrity. - Business Intelligence - Assist with triage of data requests and fulfill requests in a timely manner with minimal guidance once fully onboarded. - Assist with the refinement of key performance indicators and support the implementation of consistent data definitions. - Ensure business intelligence products reflect TPG brand identity and provide rich insights. - Develop ad hoc and ongoing reports and dashboards using Power BI, Python, R, or other tools as appropriate, demonstrating a high level of autonomy and advanced statistical skills. - Provide peer review and guidance to other analytics staff, fostering a collaborative knowledge-sharing environment. - Continuous Quality Improvement - Work closely with business analysts, data engineers, and other stakeholders to understand reporting requirements and ensure that reporting solutions meet business needs. - Provide training and support to end-users on Power BI tools and functionalities. Troubleshoot and resolve issues related to report generation and data accuracy. - Document report development processes, data models, and best practices to ensure consistency and facilitate knowledge sharing within the team. Qualifications - Bachelor’s degree in Computer Science, Data Science, Mathematics, Information Systems, Business Analytics, or a related field. - 5+ years experience working Power BI, including expertise in DAX, Power Query, and custom visuals. - Excellent knowledge of data cleaning and validation principals and techniques. - Experience developing data collection and reporting systems. - Data software and statistical programming experience, including: expertise in Power BI Desktop, Power BI Service, R, Python, DAX, and Power Query. - Experience in Microsoft Dataverse, including data integration, data management, and configuration. - Experience with other data visualization tools (e.g., Power BI, Tableau) is a plus. - Knowledge of SQL and experience with other databases or data warehouses. - Understanding of data modeling concepts and best practices. - Experience with DAX (Data Analysis Expressions) and Power Query M language. - Excellent analytical and problem-solving skills with a keen attention to detail. - Strong verbal and written communication skills, with the ability to convey complex data concepts to non-technical stakeholders. - Ability to work collaboratively within a team environment and manage multiple priorities effectively. - Be able to handle a fast-paced environment. - Must possess strong computer skills in MS Office, including Excel, Word, & Teams. - Ability to type 45 wpm. Requirements - Complete a rigorous culture and competency testing process. - Complete a Drug Test. - Must be at least 21 years of age. - A valid US Driver’s license. - Have the ability to obtain a Public Trust Clearance. Physical Demands - Must be able to lift and carry IT equipment weighing 50 pounds. - Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time.

Role Description We are seeking a technical, highly organized, and detail-oriented Microsoft Power Platform Engineer to join our team. As a Power Platform Engineer, you will be responsible for designing, developing, implementing, and maintaining solutions using Microsoft Power Platform. This role requires a deep understanding of Power Apps, Power Automate, Power BI, and Power Virtual Agents to create efficient and effective business solutions. The Power Platform Engineer will collaborate with business analysts, stakeholders, and other IT professionals to deliver scalable and innovative solutions that address the organization's needs. You will be responsible for designing, implementing, and maintaining the Power Platform solutions that enhance and optimize contact center operations. This role requires a deep understanding of Microsoft’s Dataverse solutions as well as proficiency in customizing and integrating Power Platform solutions to meet the specific needs of the company. - Be the lead for the CCoE (Cloud Center of Excellence) - Collaborate with business stakeholders to understand requirements and design Power Platform solutions that meet business objectives. - Develop technical specifications and documentation for Power Platform solutions. - Build and customize applications using Power Apps, ensuring high-quality and maintainable code. - Implement automation workflows using Power Automate to streamline business processes. - Design and create visually appealing and insightful reports and dashboards in Power BI. - Integrate Power Platform solutions with existing systems and data sources. - Work closely with other IT teams to ensure seamless integration with enterprise architecture. - Implement and enforce security best practices for Power Platform solutions. - Establish governance policies to ensure compliance and maintain data integrity. - Provide training and support to end-users and other IT staff on Power Platform capabilities and best practices. - Troubleshoot and resolve issues related to Power Platform solutions. - Stay updated on the latest Power Platform features and updates. - Identify opportunities for improvement and optimization of existing Power Platform solutions. Qualifications - B.S in Information Systems, or related field or equivalent work experience - Power Apps Certification, minimum: Exam PL-900: Microsoft Power Platform Fundamentals - 3-5+ Years of developing Power platform experience - Power Apps, Power BI, Power Automate and Dataverse experience - Tier 4 Clearance - Strong problem-solving skills to address technical and project-related challenges. - Excellent communication and interpersonal skills, as the role involves interactions with both technical and non-technical stakeholders. - Experience leading and motivating cross-functional teams to achieve project goals. - Team Oriented - Be able to handle a fast-paced environment Requirements - Complete a rigorous culture and competency testing process - Complete a Drug Test - Must be at least 21 years of age - A valid US Driver’s license - Have the ability to obtain a Public Trust Clearance Tier 4 Work Environment This is a remote opportunity where occasional travel could be required. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. Work Schedule This is a full-time position, but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects. Security Clearance Requirements - Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. - Must be a U.S Citizen - Residency requirement - 3 cumulative years in the last 5 years. Physical Demands - Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time.

