ESSENTIAL DUTIES AND RESPONSIBILITIES - Performs moderate to advanced application maintenance as needed in support of requested changes. Updates and maintains required documentation and issues lists. - Able to provide moderate to advanced levels of design and support. Consult with the vendors when needed. - Conducts continual assessment of operational/technical needs and workflow analysis in order to recommend and build optimal screen flows to ensure successful implementation, administration, and documentation of new and existing applications. - Requires process and application expertise and strong leadership skills to work with key personnel, end users, and project team members to identify and resolve issues throughout project phases of assessment, design, build, testing, training, and implementation. - Will accept and complete new project assignments and will sometimes be asked to lead a project. Participation typically involves workflow analysis, design, general systems analysis, and development of a functional specification, creation of a test plan, testing and documentation and implementation for new or existing applications. Responsible for appropriately communicating project status and resolving and/or escalating issues where appropriate. - Knowledgeable in multiple applications and has in-depth knowledge of how the supported applications integrate with each other and has a strong level of expertise in an individual application. - Responsible for understanding applicable regulatory requirements and can work with operations to suggest and implement requirements. - Knowledge of applicable interfaces and integration, basic to moderate troubleshooting skills. CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. EDUCATION & EXPERIENCE Bachelor's Degree in Information Technology, Business, Clinical or other related field preferred; an equivalent combination of education and work experience will be considered. Prior certification in Epic application preferred. CERTIFICATION/LICENSURE Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role. ADDITIONAL REQUIREMENTS Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented. Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead. WORK ENVIRONMENT The noise level in the work environment is usually Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. AGE OF PATIENTS SERVED Non-Specific Task (N/A) INFORMATION ACCESS Partner may access patient care information, financial data, insurance data, human resource data and strategic and planning data needed to perform their job duties as directed by the director. WORK CONTACT GROUP Partners, physicians, patients/family, visitors, vendors SPECIAL PHYSICAL DEMANDS Not Applicable LEVEL OF SUPERVISION Minimal supervision required SUPERVISES This job has no supervisory responsibilities. PAY RANGE: $61,173.09 - $94,818.29 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: - Medical, Dental, Vision - Life & Disability Insurance - FSA/HSA Options - Generous, accruing paid time off - Paid Parental and caregiver leave - Career advancement and educational opportunities - Tuition and certification reimbursement - Certification Reimbursement - Well-being Programs - Employee Discounts - On-Demand Pay - Financial Education - Annual recognition/awards events - Partner appreciation days - Family entertainment/attractions discount - Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: - #1 in the nation on AARP's Best Employers for Workers Over 50 - One of Working Mother magazine's 100 Best Companies for Working Mothers - A Top 50 Company and Top 10 Nonprofit for Executive Women

Job Classification: Technology - Agile, Delivery, & Product Group Insurance is seeking an experienced professional to join the Customer Data Management Team as a Business Systems Analyst. This will primarily be customer-facing but will also require technical and business expertise. The ability to perform a consultative role to our partners within Operations and Distribution/Sales to define solutions for Group Insurance customers and their Benefit Administration Platform team will be a critical component of this position. The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office. What you can expect: - Support the installation Group Insurance customers. This role will work closely with our customers and/or the Third-Party Administrators, and internal business partners including Implementation, Distribution and Operations to define and implement effective solutions. - Define data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns. Once the test files are received, this role will conduct a thorough review and analysis to identify and communicate any issues and offer alternative solutions to support the administration needs of our customers. - Once the customer production file is received, this role will coordinate activities to complete the data load into the appropriate administration system. - In addition, this role will be responsible for solving complex problems and taking a broad perspective to identify solutions. - This role will work independently, with guidance in only complex situations and will also contribute on internal team projects and cross- functional initiatives, serving as a subject matter expert for cross-functional inquiries. What you’ll need: - Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer’s needs. - Strong analytical and problem-solving skills, preferably working on data management / data integration projects. - Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPA's and internal business partners. - Demonstrated project management skills, with the ability to work on multiple projects at varying stages. - Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment. - Ability to work independently, prioritize deliverables and drive to solutions. - Technical background with SQL, Excel / Excel Macros and text file manipulation - Experience with text /CSV / fixed width file formats required. - Ability to quickly become proficient on new processes with minimal guidance. - Bachelor’s degree or equivalent work experience. It’d be a plus if you had: - Experience