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Zen Educate, a tech startup and social enterprise headquartered in London, England, United Kingdom, offers a streamlined, online staffing platform to help teach
Account Manager
Location
Arizona
Posted
88 days ago
Salary
$60K - $66K / year
Seniority
Senior
Job Description
Account Manager
Zen Educate
• Managing and growing a portfolio of US school partnerships: -Generating an increasing number of paraprofessional and teacher roles that Zen will staff over time for each district and charter school. -Upselling Zen products and services. -Reporting on key trends and feedback from schools and working with our incredible Product team to implement that feedback -Being a responsive, central point of contact for all school partnership stakeholders. • Managing an engaged portfolio of US educators, and getting them work in partner US school districts: -Communicating daily with all newly onboarded educators to get them immediately into either a long-term or daily subbing role -Communicating with educators who are in an active role to ensure they are getting feedback from our school partners, are happy in the role, and problem solving when not to either keep them in the role or find them a new role -Coaching educators when relevant, and getting them to complete company-provided training so they can improve their performance in the schools Zen serves -This is a fast moving, high volume role that requires an equal mix of strategy, relationship building, and acting with urgency to fulfill both school and educator needs
Job Requirements
- Someone who is coachable and thrives on feedback - we want you to bring enthusiasm, a low ego, and an eagerness to learn something new every day
- A resilient self-starter who enjoys getting scrappy and thinking like an entrepreneur in order to reach their goals
- A positive team member who lifts their teammates up and celebrates their wins
- An empathetic, customer-service oriented person who deeply cares about and understands others’ needs
- A passion for the education sector and companies that have a positive social impact
- Experience in sales, partnerships, account management, recruitment, or education is a plus
Benefits
- Competitive salary and benefits
- 18 days paid time off (15 days flexible + 3 days for Christmas closure)
- Work that you are proud of and want to talk about
- A fun, tight-knit team solving a problem that makes a difference in the world
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Senior Manager, Educational Services & Adoptions - MakeMusic
PeakswarePeaksware develops software platforms that help people achieve their goals and acquire skills through deliberate practice. The privately-held company is the par
Company Information Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Summary As the Senior Manager, Educational Services & Adoptions, you will drive revenue growth for Music Brands by owning the end-to-end strategy and oversight of curriculum adoptions, RFPs, RFQs, and RFIs across both MakeMusic and Alfred Music. You will proactively identify, cultivate, and direct the development of systems that enable competitive, high-quality submissions & educational services. You will develop and collaborate on the go-to-market playbooks that expand the Music Brands’ presence in K–12 districts. In this role, you will serve as the connective tissue between Sales, Customer Success, Product, Marketing, Legal, and Finance during the adoption process - coordinating input from across the organization and ensuring submissions are compelling, compliant and strategically tailored. You will provide strategic leadership and oversight across the full adoptions, education and in-services lifecycle. You will also lead the Educational Services Team - including the Program Manager, Education, In-Services Specialist, and the Contracts Manager - providing coaching, direction, and support to ensure the team operates cohesively and in alignment with our go-to-market strategy. You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues. Core Functions: - Lead and oversee the adoption and proposal timelines - ensuring RFP/RFQ/FRI opportunities are identified and registered early across state and district platforms, coordinating teams through the response process, and leveraging National & State Purchasing Cooperative organizations, to expand customer adoption pathways. - Establish and maintain the infrastructure that makes the adoption process scalable. Oversight and governance of content libraries, clear SLAs, quality standards, and the cross-functional accountability structures that keep submissions on time and on-brand across the Music Brands. - Work closely with Sales, Marketing, and senior leadership to develop strategies that align each submission with the customer’s needs and Music Brands’ evolving go-to-market positioning. - Establish clear, efficient ways of working with contributors across Sales, Customer Success, Solution Engineering, Product, Marketing, Legal, and Finance so their input is structured, consistent, and not a burden. - Provide competitive intelligence reporting, analyzing competitor strategies, product strengths and weaknesses, and adoption wins to sharpen and differentiate Music Brands’ approach. - Define, track, and report on adoption and proposal KPIs - including pipeline health, win rates, and market share. Providing leadership with regular visibility into performance of the proposal team, and using that data to continuously improve the Music Brand’ competitive positioning. - Represent Music Brands at national and regional educational conferences, building relationships with key decision-makers in districts and state agencies. - Own revenue attribution and pipeline development tied to adoption and proposal activity - proactively identifying, qualifying and progressing opportunities to the sales team & success teams that contribute to Music Brands’ growth targets. Performance against these goals will be tied to a variable compensation plan. Team Leadership - Lead, mentor, and coach the Educational Services Team - setting clear expectations, providing regular feedback, and supporting their professional growth. As manager of this team, you are ultimately accountable for the performance and outcomes across customer training & enablement, contracts, and in-services. - Align the Educational Services Team’s work with Music Brands’ broader go-to-market strategy and revenue objectives, ensuring cohesion across proposals, programming, and in-service delivery. - Perform other duties as assigned. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements Required Qualifications: - 5+ years of leadership experience in state adoptions and/or formal proposals for an EdTech, music education, or SaaS company. - 2+ years of experience in people management or equivalent leadership experience, with demonstrated ability to develop and hold a team accountable to clear performance standards. - PMP Certification. - Deep understanding of the RFP/RFQ/RFI lifecycle in K–12 or institutional, including formal procurement processes and state adoption cycles. - Working knowledge of the music education landscape - including how districts evaluate and adopt curriculum materials and the role of educators, administrators, and state agencies in that process. - Ability to provide leadership oversight across contract-related processes in an EdTech or SaaS environment, with the ability to partner effectively with Legal and Finance to ensure obligations are met through your team. - Exceptional written communication skills - able to translate complex product and services capabilities into clear, compelling, customer-centric narratives. - Ability to communicate, present, and influence all levels of the organization including executive and C-level - Revenue mindset- Persistent, organized, and able to prioritize multiple competing priorities based on revenue goals - Strong project management skills with the ability to manage multiple concurrent deadlines without sacrificing quality. - Highly collaborative, with a proven track record of working across Sales, Marketing, Legal, Finance, and Product teams. - Experience with in-service delivery and customer training programs, with an understanding of how those functions also connect to sales, adoption success, and customer retention. Degrees are not required and we value all forms of continued education including traditional four-year degrees, post-graduate degrees, associates degrees, bootcamps, online training, professional certifications, self-teaching and more. Desired Qualifications: - Direct experience with MakeMusic or Alfred Music products and a genuine connection to the music education community. - Experience building or maintaining a proposal content library or knowledge management system. - Strong presentation skills with comfort in both internal and external settings, including conferences and district-facing conversations. - Sales and revenue mindset with experience working alongside or in close partnership with a sales team. - Demonstrated ability to take ownership and accountability, and act on goals and objectives. - Self-starter with strong problem-solving skills and the ability to execute in a fast-moving environment. Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. Benefits Compensation We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $91,151 - $151,919. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus. Benefits and Perks: Health - We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. - Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life - We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. - Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional - We offer a 401(K) including a company match. - We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. - Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. - Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. - Access to our onsite Music and Podcast Studio. If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment: This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Travel: Willingness and ability to travel up to 20% of the time. Anticipated travel to include internal company events, industry conferences, and occasional district or state-level procurement meetings. To view the Peaksware Privacy Policy, click here. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.
ABOUT THE GROUP From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea. Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day. JOB OVERVIEW Lavazza is the third largest coffee roaster in the world with global sales exceeding $1 billion. With 11 subsidiaries, Lavazza does business in 90 countries. North America is the fastest growing market and is a focus market for continued growth. The role of National Account Manager is critical for maintaining and building hospitality and travel business and to the growth strategy for the North American market. We are seeking a sales professional who has experience in selling coffee to customers in the hospitality and travel channel. Location: Remote - preferably East Coast #LI-AH1 JOB RESPONSIBILITIES - Manage existing clients to retain, enhance brand awareness, and increase profitable sales. - Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules. - Work with clients on all branding elements, including “We Proudly Serve” programs. - Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level. - Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs. - Manage local markets within assigned territory to support orders, training, new and current customer activities. - Track and coordinate new pricing and contracts and manage contract renewals. - Frequent travel to support customer and employer requirements, including occasional weekend events and overnight stays.I - Identify, develop, and manage active pipeline of strategic national targets. JOB QUALIFICATIONS - Four-year degree from an accredited institution, preferably in Business - Minimum 5 years of experience in a senior sales position in Food & Beverage Industry (Coffee preferred) - Strong proficiency in Microsoft Word, Excel, and PowerPoint, with experience using CRM systems - Work Experience: - Technical understanding of equipment as well as how to work both internally with our team and equipment companies to develop and support customer equipment programs. Knowledge of equipment manufacturers for drip coffee, espresso, and BLUE. Understand how to develop service and preventive maintenance programs - Understanding of our products (both coffee and equipment) as well as how to sell the Lavazza brand - Knowledge of how container orders work and how to guide customer with product mix as well as timing of order placement to order receipt - Knowledge of distribution and distributor partners within the Away From Home division - Experience calling on national, multi-unit operators in the hospitality, cruise line, and travel channels (existing relationships a plus) - Understand how to develop profitable programs to deliver a return on investment that meets Lavazza’s guidelines (including a keen understanding of how to read a P & L) - Communication and Organizational Skills - Sense of urgency in communicating with customer as well as internally - Problem solver who listens to learns and looks for solutions - Organizational and project management skills to support customer roll-outs and expansions - Superb ability to work with customer and trainers to develop a training protocol and training schedule - Professional written and oral communication as well as excellent interpersonal skills - Solid relationship skills to allow for smooth navigation internally to develop solutions that are a win for both Lavazza and client - Strong negotiating skills and ability to execute a contract with clients as follow up to negotiations - Work Ethic / Style - Unquestionable degree of integrity in all business dealings - Fast starter, self-motivated and willing to assume additional responsibilities - Open and respectful communicator, experienced at building trust and engaging successfully with diverse personal styles - Ability to manage several projects with tight timelines simultaneously - Highly accurate, organized and detail oriented with strong multi-tasking and time management skills - Flexible and willingness to adapt to change - Ability to occasionally lift and/or move up to 50 pounds - Ability to stand for extended periods of time - Travel required up to 75% of time - Ability to travel via vehicle, train, plane based on distance - Overnight travel required BENEFITS / PERKS - Competitive Medical, Vision, Dental Benefits - 401K Package - Employee Assistance Program - Hybrid Work Schedule - Ability to be barista certified - Tuition Reimbursement - Performance Development Plans - Employee Discounts - Summer Friday’s (Memorial Day Weekend – Labor Day Weekend) - Flexible business casual dress code - jean friendly! - Free coffee, anytime! Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