Role Description We are seeking a Data Analyst with experience in Microsoft Dataverse and other platforms to join our team. The ideal candidate will be creating insightful reports, performing comprehensive data analysis, and leveraging Dataverse and other platforms to streamline and enhance our data management processes. What You’ll Do - Data Visualization, Power BI and Microsoft Dataverse - Lead the design, development, and maintenance of complex Power BI reports and dashboards that provide actionable insights to various stakeholders. - Architect scalable data models and optimized queries for large datasets, including data from Microsoft Dataverse. - Collaborate with cross-functional team to integrate Power BI with other business systems. - Create and optimize data models in Power BI, including the design of data relationships, calculated columns, and measures to support effective data analysis. - Ensure data governance, security, and compliance within Power BI and Microsoft Dataverse limitations. - Leverage and implement new data visualizations through alternative technologies & techniques. - Data Engineering - Create reliable and transparent data pipelines to power analytics. - Maintain and optimize data source connections, leveraging the data flow and/or data gateways. - Utilize SQL, Python, or R programming to extract and manipulate data from relational databases. - Employ R or Python to extract information from APIs and integrate it into the data ecosystem. - Collaborate closely to promote data consistency and integrity. - Business Intelligence - Assist with triage of data requests and fulfill requests in a timely manner with minimal guidance once fully onboarded. - Assist with the refinement of key performance indicators and support the implementation of consistent data definitions. - Ensure business intelligence products reflect TPG brand identity and provide rich insights. - Develop ad hoc and ongoing reports and dashboards using Power BI, Python, R, or other tools as appropriate, demonstrating a high level of autonomy and advanced statistical skills. - Provide peer review and guidance to other analytics staff, fostering a collaborative knowledge-sharing environment. - Continuous Quality Improvement - Work closely with business analysts, data engineers, and other stakeholders to understand reporting requirements and ensure that reporting solutions meet business needs. - Provide training and support to end-users on Power BI tools and functionalities. Troubleshoot and resolve issues related to report generation and data accuracy. - Document report development processes, data models, and best practices to ensure consistency and facilitate knowledge sharing within the team. Qualifications - Bachelor’s degree in Computer Science, Data Science, Mathematics, Information Systems, Business Analytics, or a related field. - 5+ years experience working Power BI, including expertise in DAX, Power Query, and custom visuals. - Excellent knowledge of data cleaning and validation principles and techniques. - Experience developing data collection and reporting systems. - Data software and statistical programming experience, including: expertise in Power BI Desktop, Power BI Service, R, Python, DAX, and Power Query. - Experience in Microsoft Dataverse, including data integration, data management, and configuration. - Experience with other data visualization tools (e.g., Power BI, Tableau) is a plus. - Knowledge of SQL and experience with other databases or data warehouses. - Understanding of data modeling concepts and best practices. - Experience with DAX (Data Analysis Expressions) and Power Query M language. - Excellent analytical and problem-solving skills with a keen attention to detail. - Strong verbal and written communication skills, with the ability to convey complex data concepts to non-technical stakeholders. - Ability to work collaboratively within a team environment and manage multiple priorities effectively. - Be able to handle a fast-paced environment. - Must possess strong computer skills in MS Office, including Excel, Word, & Teams. - Ability to type 45 wpm. Requirements - This is a remote opportunity where occasional travel could be required. - Must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. - This is a full-time position, but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects. - Complete a rigorous culture and competency testing process. - Complete a Drug Test. - Must be at least 21 years of age. - A valid US Driver’s license. - Have the ability to obtain a Public Trust Clearance. Security Clearance Requirements - Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. - Must be a U.S Citizen. - Residency requirement - 3 cumulative years in the last 5 years. Physical Demands - Must be able to lift and carry IT equipment weighing 50 pounds. - Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time.