with XML highly desired. - Working knowledge of API’s a plus. - Cross-functional business expertise, with knowledge of Group Insurance products and services a plus. - Prior experience with administration of Group Insurance benefits or eligibility processing is preferred. What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join our collaborative team as an Associate Manager, Commercial Analytics at Thermo Fisher Scientific, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll guide and support a team while managing important projects that directly contribute to our success. You'll oversee end-to-end management of sales operations, including RFPs, tenders, and contract processes, ensuring seamless coordination between different functions and departments. This role offers opportunities to implement process improvements, analyze sales performance, and develop strategic initiatives that enhance our commercial excellence. You'll build and maintain strategic partnerships with both internal and external stakeholders, lead quality control processes, and ensure timely delivery of high-quality proposals and contracts. Your guidance will be essential in developing team members, optimizing workflows, and fostering operational excellence across the organization. Summarized Purpose: The Associate Manager is responsible for leading the end-to-end proposal bid and budget development process to drive achievement of financial and business objectives. This role ensures that proposal strategies are operationally sound, financially competitive, and aligned with client requirements through close collaboration with cross-functional stakeholders. The position oversees resource planning, pricing strategy, profitability analysis, and risk mitigation to deliver accurate and sustainable bids. Additionally, the Associate Manager strengthens internal alignment, enhances processes and reporting, and develops team capabilities to support continuous improvement and high-quality proposal delivery. Essential Functions and other Job Information: Essential Functions - Provide analytical, technical, and functional leadership to the Commercial Analytics team, including direct supervision of up to two team members. - Lead the development of high-quality, customer-focused proposals in response to Requests for Proposal (RFPs). - Review and evaluate RFP requirements; participate in strategy discussions to define effective and competitive bid approaches. - Develop, prepare, and analyze detailed budgets and costing models aligned with client specifications and internal assumptions. - Ensure proposal narratives accurately reflect study requirements, assumptions, and budget alignment. - Generate cost projections for sales proposals using statistical and data-driven analysis of historical project performance. - Create customer-facing reports and presentations that translate complex analytical insights into clear, visually compelling formats. - Establish and support standardized bidding assumptions, best practices, and costing methodologies across therapeutic areas and indications. - Lead and contribute to internal process improvement initiatives to enhance reporting and operational efficiency. - Mentor and develop team members to strengthen commercial finance capabilities and ensure high-quality deliverables. Minimum Requirements: - Bachelor's Degree plus 5 years of experience in sales operations or similar role - Preferred Fields of Study: Business Administration, Finance, or related field - Professional certifications in Project Management are valued - 1+ years of leadership experience managing teams - Strong knowledge of RFP/tender administration and contract management - Advanced proficiency in CRM systems (particularly Salesforce) and Microsoft Office Suite - Exceptional analytical and financial modeling skills - Outstanding written and verbal communication abilities - Demonstrated project management experience - Experience with process improvement methodologies - Strong understanding of contractual documents and business operations - Ability to manage multiple complex projects simultaneously - Excellent interpersonal skills for leading teams and collaborating across functions - Proven track record of meeting deadlines and delivering quality results - Fluency in English required; additional language skills are advantageous - Ability to travel up to 20% as needed - Experience working in matrix organizations and leading global teams - Strong problem-solving and decision-making capabilities Policy and Strategy Administers and executes policies, processes, and procedures that affect subordinate employees and the workflow of the unit. Requires full knowledge of own area of functional responsibility. Freedom to Act Assignments are task or activity oriented. Work is reviewed for soundness of judgement and overall quality and efficiency. A portion of the time will be spent performing individual tasks. Liaison Interacts internally primarily with subordinates and other supervisors. Primary purpose of liaison is information sharing and basic problem resolution.

• Gather and analyze business requirements to support system enhancements and operational needs. • Write and refine user stories; manage and prioritize the product backlog to maximize business value. • Perform business analysis activities, including documenting requirements and creating project specifications. • Validate software performance, stability, and interoperability across systems. • Support Change Requests through SIT, UAT, Client UAT, and production deployment. • Build a working understanding of departmental processes, systems, and applications to effectively troubleshoot issues. • Partner with Conduent technical teams to report, diagnose, and resolve technical issues. • Track and maintain equipment inventory, ensuring all assets are accurately logged. • Support system updates and coordinate testing with internal and external technical teams. • Assist with system credential requests for both Conduent and client systems. • Serve as a liaison between internal teams and the client to resolve network or application issues.