Reserv Inc.

Title: Bodily Injury Claims Adjuster, Rideshare Location: Remote (United States) Department: Transportation Job Description: About the role We are seeking highly organized and customer-focused Rideshare Bodily Injury Adjuster to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. You’ll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders—working to deliver timely, fair, and compliant claim resolutions. You’ll assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures. These claims often involve layered insurance structures specific to rideshare operations. Strong communication, attention to detail, and negotiation skills are key. You will also work closely with our internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey. What you'll do - Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests - Manage an inventory of litigated and non-litigated cases - Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers - Ensure compliance with specific state regulations, policy provisions, and standard operating procedures - Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders - Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry - Review legal documents and ensuring compliance with initial suit-handling plan of action - Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed - Analyze policy language and reaching appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure - Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters - Maintain adjuster licenses and continuing education requirements Qualifications - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) - Experience with Ride Share (or TNC/Livery) is required. - Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting, ideally with: - - commercial auto exposures - Both attorney-represented and unrepresented claims - Third-party bodily injury, including catastrophic losses - UM/UIM bodily injury - Litigation experience - PIP a plus, but not required - Knowledge of state regulations, policy provisions, and standard operating procedures. - Willingness to travel for clients and claims need - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license and be willing to obtain all licenses within 60 days, including completing state-required testing. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you.

Title: Claims Team Lead, General Liability Location: Atlanta United States Job Description: About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Team Lead at Reserv, you're not just managing from the sidelines-you're in the game. You'll support a Claims Manager or Claims Director while leading the New York Labor Law and Commercial General Liability adjusting team. But here's the best part: you stay hands-on. When your team needs you, you jump in and handle claims right alongside them. This is where your experience makes a real impact. You'll leverage cutting-edge technology and analytics to drive efficiencies, elevate performance, and reimagine what's possible in claims. You're a critical player for the team, the customers, and the client-balancing strategic leadership with rolling up your sleeves when volume demands it. Love fast-paced environments? Thrive on variety? Want to lead by example? If you believe great leadership means being in the trenches with your team, solving problems in real-time, and driving results that matter-this role was built for you. Who you are - Highly motivated, growth-oriented, impactful and influential - You're a claims professional with a track record of success in commercial claims-Premises, Construction, New York Labor Law, or other complex General Liability - Strong leader who motivates, supports, and teaches teams to excel (through formal management or peer/project leadership) - You're tech-oriented and excited about building a tech-driven claims organization with proven results leveraging technology and analytics - Passionate about your team, the customer, and their experience - You're empathetic and patient with everyone you interact with - Driven by a sense of urgency (without working around the clock) - Creative problem solver who challenges assumptions and leverages technology and team talents to address problems - You're curious - you want the whole story so you can make smart decisions early and be decisive when it counts - You can dive deep into details while staying focused on the big picture - Anti-status quo - you don't just wish things were different, you act on it - Comfortable with phone communications and understand why they matter throughout the claims process - You have a sense of humor (claims are hard enough as it is!) What you'll do - Flexibility - you will need to be able to switch from claims handling to coaching and feedback - Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice - Responsible for having direct reports - Serve as backup/leader when the Manager is out of office - Responsible for initial onboarding tasks / access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Be consistently dependable in achieving or exceeding goals and overcoming obstacles - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees - Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Qualifications - 7+ years of insurance claims experience in high exposure commercial general liability claims, with knowledge of New York Labor Law is needed - Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license - 2+ years of leadership experience with a preference for experience managing in a remote environment - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information the experience and attributes of the ideal candidate Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Title: Strategic Services Lead Location: United States (Remote) Department: Strategy/ Operations Job Description: About the role As the Strategic Services Lead, you are laser-focused on solving for Reserv’s scalability with a strong focus on Org, Talent, and overall team performance. You will be working closely with Matthew – the SVP of Strategic Services, a member of the founding team – as well as Adele Krause, a former Bain manager who leads strategy work within this executive group. (See here to learn more about Matthew and fellow co-founder, David). You will be interacting nonstop with the executive team. Some context here: We were four people and pre-revenue in May 2022; we are now 700+ people in Q1 2026 and on track to double that again. The Strategic Services team is the custodian of laying the foundation for future scale as well as rapidly solving for emerging gaps from our fast growth. Your work will center on transformations, re-organizations, and operating model development – as well as building and deploying AI agents that both accelerate how we make data-driven decisions across talent operations & remove headcount-driven rate limiters. You will be solving for how we scale up: measuring and driving high performance, driving cross-functional accountability, setting up future-proofed systems, and shepherding the company's growth as it doubles and then doubles again. We are looking for an ex-Bain, -BCG, or -McKinsey consultant with 2-3 years of experience. Matthew along with several senior leaders are ex-MBB and will lean into the extreme module ownership and delegation model to enable you to drive and have impact. What you'll do - Strategic Analysis and Execution: Lead the development and execution of data-driven strategies to enhance the efficiency and scalability of talent operations and performance, identifying opportunities for technology integration and process optimization to prepare for organizational growth. Drive transformation initiatives, re-organizations, and