• Responsible for the successful implementation of new continuum of care customers • Ensure customers are connected to their distributor or wholesaler and all vendors • Support the Premier sales teams through the new member implementation and conversion process • Communicate the status of all new customer implementation or conversion projects to all stakeholders • Track project results and communicate those results to stakeholders • Develop understanding of customer supply chain operations and procedures for individual customer conversions • Work ongoing with existing member contract connections including site expansion and renewal agreements

• Fully comprehend insurance materials, including policy and rating manuals, underwriting guidelines, and other information pertinent to insurance activities. • Analyze insurance materials to uncover risks of potential problems/issues (such as missing, unclear, or contradictory information). • Configure insurance products within the BriteCore platform, including rates, forms, and permissions. • Research, troubleshoot and problem solve. • Must be comfortable working across teams.

• Responsible for overseeing the successful implementation and data migration of payroll systems for Deel’s clients. • You will lead and manage the full payroll implementation process, ensuring that clients’ data is accurately transferred, systems are properly configured, and the transition is seamless. • Collaborate closely with internal teams and external stakeholders, guiding clients through the setup and migration phases, while offering ongoing support and training. • Work with our onboarding team and clients to organize and run kick-off meetings, and deliver our implementation. Create, maintain and manage project plans to deliver the successful roll-out of clients. • Support project review calls (internal and external), coordinating and delivering on the project streams. • Define and set-up the agreed client payroll processes, establishing all of the payroll and data requirements. Ensure each client payroll calendar is managed timely and effectively. • Maintain detailed project documentation, including project plans, status reports, and process documentation. • Define, agree and configure all interfaces, reports and systems configurations to successfully deliver the parallel and live payroll for month 1 and 2, if applicable. • Work with the client to sign-off on the project and document all of the client specific needs and processes ensuring validation and confirmation on the project implementation. • Act as the point of contact for all payroll project matters for the client. • Regular status reporting to senior leadership is required, with this role taking ownership for appropriately escalating issues where necessary. • Schedule and attend weekly client calls to report on project status, identifying any risks, actions, issues and dependencies. • Lead and manage the end-to-end implementation of a global payroll system, ensuring on-time and on-budget delivery. • Gather key requirements from clients to facilitate the onboarding process, and guide them through the technical payroll aspects of onboarding in a professional, clear manner. • Ensure that all payroll processes adhere to local tax and labor laws, keeping up-to-date with any changes. • Oversee the migration of payroll data from legacy systems to the new global payroll system, ensuring data accuracy and security. • Develop and execute a comprehensive testing plan to identify and resolve system issues, ensuring a smooth transition to the new payroll system. • Implement change management strategies to ensure a seamless transition for employees and HR teams.

• Build trust with customers. Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization. • Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary. • Build champions. Cultivate customer champions and grow their Fieldguide knowledge. • Advocate for the customer. Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations. • Mitigate risks. Be proactive in identifying success risks and develop decisive action plans to mitigate them. • Measure and document progress. Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time.