Reserv Inc.

Motor First Notification of Loss (FNOL) Customer Experience Specialist – UK Location: United Kingdom (Remote) Work Arrangement: Fully Remote Employment Type: Full-tim About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle motor ‘FNOL’ by phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in insurance and claims will enable you to deliver exceptional, empathetic assistance. What you'll do - Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels - Anticipate the customer needs and take action to manage the process to full resolution - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims - Develop and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols - Identify and address customer concerns, complaints, and disputes with empathy and professionalism - Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions - Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience - Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all time Qualifications - 5 GCSE’s or equivalent, insurance certifications are a plus - Previous experience in customer service within insurance or a call center environment with a focus on claims; high volume, fast-paced - Strong knowledge of insurance claims processes, terminology, and best practices - Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers - Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately - Strong problem-solving and critical-thinking abilities - Proficiency in using customer relationship management (CRM) systems and other relevant software applications - Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively - Enjoy telephone conversations Benefits - Generous health-insurance package with nationwide coverage - Pension plan with employer contributions - Industry Qualifications paid by us (after a qualifying period) - Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Team Lead – Bodily Injury and Credit Hire Location: Remote, United Kingdom Work Arrangement: Fully Remote Employment Type: Full-time About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Who you are - Highly motivated and growth oriented. You're excited by the prospect of building a tech driven claims org. - Passionate adjuster who cares about the customer and their experience. - Empathetic. You exercise empathy and patience towards everyone you interact with. - Sense of urgency  at all times. That does not mean working at all hours. - Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest. - Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. - Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. - Anti status quo. You don't just wish things were done differently, you act on it. - Communicative. (we'd love to know what this means to you) - And did we mention, you have a sense of humor. Claims are hard enough as it is. What you'll do - Reporting to the team manager you will manage the day to day operations of a team of credit hire and bodily injury adjusters, managing a mix of commercial motor accounts. - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Monitor and analyse claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of all aspects of claim reserving - Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive claims reports, metrics, and analysis to internal stakeholders; proactively advise your manager on claim trends and loss mitigation strategies Qualifications - 3+ years of management experience with a preference for experience managing in a remote environment. - 5+ years in insurance claims experience in multiple lines of business, preference for motor with bodily injury & credit hire experience - Technical Knowledge: It's essential to have a deep and proven understanding of motor claims, in both personal injury  and credit hire. This includes knowledge of relevant Claims Portals, the Civil Procedure Rules (CPR), multi jurisdiction claims, GTA and commercial credit hire. - Knowledge  of industry regulations and a commitment to ensuring compliance -  Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes. - Demonstrated commitment to quality, accuracy, and attention to detail. - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.  Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - Retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Team Leader – Property Location: United Kingdom (Remote)Remote Work Arrangement: Fully Remote Employment Type: Full-time About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Property Team Leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals. What you'll do - Reporting to the team manager you will manage a team of property adjusters managing a mix of accounts - Looking after your own caseload and overseeing larger losses and contentious cases - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Monitor and analyse claims data to identify trends, patterns, and areas for process improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of all aspects of claim reserving - Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Execute on performance management; attract, hire, retain and provide high level of training - Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues - Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives - Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Qualifications - Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards or already in the role) - 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience - 5+ years of management experience with a preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package - Pension plan with employer contributions - Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! - Industry Qualifications paid by us (after a qualifying period) - Work from anywhere to facilitate your work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Senior Data Analyst – Transport