• Build strong relationships with Client Success Managers, Field Area Directors, sales teams, and advertising clients to support clear communication and smooth account resolution. • Respond promptly to emails, calls, and requests related to billing questions, payment issues, and account concerns. • Help clients resolve payment challenges, including declined cards or processing errors, while working to reduce past-due balances. • Monitor aging reports and proactively contact clients regarding outstanding invoices or overdue balances. • Collaborate with Accounting Field Support to resolve billing system issues and generate new or adjusted invoices when payment arrangements change. • Communicate account updates, payment plans, and outstanding balances with internal teams to ensure alignment and timely resolution. • Work with clients on early termination or buyout agreements and follow company collections procedures when accounts require closure.

• Establish and maintain utility accounts with providers (water, gas, electric, sewer, trash) and ensure correct account ownership and billing cycles • Review and reconcile monthly utility bills against property consumption and billing systems • Serve as primary contact for utility vendors and third-party service providers • Maintain operational documentation and Standard Operating Procedures for utility processes • Work closely with property managers, accounting, and compliance teams to ensure smooth utility workflows

Responsible for accounts receivable follow-up of assigned providers. Reviews Athena on a daily basis to ensure claim submission was successful and accepted by payer. Responsible for communication with patient and/or physician offices regarding outstanding claims. Reports to: Director of Physician Service FLSA: Non-exempt Education: High school diploma Required License: N/A Certifications: N/A Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Non-Essential Functions 1. Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. 2. Access to and/or works with sensitive and/or confidential information. 3. Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. 4. Perform other duties as assigned. Non-Essential Functions Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Role Description Our Bridge team is looking for a detail-oriented and proactive Billing Administrator to support and improve the client experience for our N2-owned publications. This role is ideal for someone who thrives in a fast-paced, relationship-driven environment and enjoys problem-solving while balancing accuracy with exceptional customer service. - Partner with internal teams to support billing and collections. - Process commissions. - Manage advertisement submissions and deadlines. - Resolve client inquiries or disputes in a mutually beneficial way. - Interviews for this opening will be conducted over the phone and via video calls. - This role will be fully remote. - The salary for this position starts at $20.00 per hour, with opportunities for growth and advancement. Qualifications - 1+ years of experience in accounting, commissions processing, billing, or administrative support. - Proficiency in Microsoft Office Suite and Google Workspace. - Adaptable in a fast-paced environment and comfortable with deadlines. - Excellent written and verbal communication skills via phone and email with a high level of professionalism. - Comfortable working with numbers, dollar amounts, and contract disputes. - Can use discretion when working with sensitive information. Requirements - Experience with monday.com. - Have a “we, not me” attitude. - Truly enjoy helping others. - Collaborative attitude. - The ability to adapt to a fast-paced and evolving work environment. Benefits - Full health care coverage for you and your family. - Complimentary basic dental coverage. - Access to a licensed nutritionist to support your health and wellness goals. - Employee Assistance Program (EAP) with complimentary mental health resources and additional support services. - 401(k) plan with a company match to help secure your financial future. - Financial planning services to guide you in achieving your financial goals. - $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program. - Paid time off, including a paid, week-long Holiday Break each year. - Three-week paid sabbatical after four years of service. - Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave. - Monthly remote-work reimbursement to assist with home office and internet expenses. - Pet care insurance and discounts to help support your pets’ health and wellbeing. - The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.