Westfield

Job Summary: The Head of Enterprise Risk Management (ERM) is responsible for designing, implementing, and advancing a comprehensive enterprise risk management framework that integrates risk intelligence into strategic planning, capital allocation, performance management, governance, and transformation initiatives. Reporting to the Chief Risk Officer (CRO), the role provides enterprise-wide leadership, authority, and influence to establish consistent risk standards, enhance forward looking risk visibility, and support executive and Board decision making. Job Responsibilities: - Architect, implement, and mature the enterprise risk management framework aligned to strategy, capital, and performance objectives. - Define and operationalize enterprise risk appetite and tolerances in collaboration with executive leadership and the Board; cascade into policies, incentives, performance management, and investment decisions. - Establish and maintain enterprise‑wide risk governance, including a common risk language, taxonomy, and measurement standards. - Develop an effective Three Lines of Defense model, delineating ownership and influence across risk‑related functions including capital management, operational risk, IT/Cyber, compliance, legal, internal audit, and business units. - Lead recurring Enterprise Risk Assessments (ERAs) and materiality analyses; maintain an enterprise risk register capturing risk velocity, interdependencies, concentrations, and residual exposure. - Implement key risk indicators (KRIs), early‑warning mechanisms, scenario analysis, stress testing, and emerging risk monitoring. - Serve as an independent enterprise challenger to strategic decisions, capital deployment, and portfolio trade‑offs. - Embed risk‑adjusted decision‑making into strategy development, M&A, capital planning, portfolio management, and large‑scale transformation initiatives. - Partner with the Financial Planning & Analysis (FP&A) department and business leadership to integrate risk impacts into forecasts, plans, and resource allocation decisions. - Ensure major programs and initiatives include defined risk gates, mitigation plans, and post‑implementation reviews. - Oversee and strengthen operational risk management, including Risk and Control Self-Assessments (RCSAs), incident and loss event reporting, remediation tracking, and thematic analysis. - Support enterprise resilience through Business Continuity, Disaster Recovery, and Crisis Management planning, simulations, and after‑action reviews. - Enhance Third‑Party Risk Management, including due diligence, segmentation, ongoing monitoring, and exit planning using a tiered oversight approach. - Develop enterprise risk data, analytics, and dashboards to provide timely insights, trend analysis, heatmaps, KRIs, and scenario outcomes. - Establish effective executive and Board risk reporting cadences and automate reporting processes to improve timeliness and data quality. - Provide input into ORSA, capital adequacy, emerging risk disclosures, and regulatory risk reporting as applicable. - Build and sustain a strong enterprise risk culture through clear accountability, role‑based enablement, and leadership engagement. - Lead, develop, and scale a high‑performing ERM team, including leveraging centers of excellence and embedded business risk champions. - Provide strategic input to the CRO on segment strategies, risk appetite breaches, and aggregated enterprise risk and capital usage. Job Qualifications: - 12+ years of progressive experience in enterprise risk management, finance, strategy, or related leadership roles. - 5+ years of senior people leadership experience. - Bachelor’s degree in Finance, Risk Management, Accounting, Business, or a related discipline required; advanced degree preferred. - Experience operating at the executive and Board level. - Strong understanding of ERM frameworks, capital management, operational risk, governance, and enterprise transformation. - Insurance or financial services industry experience preferred. Licenses and Certifications: - Professional risk or finance certifications (e.g., CPA, CFA, FRM, CERA) preferred. Behavioral Competencies: - Collaborates - Communicates Effectively - Customer Focus - Decision Quality - Nimble Learning - Builds Effective Teams - Business Insight - Develops Talent - Directs Work - Ensures Accountability - Manages Complexity - Drives Vision and Purpose - Strategic Mindset Technical Skills: - Enterprise Risk Management - Risk Appetite & Governance - Scenario Analysis & Stress Testing - Capital & Portfolio Risk - Operational Risk Management - Resilience & Crisis Management - Third‑Party Risk Management - Risk Data & Analytics - Controls Assessment - Stakeholder Management This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Job Summary The Claims Specialist works on highly complex claim assignments requiring specialized knowledge. The role handles activities including, but not limited to, coverage analysis, liability and damage investigation, litigation, and expense management. The role also evaluates claims for reserve and settlement, executes settlement strategy, negotiates settlements proactively, attends arbitrations and ensures appropriate file documentation. Westfield Casualty Claims resolves third party liability claims involving injury, property damage, construction defect, personal & advertising injury, and environmental cleanup - both pre-suit and in litigation. Job Responsibilities - Determines whether proper coverage exists for the type of claim assigned, investigates thoroughly to obtain relevant facts concerning coverage, liability, legal climate, potential exposure, and damages, and makes decisions on claim resolution. - Determines the value of damage through physical inspections, uses appropriate tools, reviews policy coverages, inspects damages, determines cause and origin, investigates questionable circumstances, and considers subrogation and salvage possibilities. - Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. - Completes appropriate reports so that the current status of the claim is clearly documented at all times. - Assists claims professionals in the handling of large or complicated property losses. - Participates in the coaching, development, training and education of claims professionals. - Collaborates with property leadership team in the identification of property training needs. - Assists in the design, development, and delivery of training to claims professionals. - Provides outstanding customer service, works well with the insured and broker in the adjustment of mainstream risks, and claims. - Collaborates