• Strategic Excellence and Best Practices: Strategists are responsible for creating custom strategies and implementing best practices for their clients • Strategists will work closely with their Associate Director (AsD) when roadblocks arise that impact their strategy and goal attainment • Strategists display a strong ability to craft creative briefs and compelling content campaigns with a focus on ideation based on competitor and audience insights • Best practices should be used to inform our strategies to ensure our clients are in the best position to exceed their goals • Goal Setting: Strategists are responsible for using available data to set goals for clients during their engagement period • Data sources include Google Analytics, CRM data, SEMRush reporting, and Ahrefs reporting • All Goals must be approved by the Associate Director (AsD) before the Strategist can present it to their client alongside their Associate Director (AsD) • Project Management: Strategists are responsible for ensuring that their planned strategy is executed • Use of the project management tool Asana is required • This includes delegating tasks to other team members, such as Specialists, as well as our clients and then ensuring that these tasks are completed in a timely manner • In pods where Project Managers are present, Strategists will ensure they partner with Project Managers to ensure all tasks are created, assigned and due dates are met and communicated to the client • Strategists will work closely with content writers and designers to complete content campaigns for clients on time while also being responsible for ensuring that the quality is up to client standards • Internal and External Communication: Strategists are the main interface between our clients and our team • Reporting: Strategists are expected to regularly report to clients the progress and impact of their strategy.

Role Description Central Research is actively seeking a Training and Content Development Specialist to support our Federal Government contract. The Training and Content Development Specialist supports the Federal Perkins Loan Servicing contract by designing, delivering, and maintaining high-quality training programs and instructional materials that ensure accurate, compliant, and consistent servicing operations. This role is responsible for developing clear, FSA-aligned content including training guides, SOPs, job aids, and reference materials and facilitating effective training for new and existing staff in a regulated, compliance-driven environment. The specialist collaborates with training leadership, subject matter experts, operations, and quality assurance teams to incorporate federal regulatory updates, system changes, and procedural enhancements into training content and delivery. By evaluating training effectiveness, identifying performance or compliance gaps, and continuously improving instructional programs, the Training and Content Development Specialist plays a critical role in supporting operational excellence, audit readiness, and superior service outcomes. Qualifications - US Citizenship required per the contract. - 3 years of experience in content development, instructional design, technical writing, or training facilitation. - Experience developing instructional materials such as training guides, SOPs, job aids, user manuals, or compliance documentation. - Experience working in a regulated or compliance-driven environment with adherence to documented procedures and quality standards. - Experience delivering training in a virtual or classroom-based setting to diverse audiences. - Ability to obtain and maintain a Federal Public Trust (6c) security clearance. Requirements - Not in default on federal student loans. - Demonstrated financial responsibility. - No felony convictions within the past 7 years. - Misdemeanor convictions within the past 7 years may impact eligibility. - No non-medical collections totaling $7,500 or more. Preferred Requirements - Bachelor’s degree in Instructional Design, Education, Adult Learning, or a closely related discipline. - 3+ years of experience supporting federally regulated programs, financial services, or student loan servicing environments. - Direct experience with Federal Student Aid (FSA) programs, including Perkins Loan Servicing or similar federal loan portfolios. - Experience partnering with Quality Assurance, Operations, and Subject Matter Experts to address training gaps and compliance risks. - Experience evaluating training effectiveness using QA results, performance metrics, surveys, or assessments. - Familiarity with audit readiness, compliance documentation, and federal reporting requirements. - Prior experience supporting government contracts or federal servicing environments. Minimum Requirements (Knowledge, Skills & Abilities) - Knowledge and understanding of the Telephone Consumer Protection Act and Consumer Financial Protection Bureau, its related regulations and the state laws and regulations. - Strong understanding of FSA-governed loan servicing regulations and federally mandated requirements. - Excellent writing, editing, and proofreading skills with the ability to simplify complex regulatory information. - Ability to read, write, and speak fluent English. - Strong facilitation, presentation, and interpersonal skills for a virtual classroom setting. - Advanced proficiency in PowerPoint and strong intermediate skills in Word and Excel. - Ability to manage group dynamics, adapt to diverse learning styles, and provide effective coaching. - Exceptional organization, attention to detail, and accuracy in both training and content development. - Detailed oriented and ability to multi-task. - Demonstrated ability to communicate effectively within all levels of the organization. - Ability to adjust quickly to changing business needs. Other Information NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company. We are currently unable to consider applicants residing in California, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding. Equal Opportunity Employer, including veterans and individuals with disabilities. Know Your Rights Poster can be found here .