operating model design. - Cross-Functional Collaboration: Act as a key liaison between talent operations and other departments, fostering critical thinking and analytical approaches to solve complex organizational challenges. - Data Proficiency and Insights: Utilize data analytics tools and methodologies to generate actionable insights, performance metrics, and forecasting models that support decision-making and drive continuous improvement across talent operations and performance management. - Technology Adoption and Innovation: Champion the implementation of cutting-edge technologies and digital solutions within the Strategic Services group. You will be driving AI adoption and building autonomous agents that support talent operations, organizational transformation, and data-driven decision making across the company. This includes deploying AI-driven tools (e.g., recruiting automation, performance analytics) to elevate operational capabilities and readiness for scale. - Leadership and Mentorship: Mentor subject-matter experts in talent operations in building their analytical skills and strategic mindset to ensure the group evolves into a high-performing, data-centric unit aligned with Reserv's expansion goals. - Executive communications: Adeptly create Board-, executive-team-, and tactical-level communications to facilitate workplanning, line-of-sight and accountability by the CEO or Board, and cross-functional collaboration. Qualifications - 2-3 years management consulting experience at Bain, BCG, or McKinsey - Undergraduate degree (i.e., BA or BS) - Experience in transformations, re-organizations, or post-merger integrations is helpful but not even slightly required – we’re looking for first principles thinking, not a copy-from-prior-experience approach Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Title: Carrier Account Executive Location: Remote (United States) Department: Business Development Job Description: Who You Are - Relationship-driven. You build trust and credibility with executives and operational stakeholders alike - Customer obsessed. You're passionate about carrier success and treat their wins as your wins - Strategic thinker. You can see the big picture while managing operational details - Opportunity spotter. You naturally identify where Reserv can provide additional value - Problem solver. You proactively identify issues and implement creative solutions - Process-oriented. Strong attention to detail with ability to improve and document processes - Collaborative. You work seamlessly across teams and are a strong partner to Business Development - Anti-status quo. You don't just wish things were done differently; you act on it - Communicative. You have outstanding written and verbal communication skills - Empathetic. You exercise empathy and patience toward everyone you interact with What You'll Do Own the Carrier Relationship - Serve as the primary point of contact and trusted advisor for assigned carrier partners - Build and maintain relationships with carrier leadership including underwriting executives, claims directors, and C-suite stakeholders - Coordinate across multiple programs to ensure carriers receive consistent, seamless service across all Program Manager touchpoints - Lead quarterly business reviews to review performance, align on priorities, and strengthen strategic partnership - Act as the voice of the carrier internally, translating feedback into actionable improvements Drive Operational Excellence - Own and coordinate all carrier audit requests, ensuring timely, accurate responses and documentation - Manage loss fund processes, including tracking, reconciliation, and resolution of discrepancies - Oversee bordero reporting requirements, ensuring accuracy, compliance, and timely delivery - Serve as escalation point for carrier-specific issues, coordinating swift resolution across internal teams - Identify and implement process improvements to enhance carrier experience and operational efficiency - Ensure all carrier-specific regulatory and contractual requirements are met Enable Growth Through Opportunity Identification - Proactively identify opportunities where Reserv can provide additional value to existing carrier partners - Collaborate closely with Business Development to qualify opportunities, provide carrier context, and facilitate introductions - Gather strategic intelligence on carrier strategies, pain points, and priorities to inform BD approach - Facilitate smooth handoffs when expansion opportunities arise (new programs, additional lines, enhanced services) - Lead contract renewal discussions with BD support, ensuring continuity and identifying enhancement opportunities - Participate in strategic proposals and presentations alongside BD team when carrier relationship context is valuable Collaborate Cross-Functionally - Partner daily with Program Managers to ensure seamless carrier experience across all programs - Work with Claims, Underwriting, Finance, Operations, and Technology teams to deliver unified carrier experience - Document best practices and carrier preferences to improve institutional knowledge - Channel carrier feedback to inform product development and service enhancements What You Bring Experience - 5+ years of experience in P&C insurance in account management, carrier relations, or TPA operations roles - Proven track record managing complex, multi-stakeholder relationships with insurance carriers, MGAs, or TPAs - Experience managing carrier-facing operational processes (audits, reporting, compliance) strongly preferred - Background in claims administration, underwriting operations, or TPA carrier services highly valued - Demonstrated success ensuring high client satisfaction and retention Knowledge & Skills - Deep understanding of P&C insurance operations, including claims administration, underwriting, and carrier relationships - Strong familiarity with TPA operations, including bordero reporting, loss fund management, and carrier audit processes - Knowledge of insurance regulatory requirements and compliance frameworks - Proficiency with CRM systems (Salesforce preferred) and data analysis tools - Solid financial acumen including contract management and performance metrics - Ability to manage multiple complex accounts and competing priorities effectively - Natural ability to identify expansion opportunities and connect dots between carrier needs and Reserv capabilities Nice to Have - Experience at a TPA, MGA, or carrier in account management, operations, or carrier services capacity - Track record of identifying and facilitating business expansion opportunities - Professional designations (CPCU, ARM, AIC) - Experience implementing process improvements or operational initiatives Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Competitive base salary with performance bonus and program expansion incentive compensation - Opportunity to be a foundational member of a critical function with significant upside as Reserv scales - Foster a culture of empathy, transparency, and empowerment in a remote-first environment Why This Role Matters This is not a traditional "sales" role—you won't carry a quota or be expected to close deals. Instead, you're the relationship steward and operational excellence leader who ensures carrier success while naturally uncovering opportunities for our BD team to pursue. Your success is measured by carrier satisfaction, retention, operational performance, and your contribution to strategic growth. Travel: Up to 20-25% for carrier meetings, QBRs, industry conferences, and relationship building At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Interested in building your career at Reserv?