in the defense and resolution of claims, reviews and analyzes contracts for risk transfer potential. - Documents relevant events timely as case facts are developed, evaluates liability, damages, and exposure, negotiates timely settlements and refers claims exceeding authority to appropriate leader or complex claims specialist with recommendations. - Provides general administrative, clerical and customer service assistance on the routine tasks to the Claims Adjustment team. - Collaborates with internal and external business partners, large account customers, peers and other departments to make decisions that are in the best interest of the company. - Remains current on industry topics, trends, processes, technology, best practices through research, industry events, networking, etc. - Shares knowledge gained with others, drives new and updated policies, processes, and procedures. - Supports and reports on the claims process improvement program, including the coordination and participation in best practice creation, monthly metric analysis etc. - Supports catastrophe management efforts, organizes, deploys personnel, trains independent contractors, utilizes loss adjusting software and supports business partners by maintaining and enhancing relationships with customers and brokers. - Travels as often as needed to cover assigned territory. - This may involve traveling on short notice or other daily driving duties as assigned. Job Qualifications - 6+ years of Claims Handling experience. - Bachelor's Degree in Business or a related field and/or commensurate work experience. - For field roles only: Valid driver’s license and a driving record that conforms to company standards. Location Remote Licenses and Certifications - Certified Professional Claims Management (CPCM) (preferred) - Certified Claims Adjuster (CCA) (preferred) - Chartered Property Casualty Underwriter (CPCU) (preferred) Behavioral Competencies - Collaborates - Communicates Effectively - Customer Focus - Decision Quality - Nimble Learning Technical Skills - Account Management - Claims Investigations - Claims Adjustment - Claims Resolution - Claims Settlement - Financial Controls - Auditing - Claims Case Management - Customer Relationship Management - Business Process Improvement - Auditing - Data Analysis and Reporting This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Job Summary The Commercial Lines Support Account Representative, working under close supervision, supports the Underwriting function. The role handles initial underwriting information, new business and renewal set up, processing, projects, communication assignments for various Commercial Lines products. The role makes underwriting decisions within assigned authority limits, coordinates aspects of reviewing and setting up new or existing business, obtains information from agents, processes and evaluates submitted requests for new business and renewals. The role also works cross functionally with Underwriters Leaders, agents/producers/other distribution partners (producers), as well as peers and business partners. Job Responsibilities - Handles underwriting information, new business and renewal set up, processing, projects, and/or communication assignments for Commercial Lines. - Sets up new business and/or renewal business applications for quoting, coordinates timely turnaround with underwriter, and reviews quote for accuracy. - Supports the underwriting function at Westfield, gathers outstanding information from producers and customers and manages issue instructions when an order is received from the producers/customer. - Assists review of individual accounts learning exposure identification and acceptability of risk in accordance with company guidelines and standards. - Determines acceptability of risk in accordance with company guidelines and standards by reviewing the application and risk for exposure identification. - Notifies agencies or producers of adverse underwriting decisions, underwriting requirements, status, and declinations. - Answers questions for agencies and producers, policyholders and other external contacts. - Ensures customer service excellence with internal business partners using Service Level Agreements (SLAs), metrics, and ongoing feedback regarding timeliness, quality, and quantity of completed work. - Supports the analysis, takes decisions on, and processes new business applications, endorsements, and renewals for multiple lines of insurance. - Delivers policy retention, premium adequacy, and customer-focused quality of new and in force business. - Evaluates and updates policy information that support premium generation, policy review, and assembly. - Updates partner quote, coverage review, error corrections, risk factors, correct classification, and premium growth opportunities. - Orders and analyzes investigative reports and predictive Underwriting on present or potential customers. - Reviews and acts on estimates of coverage gaps, statements of value, and other key underwriting information. - Develops underwriting acumen, reviews system submitted requests, inquiries received by email and phone to identify type of risk and if underwriting referral is necessary. - Develops relationships with key producers, agency personnel, other distribution partners, and customers. - Maintains and strengthens the established relationship with the agency personnel, producers, other distribution partners, local and home office team members, and the customer. - Collaborates with other Westfield teams such as Customer Care Center, Mail Center, and Claims to accomplish department service, quality, and profitability goals and assists the Legal department with reviews and responses. Job Qualifications - 0-2 years of Commercial Underwriting support experience. - High School Diploma or General Education Diploma (GED) and/or commensurate work experience. Behavioral Competencies - Nimble learning - Decision quality - Collaborates - Communicates effectively - Customer focus Technical Skills - Insurance Industry Knowledge - Underwriting Operations - Insurance Regulatory Compliance - Property and Casualty Underwriting - Customer Service Management - Insurance Policies - Account Management - Data Analysis and Reporting - Knowledge Of Underwriting Systems and Tools - Commercial Lines Underwriting This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Job Summary Westfield Property Claims resolves first party personal, commercial, and agriculture property claims, which include structural damage. The Inside Claims Senior Representative serves as a technical estimating expert on first party property claims damages. This