Client Billing Specialist Are you excited to grow your career? We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply. Our people make all the difference in our success. Important things YOU should know: - Flexible 8 hour shift between the hours of 7:00am - 5:00pm CST Mon - Fri - Fully Remote Role - Ability to work occasional overtime as needed What will YOU be doing for us? Handles client and group billing, premium collection and group changes. Responsible for generating, distributing and collecting all group invoices, including claims, premiums, and ASO billing. Maintain accurate group and client data. Manage client and group SD+ tickets, emails and follow ups in a timely and accurate manner to ensure questions and concerns are addressed. Identify when an issue or concern needs to be escalated to manager and/or another department. Meet all required department goals and expectations. What will YOU be working on? - Generate and deliver invoices for premium group billing, claims billing and ASO billing. - Post payments and generate Accounts Receivable reports. - Responsible to maintain an accurate premium group and membership record/data. - Update group information including the process of building new groups and clients, process plan changes and upload plan documents. - Handle bill adjustments, claim processing suspensions and plan terminations. - Generate account audits, as requested by the client or group administrator. - Service Commercial Dental clients and group administrators by communicating information related to billing invoices, posted payments and adjustments, group and membership data, plan changes and billing audits. - Ensure all SD+, emails and follow-ups are answered with required turnaround times and documented according to company and client guidelines. - Properly identify potential issues that are not easily resolved and escalate appropriately. - Perform outbound calling projects, as directed. - Additional Responsibilities: - Provide support in development and enhancement of procedures and workflows. - Provide recommendations on system enhancements and process improvements to management - Participate in departmental projects, when applicable What qualifications do YOU need to have to be GOOD candidate? - Some additional coursework beyond high school (such as certifications or college coursework) - 1 - 2 years of prior job related experience (Accounts receivable and/or billing experience, Dental Office Manager, Dental front office, or health/dental insurance experience) - Excellent organizational skills to ensure required deadlines are met. - Excellent attention to details . - Excellent problem solving skills to allow for the correct diagnosis of a problem along with potential solutions for resolution. - Excellent mathematical skills. - Basic knowledge of Microsoft Office products including but not limited to Word, Excel and Outlook - Excellent communication skills - Strong customer service skills including active listening and ability to diffuse difficult situations. - Strong data entry/typing skills What qualifications do YOU need to have to be a GREAT candidate? - Associate degree in related field - Knowledge of Enterprise system - Knowledge of dental procedures, terminology, and codes The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $19.02 - $28.53 Compensation Midpoint: $23.77

Important things YOU should know: - Work from Anywhere – This is a fully remote role, giving you the flexibility to work where you're most comfortable. - Flex Your Time – Occasional overtime may be needed, but we value balance and communicate expectations clearly. This is most often optional. - Communicate with Confidence – You’ll thrive in this role with solid written and verbal communication skills and the ability to convey information in a thoughtful, professional manner. - Creative Thinkers Welcome – If you enjoy thinking outside the box, you’ll fit right in and find plenty of opportunities to shine. What will YOU be doing for us? At the direction of the Billing and Quality Audit Supervisor, assure high standards of billing and enrollment processing by performing all quality assurance activities. Communicate results of quality audits and provide feedback and suggestions accordingly. Recognize and communicate trends in results. What will YOU be working on? - Educate Billing and Enrollment team members at the time of hire and on an ongoing basis on processes and expectations of quality assurance monitoring. - Perform processing quality audits according to internal practices to ensure client expectations are met. - Utilize internal tools to track results of audits and track performance at individual and team level. - Provide clear feedback to management team about successes and opportunities at individual representative level to continually improve performance. - Work collaboratively with Billing and Enrolment management in providing feedback on quality results, areas of success, and areas of opportunity. - Utilizing data from internal tools to recognize trends in performance at the team level and provide feedback to management. - Prepare regular reports for management on results of quality monitoring activities - Coordinate and facilitate calibration sessions on regular basis to ensure consistent expectations for staff and management. - Manage reviews and development of Enterprise exception reports which are designed to catch discrepancies in system and human processing. - Develop and maintain detailed documentation of quality assurance processes for client and internal use. - Regularly process billing and enrollment work to ensure full understanding of the client Billing and Enrollment Specialist roles. Follow all internal processes when processing work. What qualifications do YOU need to have to be GOOD candidate? - Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent - Required Level of Experience - 1 to 2 years of experience in an operational processing environment - Required Knowledge, Skills, and Abilities - Excellent knowledge of Billing and Enrollment processes - Intermediate knowledge of Microsoft Word, Excel, and email - Strong customer service skills including active listening, ability to diffuse difficult situations, and ability to clearly communicate complex information - Strong feedback and coaching skills - Excellent written communication skills - Strong data entry/typing skills - Strong navigation skills and the ability to multi-task - Ability to work well within a team environment - Ability to maintain objectivity in difficult situations - Ability to work an 8 hour shift between the hours of 7 am and 7 pm including occasional overtime What qualifications do YOU need to have to be a GREAT candidate? - Preferred Level of Experience - Experience in quality position - Experience in a managed care organization. - Preferred Knowledge, Skills, and Abilities - Knowledge of Enterprise System The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $20.39 - 30.58 Compensation Midpoint: $25.49