Role Description Responsible for supporting and enabling Absorb’s Amplify content portfolio, with a focus on increasing content engagement, supporting renewals, and driving content attachment for new and existing clients. Working cross‑functionally with Sales, Customer Success, Product, Solutions Engineering, and Implementation teams, this role translates client needs, market insights, and partner capabilities into strategic content recommendations and effective product positioning. This position plays a key product and sales enablement function by equipping internal teams to confidently position and sell Amplify content solutions. What you'll do: - Serve as the primary subject matter expert for Amplify and partner content offerings, confidently addressing challenging customer questions in live sales calls, demos, and renewal discussions alongside Account Executives, Account Managers, & Solutions Engineers. - Act as a learning consultant by understanding client business context and employee lifecycle needs (onboarding, compliance, upskilling, leadership) and recommending strategic learning paths using Amplify content. - Provide tailored content recommendations based on client goals, industry requirements, and partner capabilities, supporting both new business and renewals. - Collaborate with internal stakeholders (Sales, Customer Success, Solutions Engineering, Implementation) to review client profiles, recommend the right content library, curate courses, and support successful rollout and adoption. - Participate in customer-facing webinars, trainings, presentations, and Q&A sessions to demonstrate value and best practices within the LMS. - Review new business and renewal pipelines within Salesforce to identify opportunities, support the qualification process, and evaluate sales effectiveness to improve close rate on content deals. - Enable internal stakeholders by delivering clear and actionable training, ensuring consistent messaging and confident positioning of content products. - Actively understand content partner roadmaps, market landscape, competitive positioning, and emerging industry trends to strengthen recommendations and strategy. - Perform additional ad hoc duties as required to support the sales, ongoing management, and successful delivery of content within the Absorb ecosystem. Qualifications - Bachelor’s degree or equivalent experience in business, product marketing, or technology related field. - 5+ years’ experience in product enablement, content management, or sales enablement, ideally in SaaS or technology. - Strong presentation, communication, and facilitation skills for customer-facing engagements. - Proven ability to collaborate across teams and support sales efforts. - Experience with CRM tools (e.g., Salesforce) and evaluating content solutions. - Excellent organizational, analytical, and prioritization skills. Benefits - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Company Description Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

• Build and Operate Digital Customer Success Programs • Execute a prioritized backlog of digital initiatives tied to customer health, adoption, risk prevention, sentiment, and support deflection. • Own end-to-end program execution including audience definition, content creation, configuration, QA, launch, measurement, and iteration. • Maintain a consistent operating rhythm with releases, documentation, and stakeholder updates. • Create and maintain PX segments, engagements (guides, banners, modals), and surveys (including NPS). • Implement governance across naming standards, targeting rules, suppression logic, and version control. • Partner with Product and Support to strengthen PX tracking, analytics, and closed-loop workflows. • Embrace and evolve with emerging digital tools and capabilities, actively exploring new features, best practices, and automation opportunities within Gainsight and related platforms to improve scalability and customer experience. • Apply human-centered design principles to create digital customer journeys, in-app guidance, and lifecycle communications that reduce friction, reflect evolving customer expectations, and enable confident product adoption. • Create automated journeys in Journey Orchestrator that reinforce product adoption and customer value. • Develop and maintain reusable templates, personalization tokens, and persona-based content variants. • Ensure messaging meets customer-friendly communication standards: right message, audience, and frequency. • Create high-quality content including onboarding flows, feature explainers, tutorials, release notes, in-app copy, and help-center articles. • Maintain a unified editorial calendar that supports product launches, lifecycle communications, and digital CS initiatives. • Keep content up-to-date with product advancements and new UX standards. • Convert PX signals and survey results into actionable workflows within Gainsight CS (CTAs, triage routing, follow-up). • Standardize CTA fields, playbooks, and reporting to support consistent follow-up across teams and products. • Partner with CS Ops to ensure the right work lands with the right teams (Apex vs iPro). • Track and report performance of digital programs using adoption lift, engagement analytics, deflection, NPS follow-up SLAs, and journey effectiveness. • Leverage customer data, product telemetry, and engagement signals (e.g., PX analytics, surveys, funnel data) to identify trends, anticipate customer needs and risks, and trigger proactive, personalized interventions. • Analyze help center, in-app guidance, and funnel data to accelerate customer learning and reduce friction. • Continuously experiment, learn, and iterate on digital engagement programs by testing messaging, timing, targeting, and formats; document insights and apply learnings to improve outcomes at scale. • Translate complex datasets into actionable insights and visualizations through dashboards, reports, and digital readouts that inform prioritization, optimize service delivery, and support data-driven decision making across Customer Success, Product, and Support.