Location: Remote (Atlanta, Georgia) Work Arrangement: Fully Remote (Work from Anywhere) Employment Type: Full-time About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. As a senior analyst in a well-funded, growth Series C start-up, you will be defining our growth potential for years to come. You will be an integral part of Reserv’s data team, working with our customers to deliver high-fidelity data and insights. For this role, we are seeking data analysts with strong Python, SQL, and Excel skills. You should be curious about how claims work and how our systems process them. You’ll also need the ability to interface with customers from both technical and non-technical backgrounds, and to work independently while collaborating closely with our engineering and operations teams. If you are ready to help shape the vision for Reserv’s technology, join us on the journey. What you will do: - Work with our data stack: Python (Pandas to NLTK), Postgres/dbt, Looker, Excel, etc. - Lead client calls through technical analysis to provide recommendations and insights - Ship reporting code and improve our data modeling layer to solve for our customers' needs - Work on problems that don’t have a clearly defined answer, often helping define the “right” solution - Communicate ideas and specifications through detailed, precise writing - Influence the culture, values, and processes of a growing engineering team - Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads. “Where we’re going, we don’t need roads!” Qualifications: - 6-8 years of experience as an individual contributor with experience using modern analytics and programming languages—we’re in Python and dbt/Postgres every day - A proven ability to interface with high-value customers and communicate with both technical and non-technical audiences alike - Have a strong demonstrated toolkit to build ETLs and net new data visualizations/reports - Have a proven track record of shipping high quality data analysis at a high cadence - A passion for building intuitive technology and a thirst for learning - Able to think through customer requirements and prioritize what is a must-have, nice-to-have, or irrelevant - Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency Benefits: - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Corporate Recruiter Reserv, Inc. Remote (Atlanta, GA) About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role The People Operations team owns the full talent function at Reserv: recruiting, onboarding, HR, and L&D. As Reserv scales, a growing share of our hiring targets a specific type of candidate -- ex-consultants (BCG, Bain, McKinsey and similar), lawyers, and senior client-facing professionals -- people who are not browsing job boards, require a warm and credible approach to engage, and need a compelling story about what Reserv is building to consider a move. This role exists to own that pipeline end-to-end. You will be the dedicated recruiter for corporate functions -- strategy, legal, account management, finance, People Operations, and similar roles that demand professional-services caliber talent. The work is primarily outbound -- sourcing from scratch, cold outreach on LinkedIn, cold calling -- and the bar for candidates is high. Inbound will exist but shouldn't be counted on. Turnarounds are fast and timelines are tight -- this is not a role for someone who needs a lot of runway before acting. As the team scales and capacity allows, this person may also support tech or claims hiring. If you've done this before and are good at it, this is a role where you'll have a lot of autonomy and a clear mandate. You will be an excellent fit if you have a track record of successfully recruiting passive candidates who weren't looking, and have done it in a professional services context (consulting, law, finance, or adjacent). What you'll do Sourcing and Pipeline Development: Own the sourcing strategy for corporate and operations roles from scratch -- strategy, legal, finance, account management, People Operations, and similar functions. Build candidate pipelines through targeted LinkedIn outreach, cold calling, and referral networks. Identify and approach candidates who are not actively looking, including ex-consultants, lawyers, and experienced account managers. Candidate Engagement and Qualification: Run a compelling outreach and engagement process that converts passive interest into active conversations. Conduct initial screens to assess candidates' skills, experience, and fit, and move qualified candidates through the process quickly and with minimal friction. Hiring Manager Partnership: Serve as a strategic partner to hiring managers across corporate and operations functions. Provide market intelligence on candidate availability, compensation benchmarks, and realistic timelines. Push back when requirements narrow the pool unnecessarily and drive urgency without sacrificing quality. Process and Pipeline Management: Own the ATS as the single source of truth for all active searches. Keep pipeline data clean and current, and produce reporting that gives leadership clear visibility into where searches stand and where the bottlenecks are. Offer and Close: Drive offers from recommendation to acceptance. Manage compensation discussions with candidates directly, keep the hiring manager and People Operations aligned, and close candidates with conviction. Qualifications - 3+ years of full life-cycle recruiting experience, with a meaningful portion spent filling roles in professional services or corporate functions (strategy, legal, account management, finance, or similar) - Demonstrated track record of sourcing and closing passive candidates -- people who weren't looking -- through direct outreach (LinkedIn, cold calling, referrals) - Familiarity with the professional