At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description A day in the life of a Represented Bodily Injury Adjuster, and what it takes to do the job! As a Represented Bodily Injury Adjuster your focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. In this role, candidates must demonstrate a high level of adaptability to thrive in a fast-paced and continuously evolving environment. Success requires the ability to manage multiple, diverse venues simultaneously, each with its own unique operational demands and stakeholder expectations. As the claim owner, you are the primary point of contact for the customer for their claim. While others—such as field adjusters or repair shops—may assist with the claim, the insured will look to you for guidance throughout the process. Excellent customer service is essential. For many customers, this may be their first experience filing a claim. It's your responsibility to support them through what can be a stressful situation by providing clear communication and empathetic guidance. Additionally, the role involves close collaboration with internal partners to assess and drive value across initiatives. This cross-functional engagement is key to aligning strategic goals and delivering impactful outcomes. Candidates for this role must reside in the Pacific or Mountain time zones. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico. The work schedule varies depending on your local time zone: - Pacific Time Zone: Monday-Friday, 8:00am-4:30pm PST - Mountain Time Zones: Monday–Friday, 8:00 AM–4:30 PM MST Allstate Benefits - Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes: - Competitive pay with needed support for continuous development and career advancement. - Flexibility in scheduling and a time off policy that helps support your work/life balance. - Initial and ongoing training to get you proficient in your new role. - Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit allstategoodlife.com to learn more. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and text with customers and others to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder –you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. What You Need: - A dedicated workspace in your residence that is private and free from distractions. - A minimum internet bandwidth of 50 MB down/5 MB up. - Appropriate work surface and seating. What Allstate Provides: - A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse). - Connectivity reimbursement of $80 per month to offset a portion of your internet costs. Preferred Qualifications: - Minimum 2 years' experience in bodily injury claims handling or a related field. - Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. - Ability to work independently and remotely, while managing time efficiently. - Knowledge of insurance policies, coverage, and liability determination. - Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. - Knowledge of innovative tools and platforms for effective claims evaluation. Notice of Licensing Requirement - As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. - If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.* **Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. #LI-NE1 Skills Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management Compensation Compensation offered for this role is 52,800.00 - 80,475.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Overview Claims Submissions Specialist (Remote) Lead with GRATITUDE. Practice with EMPATHY. Care with COMPASSION. Be part of NADG's Tribe! NADG is the fastest growing dental services organization of scale in the United States and today consists of a network of over 200+ dental practices in 15 states and 23 regional markets. We are gearing up for continued growth and are excited to recently have become part of the first transatlantic dental services group. Our entrepreneurial culture and commitment to best in class patient care position us as an innovative and dynamic industry leader. We are looking for a Claims Submissions Specialist to come and help us pioneer a new culture of dentistry. Join the tribe! Responsibilities: The Claims Submission Specialist is responsible for maintaining clean claim submission of their assigned offices. This role will be key to building and maintaining positive relationships with the practice teams to ensure maximum results are achieved. - Identify problem accounts, trends in claim issues and escalate them as appropriate. - Update patient account records. - Research and identify coding or clinical documentation issues working to correct errors in a timely manner for maximum reimbursement. - Provide training assistance if needed to new and existing team members - Where applicable, utilize Dental Xchange attachments, Apteryx bridge, and OverJet for electronic document submission with claim. - Understand practice-level responsibilities. - Understand insurance verification responsibilities. - Actively support the company’s culture and business mission by always putting the organization’s people and its customers first. - Expected to work all scheduled work days, during scheduled hours and report to work on time. - Other special projects or responsibilities as assigned. Experience/Requirements - Minimum of two (2) years’ experience in Dental Billing/Coding - Solid background with commercial insurance companies required - Proven understanding of Explanation of Benefits forms, claim forms and insurance billing process - Must be able to build positive relationships with team members and outside clients - Ability to work independently and with others in a fast-paced environment - Excellent verbal, written and interpersonal communication skills required - Experience with Open Dental, M/S office products including Word, Excel, Outlook - Proficient use office applications and able to adapt to and embrace new applications and programs Why You’ll Love Working Here - Comprehensive Benefits: Including 401(k). - Paid Time Off: Competitive PTO that grows with your career. - Career Growth: Opportunities for continuing education and development. - Exciting Work Environment: A supportive atmosphere that celebrates individuality and teamwork, allowing you to thrive. Equal Opportunity EmployerWe embrace diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic. Ready to Join Us?Apply today and be part of a team that’s revolutionizing dental care! North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization. #NADG3