Title: Claims Team Lead - Commercial Auto Excess Casualty Location: Remote (United States) Department: Reserv Claims Analysis, LLC Job Description: ROLE OVERVIEW The Claims Leader - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making. KEY RESPONSIBILITIES Leadership & Team Development - Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists. - Foster a culture of technical excellence, continuous improvement, and data-driven decision-making. - Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation. - Conduct regular file reviews, performance assessments, and quality audits. Operational & Technical Oversight - Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance. - Ensure consistent application of Reserv's structured-data workflows and modern claims platform. - Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities. - Monitor key performance indicators (KPIs), including cycle time, accuracy, severity trends, and customer satisfaction. Strategic & Cross-Functional Collaboration - Serve as a subject-matter expert for MGAs, carriers, brokers, and internal stakeholders. - Collaborate with Underwriting and Actuarial partners to provide insights on claim trends, risk patterns, and emerging exposures. - Participate in client meetings, audits, and stewardship reviews, representing Reserv's claims philosophy and performance. - Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations. Litigation & Coverage Management - Guide adjusters on litigation strategy, counsel management, and complex coverage issues. - Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions. - Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices. REQUIRED QUALIFICATIONS - 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers. - Prior leadership or team-lead experience within a carrier, TPA, or MGA environment. - Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation. - Excellent communication and relationship-building skills with internal teams and external partners. - Ability to thrive in a technology-driven, rapidly evolving environment. - Active insurance adjuster's license by way of a designated home state; home state license required if home state license is available - Willing to obtain all licenses within 60 days, including completing state required testing PREFERRED SKILLS & CERTIFICATIONS - Professional designations such as CPCU, SCLA, AIC, or equivalent. JD is also a big plus - Experience working with MGAs, E&S carriers, or tech-enabled TPAs. - Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms. WHY LEAD AT RESERV - Influence the future of claims handling in a company built on automation, transparency, and innovation. - Lead a team that focuses on meaningful, high-value work - not administrative burden. - Join a rapidly scaling organization backed by significant investment and committed to reinventing the claims experience. - Work in a culture that values expertise, experimentation, and continuous improvement. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Title: Contract Operations & Strategic Enablement Manager Location: Remote (United States) Department: Strategy/ Operations Job Description: Who You Are - Detail-oriented. You thrive in environments where precision and follow-through matter - Operationally minded. You enjoy building structure, improving workflows, and driving consistency - Strong negotiator. You can confidently manage contract discussions while balancing business objectives and risk considerations - Collaborative. You work seamlessly across Legal, Business Development, Security, Operations, Compliance, Finance, and Technology teams - Process-oriented. You proactively identify inefficiencies and implement scalable improvements - Customer obsessed. You understand that responsiveness and professionalism directly impact client experience - Problem solver. You anticipate blockers and drive solutions before they become issues - Communicative. You have outstanding written and verbal communication skills - Adaptable. You are comfortable managing competing priorities in a rapidly evolving environment - Anti-status quo. You don’t just wish things were done differently; you act on it - Empathetic. You exercise empathy and patience toward everyone you interact with What You’ll Do Manage Contracting & Commercial Documentation - Own the coordination, review, negotiation, and execution of customer and partner agreements - Lead contract negotiations in collaboration with internal stakeholders and external counterparties - Manage contract redlines and version control while ensuring timely execution - Partner with Legal, Finance, Security, and Business Development teams to resolve contractual and compliance issues - Maintain organized contract documentation and ensure accurate tracking of obligations, approvals, and renewal timelines - Identify opportunities to streamline contracting workflows and improve operational efficiency Coordinate Due Diligence & RFP/RFI Responses - Own and coordinate customer due diligence requests across security, compliance, operational, financial, and technical domains - Manage the intake, coordination, and completion of RFPs, RFIs, and security questionnaires - Serve as the central point of coordination between internal subject matter experts and external stakeholders - Ensure responses are accurate, consistent, timely, and aligned with Reserv standards - Maintain and continuously improve repositories of standard responses, documentation, and supporting materials - Identify recurring themes and recommend process or documentation improvements to enhance future response efficiency - Work with marketing teams to develop proposal presentations using Reserv’s style and brand guidelines - Support tool creation and technology enhancement to automate and streamline response production Drive