This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Gordon Rees Scully Mansukhani, a national law firm with offices in all 50 states, has an immediate opening for a Practice Tech Solutions & Enablement Specialist in our Walnut Creek, CA office. The Practice Tech Solutions & Enablement Specialist supports firmwide adoption of technology solutions, workflows, and operational processes that enhance how legal teams collaborate and execute their work. This role focuses on communication, change management, and user enablement—helping attorneys and staff understand and apply new technologies introduced by the Practice Tech Solutions & Learning team. Key Responsibilities - Partner with IT and operations teams to identify workflow and process improvement opportunities. - Collaborate across the Practice Tech Solutions & Learning team to deliver scalable technology solutions that improve operational visibility and consistency across matters. - Support the responsible adoption of AI-enabled tools as part of broader workflow, training, and technology enablement efforts. - Develop and execute communication and adoption plans for technology rollouts. - Create concise, user-friendly resources such as FAQs, guides, and learning materials. - Coordinate and deliver live or virtual enablement sessions for attorneys and legal support staff. - Gather and analyze user feedback to measure adoption and identify refinements. - Maintain documentation of processes and best practices for ongoing reference. Qualifications - Three to five years’ experience in training, enablement, or legal/operational support. - Strong written and verbal communication skills. - Comfort working with Microsoft 365 tools (Teams, SharePoint, Lists, Power Automate). - Proven ability to manage multiple projects and collaborate across teams. - Positive, solution-oriented mindset with strong follow-through. Requirements - Improved adoption of firm technologies and workflows. - Clear, consistent communication and supporting documentation. - Increased efficiency and user satisfaction through smoother rollouts. Pay Range The yearly salary range is between $80,000-$110,000. The actual salary offered may be above or below the identified range and will be based on a wide range of factors, including relevant skills, training, experience, including the location where the position is filled. Application Process For consideration, please submit a cover letter and resume.

• Serve as the primary technical liaison between Lynx Software and customers • Develop and maintain strong relationships with key customer stakeholders • Understand customer requirements related to GPU compute, acceleration, and software integration • Present and demonstrate solutions that address GPU workloads such as AI/ML training and inference • Maintain deep expertise in GPU architectures, drivers, runtimes, and software ecosystems • Collaborate with engineering, product management, and support teams to ensure successful onboarding, deployment, and scaling of GPU‑based solutions • Act as the voice of the customer within Lynx Software, ensuring feedback informs product direction

• Perform technical reviews and share knowledge to proactively identify and prevent issues • Gain an understanding of customers' technical infrastructure and environment, hardware, and products • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues • Provide advice and guidance to customers about their current and future Red Hat products • Advise customers on the architectural design and maintenance of Red Hat Satellite and IdM deployments to ensure scalable system management and secure identity lifecycle. • Manage customer use cases and maintain clear and concise case documentation • Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process • Serve as the customer's advocate within Red Hat

Company Information Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Summary We are seeking a highly motivated and detail-oriented Technical Implementation Specialist to join our team. You will be the technical co-architect of our digital customer journey. This is a unique role designed for a "technical humanitarian"—someone who is as comfortable automating processes to scale, writing code within HubSpot’s custom environment, and able to jump onto a 1:1 Zoom call to patiently guide a teacher through a difficult setup. Working hand-in-hand with the Customer Success and Sales Teams, you will design and execute the implementation and adoption plans that ensure our high-volume customer base thrives from day one through every renewal cycle. Your mission is to ensure that every customer has a seamless, "self-service" path to success. You are a continuous learner who views technical bottlenecks as opportunities to build elegant, automated solutions, ensuring a seamless transition from sales to product adoption. You possess a rare blend of "Systems Thinking" and "Human Empathy," allowing you to architect adoption motions that never feel cold or robotic. You value team members’ input from all levels and work across the organization to bridge the gap between software logic and the everyday needs of music educators. During our peak season, you will also assist in account order processing, ensuring our accuracy and speed remain world-class when our customers need us most. You will sit with the Implementation team, work in close collaboration with the Customer Success team, and report to the Director, Sales.  Core Functions: Scaled Journey Design & Implementation: - Partner with customer success to co-design and build the end-to-end digital journey—from the moment a sale closes through every renewal cycle. - Receive new customer handoffs and manage "one-to-many" implementation motions, such as group setup webinars and automated email drip campaigns in partnership with the growth marketing team and education teams - Partner with teams to Co-Architect in-app guides and self-service configuration tools that empower customers to manage their own setup and account maintenance throughout their lifecycle. - Standardize implementation playbooks, measuring success by reducing the average time-to-value (TTV) for new customers and increasing adoption rates of key features across the existing scaled customer base. Project & Order Management: - Manage a high volume of simultaneous implementation projects, tracking progress within our CRM to ensure no customer—new or returning—is left behind. - During the busy season, assist with account order processing to ensure new and renewing subscriptions are activated accurately and instantly. - Anticipate bottlenecks in the high-volume queue and work with teams to build automated fixes that keep the implementation and renewal pipeline moving. - Manage project timelines for multiple concurrent implementations, ensuring all milestones are met within the agreed-upon Scope of Work (SOW). Process, Documentation & Adoption: - Gather and analyze data from across the scale segment to continuously improve the digital journey and enhance the user experience. - Identify common friction points in the customer lifecycle and create "Scale Playbooks," user guides, and FAQs that drive self-sufficiency and retention. - Maintain accurate customer records in HubSpot, ensuring that the technical health of an account is clearly documented for the Success team. - Integrate and explore opportunities and use cases for AI within workflows, automations, and customer outreach Collaboration: - Routinely sync with cross-functional  teams to ensure our automated onboarding and engagement motions reflect the latest feature enhancements. - Work with Customer Support to identify common technical hurdles and solve them through better implementation documentation and automated guides. - Partner with the teams to execute seasonal engagement missions designed to increase adoption and prepare accounts for a seamless renewal. - Take direction from the Director, Sales to execute on large-scale campaigns and missions as necessary. - Work cross functionally as needed to iterate on integrations of tools within our tech stack. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.