role leverages technical estimating software, industry repair standards, and analytical skills to produce accurate, timely, and defensible estimates. The role may also determine applicability of coverage, investigate, establish damages, negotiate, and settle claims. The role delivers quality customer service in a high volume, moderate complex work environment, and mentors less experienced Inside Estimators on the team. Job Responsibilities - Review photos, reports, and other documentation from the inspection, to assess damage and prepare accurate estimates. - Utilize industry-standard estimating platform Xactimate, to produce detailed repair scopes. - Determine appropriate repair vs. replacement decisions based on best practices, jurisdictional code requirements, and policy coverage. - Validate the accuracy of insured and/or contractor submitted estimates and to negotiate discrepancies when necessary. - Apply current industry repair standards, materials pricing, labor rates, and construction methodologies. - Provide technical expertise to frontline claims staff. - Communicate clearly with customers, contractors, and vendors to explain scope and estimate decisions as/is necessary. - Document all file activity in accordance with company and regulatory requirements. - Support supplemental estimate reviews. - Ensure all estimates comply with company guidelines, state regulations, and industry’s best practices. - Maintain high levels of accuracy, productivity, and cycle time performance. - Provides support in negotiation of settlements with insureds, attorneys, and other insurance companies. - Manages approved vendors and counsel utilized as necessary in the claim process, including approval of investigation plans and budgets. - Monitors, reviews, and issues payments to vendors and counsel in accordance with guidelines and standards. - Establishes proper reserves for each claim based upon thorough investigation, evaluation, and experience. - Refers claims exceeding authority to appropriate manager or complex claims specialist with recommendations. - Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker. - Formulates sound recommendations for claims file handling, subsequent transactions, and renewal processing. - Contribute to continuous improvement efforts, guideline updates, and internal training initiatives. Job Qualifications - 4+ years of Claims Estimating experience. - Bachelor’s degree in Insurance, Business, Communications, Construction Management, or a related field and/or commensurate work experience. - Proficiency with Xactimate Location Remote Licenses and Certifications - Associate in Claims (AIC) (preferred) - Xactimate Level 1–3 Certification - HAAG Residential & Commercial Inspector and/or Reviewer Certification Skills & Competencies - Strong attention to detail and technical accuracy. - Excellent written and verbal communication skills. - Ability to multitask in a fast-paced claims environment. - Customer-focused with strong problem-solving ability. - Negotiation and conflict-resolution skills. - Ability to work independently and make sound decisions. This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Job Summary The Claims Senior Representative serves as a technical expert on claims adjusting and handles injury, material damage, negligence, compensability, damage, and coverage issues. The role determines coverage and investigates, analyzes, negotiates, and settles claims not requiring outside investigation. The role delivers quality customer service in a high volume, moderate complexity work environment and mentors less experienced Adjusters on the team. Westfield Casualty Claims resolves third party liability claims involving injury, property damage, construction defect, personal & advertising injury, and environmental cleanup - both pre-suit and in litigation. This role is not eligible for visa sponsorship. Job Responsibilities - Determines whether proper coverage exists for the type of claim assigned. - Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions on claim resolution. - Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker. - Determines the value of the physical damage of property, automobiles, or injuries through appropriate tools, recognizes claim file exposures and escalates appropriately. - Provides support in negotiation of settlements with insureds, claimants, vendors, attorneys, and other insurance companies. - Manages approved vendors and counsel utilized as necessary in the claim process, including approval of investigation plans and budgets. - Monitors, reviews, and issues payments to vendors and counsel in accordance with guidelines and standards. - Supports to review proper reserves for each claim based upon thorough investigation, evaluation, and experience. - Identifies and refers all claims to management for further handling and assignment instructions. - Refers claims exceeding authority to appropriate manager or complex claims specialist with recommendations. - Formulates sound recommendations for claims file handling, subsequent transactions, and renewal processing. - Requests additional information from an agent, identifies the need for referral to the field based on underwriting guidelines. - Maintains effective and ongoing communication with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel. - Completes appropriate reports to ensure that the claim status is clearly documented, obtains all necessary documentation to support claim evaluation. - Interprets complex and detailed documents such as contracts, legal documents, medical reports, insurance regulations and policies as needed. - Maintains knowledge of related coverage, law, and legislative environment and trends, participates in professional industry groups staying abreast of industry changes and advancements and incorporates best practices. Job Qualifications - 4+ years of Claims Handling experience. - Bachelor's degree in Business, Communication, or a related field and/or commensurate work experience. - For field roles only: Valid driver’s license and a driving record that conforms to company standards. Location Remote Licenses and Certifications - Certified Professional Claims Management (CPCM) (preferred) Behavioral Competencies - Collaborates - Communicates Effectively - Customer Focus - Decision Quality - Nimble Learning Technical Skills - Account Management - Claims Investigations - Claims Adjustment - Financial controls - Case Management - Customer Relationship Management - Project Management - Business Process Improvement - Auditing - Data Analysis and Reporting This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.