Post-Sale Operational Readiness - Partner closely with Business Development and Operations teams to coordinate pre-onboarding standard work and support seamless transitions from signed agreement to onboarding readiness - Track key implementation milestones, dependencies, and deliverables - Support internal documentation and workflow standardization efforts to improve scalability and consistency - Act as a cross-functional liaison to help remove blockers and drive execution across teams What You Bring Experience - Bachelor’s degree required - 7+ years of relevant professional experience in contract management, legal operations, commercial operations, vendor management, account operations, or related fields - Demonstrated experience negotiating commercial contracts and managing complex agreement workflows - Experience coordinating cross-functional due diligence efforts, RFPs, RFIs, or security questionnaires - Proven ability to manage multiple complex projects and stakeholders simultaneously - Experience working in insurance, SaaS, fintech, insurtech, or other highly regulated industries strongly preferred Knowledge & Skills - Strong understanding of commercial contract structures, negotiation processes, and operational risk considerations - Experience working in insurance operations, claims administration, or regulatory compliance frameworks - Exceptional organizational skills and attention to detail - Ability to coordinate and drive alignment across multiple internal teams - Excellent written communication skills with experience drafting and editing professional business responses - Strong project management and workflow coordination capabilities - Ability to prioritize effectively and operate independently in fast-paced environments - Proficiency with contract management systems, CRM platforms, and collaboration tools - Strong judgment, professionalism, and problem-solving skills Nice to Have - Experience supporting enterprise sales or strategic partnerships functions - Experience building scalable operational processes in high-growth organizations - Professional certifications related to contracts, legal operations, project management, or procurement Benefits of Reserv Employment - Generous health-insurance package with nationwide coverage, vision, & dental - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Competitive base salary with performance bonus opportunity - Opportunity to be a foundational member of a critical operational function with significant upside as Reserv scales - Foster a culture of empathy, transparency, and empowerment in a remote-first environment Why This Role Matters This role sits at the intersection of commercial execution and operational excellence. You will help ensure that contracts move efficiently, customer diligence requests are handled seamlessly, and internal teams are aligned and prepared to deliver exceptional outcomes post-sale. Your ability to coordinate across functions, negotiate effectively, and improve operational processes will directly contribute to Reserv’s growth and scalability. Travel: Up to 10-15% for team meetings, customer engagements, and industry events At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Interested in building your career at Reserv?

Title: Inland Marine Adjuster Location: Remote (Atlanta, GA) Department: Property Job Description: About the role As an Inland Marine Adjuster, you will play a critical role in investigating, evaluating, and resolving complex inland marine insurance claims. This includes losses related to construction equipment, contractor’s tools, transportation of goods, fine arts, and other movable commercial property. You’ll be responsible for managing the claim process from start to finish—assessing coverage, determining liability, estimating damages, and negotiating settlements—in alignment with company guidelines and regulatory requirements. This role demands strong analytical skills, attention to detail, and a solid understanding of inland marine coverages and commercial property policies. You will collaborate with policyholders, brokers, contractors, legal counsel, and internal stakeholders to deliver fair and timely claim outcomes while upholding customer service standards and maintaining claims integrity. What you'll do - Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests - Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action - Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim - Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims - Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA - Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims - Ensure compliance with specific state regulations, policy provisions, and standard operating procedures - Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority - Provide input for continuous development of claims guidelines, best practices, and process improvements - Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim Qualifications - Active insurance adjuster’s license by way of a designated home state, or home state - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) - Minimum of 3 years of experience with Property claims - - Experience in handling Inland Marine losses preferred - Commercial property claims experience a plus - Desk and/or field appraisal experience - Willing to obtain all licenses within 60 days, including completing state required testing - Knowledge of state regulations, policy provisions, and standard operating procedures - Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures - Curious and motivated by problem solving and questioning the status quo - Desire to engage in learning opportunities and continuous professional development - Willingness to travel for client and claims needs Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!