About Us At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers. Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive. If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together. About the Role The VP of DevOps owns the reliability, security, and operational excellence of four SaaS product stacks: three legacy systems requiring active maintenance and stabilization, plus a modern fourth platform (Manifest) currently under active development. The role balances keeping legacy systems safe and performant with shaping the infrastructure and automation strategy for the next-generation platform. This position requires deep experience in site reliability engineering, infrastructure-as-code, multi-stack operations, and applied AI tooling. The ideal candidate treats observability as a discipline (not a dashboard) and understands how to extract real value from AI-assisted workflows without deferring judgment to them. This is a remote role, restricted to candidates based in the US and Canada preferably those based in West Coast/ Mountain time. This role reports to the Chief Technology Officer with a team size of 5–15 Infrastructure, SRE, and Platform Engineers. What you will do - Legacy Stack Stability: Own the uptime, performance, and security posture of three legacy production stacks. Ensure they remain stable, patched, and operationally sound while the organization invests in the new platform. - Platform Infrastructure: Partner with engineering to build and optimize the infrastructure layer for Manifest (the fourth stack), including CI/CD, ephemeral environments, deployment pipelines, and cost management. - Security and Compliance: Lead security practices across all four stacks, including vulnerability management, access controls, secrets management, incident response, and audit readiness (SOC2, GDPR, PCI as applicable). - Observability and Incident Management: Own the observability strategy across Datadog, Sentry, and related tooling. Ensure bugs, alerts, and operational issues surface through well-defined processes and reach the right teams with appropriate urgency. - SRE and On-Call Culture: Establish and maintain SRE practices including SLOs/SLIs, error budgets, runbooks, post-incident reviews, and on-call rotations that scale with the team. - AI-Augmented Operations: Drive adoption of AI tooling (particularly Claude Code) for infrastructure automation, ephemeral stack provisioning, and operational workflows. Critically evaluate AI output rather than following it blindly; understand the tool's limitations and where human judgment is non-negotiable. - Ephemeral Environment Automation: Architect and deliver self-service ephemeral environments for development and QA, reducing cycle times and environment contention across teams. - Cross-Functional Partnership: Collaborate with Product, Engineering, and Security to align infrastructure investments with business priorities and delivery timelines. - Team Leadership: Recruit, mentor, and develop a high-performing infrastructure and SRE team. Foster a culture of ownership, automation-first thinking, and continuous improvement. - Multi-Cloud Operations: Manage infrastructure across AWS (primary) and additional cloud providers as needed, optimizing for reliability, cost, and operational simplicity. Scope Boundaries - Owns: Infrastructure, CI/CD, deployment pipelines, observability, security posture, SRE practices, ephemeral environments, and platform operations across all four stacks. - Does not own: Database application performance tuning and query optimization (owned by Engineering), though collaboration on capacity planning and infrastructure-level database concerns is expected. What we are looking for - 10+ years in DevOps, SRE, or infrastructure engineering, including 5+ in a senior leadership role. - Proven experience operating and stabilizing legacy production systems while simultaneously building modern infrastructure. - Strong track record with infrastructure-as-code (Pulumi, Terraform, or CloudFormation) in production environments. - Deep expertise in observability platforms (Datadog, Sentry, Grafana, or equivalent) and building actionable alerting and triage workflows. - Experience building and managing CI/CD pipelines, ephemeral environments, and deployment automation at scale. - Demonstrated security leadership: vulnerability management, incident response, compliance frameworks. - Hands-on experience with AI-assisted development tools (Claude Code, GitHub Copilot, or similar), with a clear understanding of when to trust and when to override AI-generated output. - Experience managing distributed, asynchronous teams across multiple time zones. - Strong AWS expertise; multi-cloud experience is a plus. Nice-to-Have Skills - Experience in booking, travel, hospitality, or marketplace software domains. - Familiarity with Pulumi specifically (TypeScript-based IaC). - Experience with PostgreSQL operations at scale (Aurora, RDS). - Knowledge of NIST, PCI, CCPA, or SOC2 compliance frameworks. - History of managing 3+ concurrent production stacks with different technology generations. - Experience building platform engineering teams or internal developer platforms. - Prior work automating ephemeral or preview environments using containers or serverless patterns. When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment. Here’s what you can expect: - High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways. - Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers. - One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough. - Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver. - Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes. You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way. We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As an Area Vice President of Enterprise Sales, you will lead the growth of the enterprise segment, shaping and scaling a world-class sales organization by codifying strategy, optimizing execution, and driving long-term business impact. You will lead and grow a team of Sales leaders, driving revenue growth, team development, and overall success for the Enterprise segment at Gong. *Must be in a 2nd-line sales leadership role today. RESPONSIBILITIES - Own and drive strategies to improve sales processes, team efficiency, and productivity. - Lead, hire, and develop Directors, Sales Managers, and Account Executives across regions. - Consistently meet or exceed team revenue and ARR targets. - Support teams through complex sales cycles by understanding customer needs and aligning them with product value. - Define and refine a scalable, repeatable sales process in partnership with sales leadership. - Clear obstacles and provide support to help teams succeed. - Monitor pipeline health and forecast performance