profile of ex-management consultants, lawyers, or senior account managers: where they come from, what motivates them, how to run a credible pitch - Strong sourcing skills and comfort driving searches primarily through outbound -- inbound will exist but is not something to rely on - Excellent written and verbal communication -- your outreach messages need to actually get responses - Ability to manage multiple searches simultaneously, work independently, and operate with urgency -- turnarounds are fast and the expectation is that you thrive under that kind of pressure, not just tolerate it - Proficiency with applicant tracking systems Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Recruiting Manager Remote (Atlanta, GA) About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. We are looking for an experienced and strategic Recruiting Manager to lead and build out talent acquisition within our high-growth insurance organization. In this role, you will develop and execute recruitment strategies that attract top-tier talent across claims, tech, customer service, and corporate support functions. You will also shape the recruiting function itself: the team, the process, and the systems behind it. The ideal candidate has set up a recruiting department before and brings a strong track record of building, coaching, and growing high-performing recruiting teams. Who you are: - Influential: You have the ability to influence and motivate the people around you, whether stakeholders, your team, or candidates. Your influence builds alignment, trust, and action. - Respected: You earn the respect of your team. Recruiters trust your judgment and your standards because you lead by example and hold yourself to the same bar you set for them. - Growth-Oriented Leadership: You know how to coach and grow recruiters. You bring proven strategies for developing talent, upskilling your team, and creating meaningful opportunities for professional growth, fostering a culture of continuous learning. - Attentive & Hardworking: You pay attention to the details and you put in the work. You stay close to your pipeline, your team, and your hiring partners, and you follow through to get roles filled well. - Innovative & Curious: You're always exploring ways to improve processes, increase efficiency, enhance the candidate experience, and attract top talent. We value and welcome your creative ideas. - Accountable: You clearly define expectations, take full ownership of your actions and your team's outcomes, and work with integrity. You hold yourself and others responsible for delivering results. - Collaborative: You thrive in a team-first environment. You value partnership, support your peers, and believe that when one of us succeeds, we all succeed. - Organized: You simplify complex problems and communicate clearly with stakeholders to ensure objectives are understood and achieved. - Flexible: You're agile and adaptable, ready to pivot quickly in response to change and challenge without losing momentum. - Communicative: You're a proactive communicator who shares the right information before being asked, ensuring clarity, alignment, and trust. - Data-Driven: You set clear goals and identify the right metrics to track success. You use data to inform decisions, measure performance, and drive continuous improvement. What we need: - Build and Lead the Recruiting Team: Lead, develop, and grow a team of recruiters responsible for sourcing and hiring talent across all functions of the business. Set the structure, standards, and ways of working that let the team scale with the company. - Partner with Business Leaders: Collaborate closely with leaders across departments to understand hiring needs, develop tailored strategies, and address hard-to-fill roles. - Build and Maintain Talent Pipelines: Proactively source and nurture a pipeline of qualified candidates to meet current and future hiring demands. - Drive Full-Cycle Recruitment: Manage the end-to-end recruitment process, including sourcing, interviewing, candidate selection, and offer management. - Optimize Recruiting Processes: Evaluate, implement, and refine recruiting workflows to increase efficiency and deliver a strong candidate experience. - Leverage Data and Analytics: Use recruiting metrics to track performance, uncover trends, and continuously improve hiring strategies. - Ensure Compliance: Maintain full compliance with employment laws, insurance industry hiring standards, and internal company policies throughout all recruitment efforts. - Employer Brand Strategy: Design and execute strategies to elevate and promote the company's employer brand in the market. Qualifications: - Experience building or standing up a recruiting function. You have set up a recruiting department before, or built one out substantially, and you know what it takes to get from scratch to a working, scalable operation. - 8+ years of recruiting experience, including 4+ years directly managing recruiters. - A track record of coaching, developing, and growing recruiters into stronger performers. - Proficiency with applicant tracking systems (e.g., Rippling and Greenhouse). - Strong communication, stakeholder management, and organizational skills. - Comfortable operating in a fast-paced, metrics-driven environment. - Bachelor's degree in Human Resources, Business, or a related field (lack of one should not stop you from applying if you bring the experience). Preferred Skills: - Experience recruiting within the insurance industry (specifically P&C would be helpful) - Understanding of insurance-related job functions and regulatory hiring requirements, including licensed adjusters and compliance-sensitive roles. - Insurance-related education or certification (e.g., CPCU, AINS). - Familiarity with remote workforce hiring strategies. - Knowledge