🚀 Join REDW – A Top Workplace in the Southwest! Ready to grow your career at one of the Southwest’s largest and fastest-growing accounting and advisory firms? REDW LLC has been proudly recognized as a Top Workplace in both Arizona and New Mexico for 2021, 2022, 2023, 2024, and 2025 — and we’re just getting started! With offices in New Mexico, Arizona, Oregon, Las Vegas, and Oklahoma, we’re known not just for our professional excellence, but for our award-winning workplace culture — including accolades for Compensation, Remote Work, and Formal Training from AZCentral and The Albuquerque Journal. ✨ Position: Billing Associate We’re looking for a detail-driven Billing Associate to join our Finance team. In this role, you’ll manage billing and receivable transactions and help ensure our financial processes run efficiently every day. Your work will directly support REDW team members and service providers by delivering accurate, timely billing services that keep our operations moving forward. ✔️ What You’ll Do - Billing- - Process billing invoices in Time & Billing or GL software based on Statement of Work or Engagement Letter, and discussions with Bill Manager - Assist with monitoring and researching items in Billing inbox. - Assist with transition from decentralized to centralized billing process. - Update client information as requested in Time & Billing or GL software. - Accounts Receivable- - Research clients with outstanding receivables and work with Bill Managers on clients to be sent to collection agency. - Clean up A/R activity on aging such as unapplied payments or submitting finance charge write offs. - Assist with researching client balances included on the On Hold report. - Monitor activity for clients sent to collection agency. - Other duties as assigned. 💼 What You Bring - Associates Degree in related field, Accounting, Business or Finance or equivalent combination of education and experience - 2+ years of Finance experience in a similar environment 💫 What Sets You Apart - Proven ability to work in a digital, paperless work environment effectively leveraging technology. - Excellent communication skills, both written and verbal - Excellent organizational and stress management skills, ability to thrive in a high-volume, fast-paced environment. - Ability to multi-task and manage a high volume of tasks; handle competing priorities and deadlines, prioritize, and have a flexible and positive approach to completing work. - Ability to improve processes for efficiencies, while maintaining internal controls - Ability to adapt to new processes and encourage change. - Ability to work with little to no supervision, under tight deadlines. - Ability to handle confidential and proprietary business information. - Ability to complete all tasks with efficiency and accuracy. - Highly proficient in Microsoft Office (Excel, Word, Outlook, Adobe Acrobat) - Proficient working knowledge GL software (i.e., Sage Intacct) - Ability to learn Time & Billing software (CCH Practice Management, Aiwyn) - Proven knowledge and ability to work with remote / virtual office tools, i.e., teams, video conferencing and other digital software. 🎉 Why You’ll Love Working at REDW Competitive Compensation - Salary range: $46,000-$60,000 - Final offer based on location, experience, skills, licensure, and business need - Pay transparency is central to our commitment to equity and fairness Comprehensive Benefits - Medical, Dental, Vision, Life, AD&D, and Disability Insurance - HSA and FSA options - 401(k) with employer match Wellness & Time Off - Monthly wellness reimbursements (e.g., gym, health apps, training) - Flexible PTO, Paid Sick Time, and 10 paid holidays Growth & Development - Access to REDW’s Spiirall learning platform - Support for credentialing and licensure exams - Personalized development resources and longevity awards Remote Work Support - Annual $150 work-from-home gear allowance - Essential technology and tools provided Inclusive, Award-Winning Culture - Recognized for excellence in Compensation, Remote Work, and Training - Committed to diversity, equity, and inclusion in all we do Equal Opportunity Employer REDW values diversity and is committed to equal opportunity in the workplace. We do not discriminate based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other protected status. If you require a reasonable accommodation during the hiring process, please email us at redwrecruitingteam@redw.com.

• Build strong relationships with Client Success Managers, Field Area Directors, sales teams, and advertising clients to support clear communication and smooth account resolution. • Respond promptly to emails, calls, and requests related to billing questions, payment issues, and account concerns. • Help clients resolve payment challenges, including declined cards or processing errors, while working to reduce past-due balances. • Monitor aging reports and proactively contact clients regarding outstanding invoices or overdue balances. • Collaborate with Accounting Field Support to resolve billing system issues and generate new or adjusted invoices when payment arrangements change. • Communicate account updates, payment plans, and outstanding balances with internal teams to ensure alignment and timely resolution. • Work with clients on early termination or buyout agreements and follow company collections procedures when accounts require closure.