Role Description The Data Engineer plays a critical role in managing and processing data to support our organization's analytical and operational needs. This position involves working with data pipelines, databases, and architectures to ensure data quality and accessibility. - Analyze raw data from various sources. - Develop and maintain datasets, schemas and models. - Improve data quality and efficiency. - Document data flows and mappings. - Collaborate with data analysts, scientists and other stakeholders. - Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary. - Develop internal/external reports for information that is coming from ORR. - Assist with buildout of data dictionary through SharePoint. - Analyze data sets to ensure alignment to the overall organizational focus. - Advise on updated reporting to capture data through mapping and format it into a usable format which can be easily interpreted by other departments. - Bring innovation and creativity to legacy technologies and programs to drive/shift changes. - Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and Excel. Qualifications - Bachelor’s degree in computer science, engineering, or related field. - Preferred programming languages include SQL, Python, R, Tableau, and PowerBI. - Preferred platforms include Microsoft Power Platform, Dataverse (CDS), and Power Automate. - Experience in data engineering, development or analysis. - Knowledge of data structures, algorithms and programming languages. - Proficiency in database systems, tools and frameworks. - Data visualization, communication and presentation skills. - Must possess strong computer skills in MS Office, including Excel, Word, PowerPoint, Outlook, and Teams. - Ability to type 55 wpm. Requirements - Complete a rigorous culture and competency testing process. - Complete a Drug Test. - Must be at least 21 years of age. - A valid U.S. Driver’s license. - Have the ability to obtain a Public Trust Clearance. - Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. - Internal background check to the satisfaction of contract requirements. - Child Abuse/Neglect Report (CAN) or child protective services check with no adverse findings. - Must be a U.S. Citizen. - U.S. Residency requirement - 3 cumulative years in the last 5 years. Physical Demands - Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time.

TITLE: DATA VISUALIZATION EVALUATOR LOCATION: Nationwide/Remote TRAVEL: Remote with minimal travel up to 5% About Us The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions.  This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results. About The Team We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action. What you’ll be part of – TPG Culture At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results.  We reach across disciplines and borders to serve our global organization.  We provide a roadmap for focusing on people, our work, and continuous improvement.  We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth.  We are the backbone of TPG.  About the Role The Data Visualization Evaluator is responsible for creating reports and analyzing data in support of TPG’s Case Management Operations What You’ll Do The position is driven by a desire to understand and make a meaningful impact on humanitarian-oriented service opportunities. This position is keenly aware of the role that data can play in delivering insight and change within an organization. The Data Visualization Evaluator possesses an analytical mind, interminable curiosity, and creative spirit. The role is responsible for creating routine and ad hoc data reports, is experienced with data cleaning, data manipulation, and data visualization methods. The role is primarily responsible for creating routine and ad hoc data reports using Tableau. and will also assist with data cleaning, data manipulation, and data coding and descriptive analysis in either SPSS or R. The position will work across teams, including case managers, quality assurance specialists, application development teams, and TPG leadership. The ideal candidate will possess a customer service mentality/sense of urgency and commitment to data quality and reporting accuracy. We value team members who think “outside the box” and encourage creativity. Responsibilities include, but are not limited to: - Develop reports in Tableau to internal customers and external clients. - Clean, manipulate, and run descriptive analysis using SPSS and/or R. - Collaborates closely with Operations, Corporate, and client teams to identify and anticipate data and reporting needs. Ensures appropriate data collection and reporting capability to meet expected needs. - Lead the development and maintenance of reporting documentation, training materials, and resources to ensure data integrity and data comprehension. - Serve as a resource for Lead Unification Managers and Unification Specialists to assist in understanding of performance metrics and use of reports. - Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary. Minimum Qualifications & Skills - Master’s Degree in Social Sciences, Health Sciences, Public Health, similar programs is highly preferred or can be replaced by Bachelors degree and equivalent employment experience - Data software experience, including: o 2+ years of experience working with Tableau (preferred) or PowerBI o Experience creating visualization within Tableau is preferred o 2+ years of experience working with SPSS (preferred) or R software to examine, clean, and analyze data. Syntax development preferred o 2+ years of experience using Microsoft Excel using advanced formulas to examine, clean, and analyze data - Strong writing skills - Strong computer skills in MS Office, including Excel, Word, TEAMS - Ability to type 45 wpm - All duties are performed via a government approved computer system Work Environment This is a remote opportunity where occasional travel could be required. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. Work Schedule This is a full-time position but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects. Condition of employment:  - Complete a rigorous culture and competency testing process  - Complete a Drug Test - Must be at least 21 years of age - A valid US Driver’s license - Have the ability to obtain a Public Trust Clearance Security Clearance Requirements: - Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. - Must be a U.S Citizen or Permanent Resident - Residency requirement - 3 consecutive years in the last 5 years. Physical Demands - Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time. For more information about the company please visit our website at https://www.theprovidenciagroup.com Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com

Role Description We are seeking a technical, highly organized, and detail-oriented Genesys Engineer to join our team. As a Genesys Engineer, you will play a critical role in developing and maintaining Genesys solutions to support the operations of our contact center. This position involves the design, customization, integration, and ongoing management of Genesys Cloud CX for a contact center and related technologies to ensure efficient and effective customer service operations. What You’ll Do - Design, configure, and implement Genesys-based contact center solutions, considering the organization's specific requirements, such as call routing, IVR systems, chat, email, and more. - Integrate Genesys solutions with other systems and applications, such as Salesforce, workforce management tools, and third-party platforms to ensure a seamless customer experience. - Configure Genesys components, including routing strategies, voice applications, and agent desktop interfaces to meet business objectives and performance targets. - Monitor and maintain the Genesys environment, proactively identifying and resolving issues, optimizing performance, and ensuring high availability. - Create and maintain technical documentation, including system diagrams, configuration guides, and standard operating procedures. - Work closely with business stakeholders and contact center teams to understand their requirements and design customized Genesys solutions that address their needs. - Configure and customize Genesys to optimize its use in the contact center, including setting up workflows, automation rules, case management, knowledge base, and email templates. - Develop and maintain Genesys reports and dashboards to provide insights into contact center performance, customer interactions, and service KPIs. - Provide training and support to contact center agents and staff to ensure they are proficient in using Genesys tools and features. - Create and maintain comprehensive documentation related to Genesys configurations, customizations, and integrations. - Ensure that Genesys configurations and practices align with security and compliance standards, such as GDPR, HIPAA, or industry-specific regulations. - Ensure ongoing support and maintenance of Genesys solutions, addressing any post-implementation issues or enhancements. Qualifications - B.S in Information Systems, or related field or equivalent work experience - 5+ Years of Genesys engineer experience - Genesys certification (preferred) - Proven experience in Genesys implementation and customization, with a focus on contact center solutions. - Proficiency in understanding and discussing technical concepts related to Genesys, development, and integrations. - An understanding of business processes and the ability to align Genesys solutions with organizational goals and objectives. - Strong problem-solving skills to address technical and project-related challenges. - Excellent communication and interpersonal skills, as the role involves interactions with both technical and non-technical stakeholders. - Experience leading and motivating cross-functional teams to achieve project goals. - Experience working with Genesys consultants or vendors when necessary. - Team Oriented - Be able to handle a fast-paced environment Requirements - Complete a rigorous culture and competency testing process - Complete a Drug Test - Must be at least 21 years of age - A valid US Driver’s license - Have the ability to obtain a Public Trust Clearance Work Environment This is a remote opportunity where occasional travel could be required. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions. Work Schedule This is a full-time position, but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects. Security Clearance Requirements - Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. - Must be a U.S Citizen or Permanent Resident - Residency requirement - 3 consecutive years in the last 5 years. Physical Demands - Must have mobility to attend meetings with other managers and employees. - Climbing/Stooping/Kneeling: 10% of the time. - Lifting/Pulling/Pushing: 10% of the time. - Must be able to write, type and use a telephone system 100% of the time. - Sitting: Sitting for prolonged and extended periods of time.