of talent sourcing tools (e.g., LinkedIn Recruiter, Indeed, and niche job boards). Benefits: - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Security Operations Engineer Reserv Technologies, LLC Remote (Atlanta, GA) About Reserv Reserv is an InsurTech company creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. We’re stripping away the "mundane" to set a new global standard for the insurance industry! Founded by industry veterans, with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We’re focused on automating highly manual tasks to tackle long-standing problems in claims while setting the new standard for TPAs, insurance technology providers and adjusters alike. As our Cybersecurity Analyst you won't just be watching a dashboard; you’ll be helping to build the shield that protects our digital assets and our customers. You’ll be responsible for executing tactical daily tasks and participating in broader planning efforts. If you thrive on novel problem-solving and adapt quickly to new technologies, you’ll fit right in! This is a hands-on technical role focused on protecting the organization’s digital assets from cyber threats by monitoring networks, identifying vulnerabilities, implementing security measures, threat hunting, responding to breaches and developing security policies & procedures. No day will be the same and you will continuously learn & grow! Successful candidates will bring experience utilizing and configuring various security tools such as IDP, EDR/XDR, SIEM, SOAR, IDS/IPS and secure email gateways. What to expect - Continuously monitor security telemetry to identify potential threats, malicious activity, or unauthorized access. Sniff out threats before they become a headline! - Investigate, analyze, classify, prioritize and contain security breaches in real-time, providing detailed reporting and post-incident analysis. Build a secure plan, not a work around, so it never happens again! - Conduct vulnerability assessments to identify system weaknesses before they are exploited - Coordinate and assist with penetration testing activities - Install, configure and maintain security software and systems such as endpoint security, intrusion detection, prevention systems and logging platforms - Install and fine-tune our arsenal—from EDR/XDR and SIEM to SOAR and IDS/IPS. - Research, analyze and stay up to date on the latest security trends, hacking techniques, emerging cyber threats - Educate employees and stakeholders on security protocols, phishing threats and data protection - Develop SOPs, playbooks/runbooks to consistently respond to common incidents that allow our security posture to scale as fast as our business - Hunt for unknown threats in the environment by analyzing logs based on current and emerging threat intelligence. Be the hero who identifies potential threats before they happen! Does this sound like you? - Minimum of 3 years of experience in the trenches of a dedicated cybersecurity role - Working understanding of NIST Cybersecurity Framework - Technical proficiency with MacOS, Windows, Unix/Linux - Experience securing and monitoring mobile devices - Knowledge of current threat actors, TTPs, and MITRE ATT&CK framework - Fluent in SIEM, EDR/XDR, and Vulnerability Scanners - Experience with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365 - Demonstrated experience working with SIEM tools, vulnerability scanners, endpoint protection, email security and threat intelligence platforms - Experience with penetration testing - Experience performing risk assessments, drafting/maintaining cybersecurity policies and procedures, and constructing after-action reports with precise details - Familiarity with SSO and identity and access management systems - Security+, CySA+ or similar industry-standard security certifications - Strong written and verbal communication skills - You possess a relentless technological curiosity where "sniffing out" anomalies is becoming second nature - Experience working in a cloud-first or startup environment Icing on the cake - Bachelors degree in Cybersecurity, IT, or related field - Automation experience with various scripting languages (e.g. Bash, Python, PowerShell) - AWS and/or GCP certifications or demonstrated experience - Deep understanding of at least two major operating systems - Familiarity with the concepts of secure software development (SSDLC) What we offer - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy and energized - Generous family leave policy - Work from almost anywhere to facilitate your work life balance - Cool, functional swag - Apple laptop, large second monitor, and other quality-of-life equipment you may want Technology is something that should make your life easier, not harder! At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Lead and develop a pod of 4 General Liability adjusters handling Premise, Habitational, Risk Transfer, Construction, and New York Labor Law claims. • Own the performance and health of the dedicated account. That means quality, timeliness, outcomes, and the client relationship. • Review reserves, coverage positions, and settlement strategy; approve or escalate within your authority. • Handle escalations and the most complex, high-exposure litigated files directly. • Run QA and file reviews; coach to the gaps you find and raise the bar across the team. • Serve as the primary claims point of contact for the client including reporting, trends, and program-level recommendations. • Direct outside counsel and investigative vendors on significant matters. • Build and refine claims guidelines, best practices, and process improvements for the account, and help shape how our broader claims org operates. • Support hiring, onboarding, and ongoing development for the team.

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.