Job Summary Westfield Property Claims resolves first party personal, commercial, and agriculture property claims, which include structural damage. The Inside Claims Senior Representative serves as a technical estimating expert on first party property claims damages. This role leverages technical estimating software, industry repair standards, and analytical skills to produce accurate, timely, and defensible estimates. The role may also determine applicability of coverage, investigate, establish damages, negotiate, and settle claims. The role delivers quality customer service in a high volume, moderate complex work environment, and mentors less experienced Inside Estimators on the team. Job Responsibilities - Review photos, reports, and other documentation from the inspection, to assess damage and prepare accurate estimates. - Utilize industry-standard estimating platform Xactimate, to produce detailed repair scopes. - Determine appropriate repair vs. replacement decisions based on best practices, jurisdictional code requirements, and policy coverage. - Validate the accuracy of insured and/or contractor submitted estimates and to negotiate discrepancies when necessary. - Apply current industry repair standards, materials pricing, labor rates, and construction methodologies. - Provide technical expertise to frontline claims staff. - Communicate clearly with customers, contractors, and vendors to explain scope and estimate decisions as/is necessary. - Document all file activity in accordance with company and regulatory requirements. - Support supplemental estimate reviews. - Ensure all estimates comply with company guidelines, state regulations, and industry’s best practices. - Maintain high levels of accuracy, productivity, and cycle time performance. - Provides support in negotiation of settlements with insureds, attorneys, and other insurance companies. - Manages approved vendors and counsel utilized as necessary in the claim process, including approval of investigation plans and budgets. - Monitors, reviews, and issues payments to vendors and counsel in accordance with guidelines and standards. - Establishes proper reserves for each claim based upon thorough investigation, evaluation, and experience. - Refers claims exceeding authority to appropriate manager or complex claims specialist with recommendations. - Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker. - Formulates sound recommendations for claims file handling, subsequent transactions, and renewal processing. - Contribute to continuous improvement efforts, guideline updates, and internal training initiatives. Job Qualifications - 4+ years of Claims Estimating experience. - Bachelor’s degree in Insurance, Business, Communications, Construction Management, or a related field and/or commensurate work experience. - Proficiency with Xactimate Location Remote Licenses and Certifications - Associate in Claims (AIC) (preferred) - Xactimate Level 1–3 Certification - HAAG Residential & Commercial Inspector and/or Reviewer Certification Skills & Competencies - Strong attention to detail and technical accuracy. - Excellent written and verbal communication skills. - Ability to multitask in a fast-paced claims environment. - Customer-focused with strong problem-solving ability. - Negotiation and conflict-resolution skills. - Ability to work independently and make sound decisions. This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

About the role As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in multi-line insurance and claims will enable you to deliver exceptional, empathetic assistance. Who you are - Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. - Passionate CX professional who cares deeply about the customer and their experience. - Empathetic. You exercise empathy and patience towards everyone you interact with. - Sense of urgency at all times, balanced with the ability to be detail oriented. That does not mean working at all hours. - Creative. You challenge existing assumptions and find creative solutions to problems. - Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. - Anti-status quo. You don’t just wish things were done differently, you action on it. - Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process. - And did we mention, a sense of humor. What you'll do - Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels - Anticipate the customer needs and take action to manage the process to full resolution - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims - Develop and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols - Identify and address customer concerns, complaints, and disputes with empathy and professionalism - Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions - Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience - Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times Requirements - High school diploma or equivalent is needed; bachelor's degree or relevant insurance certifications are a plus - Previous experience in customer service or a call center environment within the insurance industry, preferably with a focus on property or liability claims; high volume, fast-paced - Strong knowledge of insurance claims processes, terminology, and best practices - Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers - Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately - Strong problem-solving and critical-thinking abilities - Proficiency in using customer relationship management (CRM) systems and other relevant software applications - Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively - Must be able to obtain designated home state claim adjuster license in 60 days Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!