accurately. - Collaborate with Marketing, Product, and Customer Success to align on growth initiatives. - Use data to identify areas for improvement and guide decision-making. QUALIFICATIONS - 10+ years of experience in software sales, with at least 3+ years in a 2nd-line leadership role. - Track record of leading high-performing, distributed teams in fast-growth SaaS companies. - Proven success in exceeding revenue targets as both a leader and individual contributor. - Strong experience in recruiting, training, and developing sales teams from the ground up. - Excellent communication skills with the ability to influence at all levels, including VP and C-suite. - Deep understanding of sales leadership challenges and how to position value in a B2B environment. - Comfortable using CRM and sales tools for forecasting and performance management. PERKS & BENEFITS - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment. The annual OTE for this position is $370,000 - $460,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Department: Strategy Senior Director/VP, Strategy (DTC/HCP) Position Overview We are looking for a Sr. Director/VP, Pharmaceutical Media Strategy to join our small, dynamic media agency that focuses on pharmaceutical advertising. Reporting to the Head of Strategy, this role will lead and manage integrated media strategy and analytics for both DTC/Patient and HCP audiences. The position elevates performance reporting, insights, and optimization from day-to-day execution to enterprise-level strategic decision-making. Our support services include media and launch strategies, ongoing optimization, scenario planning, message mapping, and sequencing, along with consultative client support. The ideal candidate collaborates with teams in strategy, analytics, planning, client services, data science and technology, as well as media activation. They help set overall strategic goals, ensure compliance with regulations, and promote data-driven decision-making among both clients and internal teams. Key Responsibilities Performance Reporting & Strategic Insights - Deliver strategic oversight of media performance reporting across multiple pharmaceutical accounts, upholding consistency, analytical rigor, and executive-level transparency. - Lead teams in the analysis of marketing and media performance data to uncover trends, generate insights, and identify optimization opportunities that guide brand, channel, and investment strategies. - Distill complex datasets into clear and actionable narratives for senior stakeholders and clients, providing focused recommendations rather than solely presenting reports. - Provide comprehensive support including media and launch strategy, optimization, scenario planning, message mapping and sequencing, consultative client engagement, VVS strategy, and other related services. - Demonstrate expertise in utilizing third-party health and media data providers to assess media impact effectively. - Promote thorough documentation, facilitate knowledge sharing, and advocate best practices across analytics, performance optimization, and strategic media measurement disciplines. Client, Team & Cross Functional Leadership - Collaborate with innovation and data science teams on advanced modeling and predictive analytics initiatives, translating results into actionable strategies for media planning. - Serve as the senior strategic lead and client advisor, owning strategic relationships and influencing decision-making at higher levels of client organizations. Qualifications & Skills Required Education & Experience - Bachelor’s degree in a related field (e.g., Data Science, Statistics, Marketing Analytics, Applied Mathematics, Marketing, or Business). - 15+ years of experience in media strategy, analytics, or related roles, with 5+ years in pharmaceutical media advertising across digital and traditional channels, or strategic consulting. - Demonstrated progression from hands-on analytics and reporting into strategic leadership and client ownership. - Extensive experience presenting strategic recommendations to senior client stakeholders and internal leadership. Strategic Skills - Skilled in data visualization and simplifying complex concepts through storytelling. - Experience in developing investment scenarios and employing consultative selling strategies to foster organic growth. - Experience working with healthcare and media data providers - Strong understanding of AI/automation concepts as applied to media analytics and reporting. Core Competencies - Strategic Leadership: Ability to set direction, not just execute tasks. - Analytical Rigor: Ensures data integrity, methodological soundness, and insight quality. - Pharmaceutical Expertise: Experience with various therapeutic categories, both HCP and DTC audiences, and brands ranging from ultra-rare to mid-sized pharmaceutical companies, addressing their diverse needs. - People Development: Team player, leader and desire to be part of a high performing team. Why Join Us? At Underscore Marketing, we value our team and invest in their success. We offer competitive compensation and benefits, including health coverage, retirement plans, paid time off, and professional growth opportunities. Our goal is to ensure you feel supported both personally and professionally while contributing to meaningful work in a dynamic, collaborative environment. Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results. Our team comprises media, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape. If you're passionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share. Equal Employment Opportunity Statement Underscore is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.

• Define the global vision, policies, and roadmap for Product Integrity & Quality across categories. • Build and lead a high-performing global team of quality, compliance, and technical design experts. • Serve as the primary voice of quality to executive leadership and cross-functional partners. • Oversee global supplier onboarding, audits, compliance programs, and continuous improvement plans. • Implement inspection frameworks, product testing protocols, and risk mitigation strategies across 200+ suppliers. • Design scalable processes to monitor defect rates, inspection outcomes, customer complaints, and returns. • Drive adoption of PLM, ERP, or quality management systems to enhance transparency and accountability. • Partner with Merchandising, and Sourcing to embed quality by design. • Lead investigations and corrective actions on quality incidents, recalls, or high return products. • Ensure full compliance with relevant safety, labeling, and product standards (CPSIA, Prop 65, REACH, ASTM, etc.). • Champion ethical sourcing, sustainability, and social compliance initiatives.