• Handle incoming customer calls, emails, and messages promptly and professionally. • Solve customer issues directly or escalate to the relevant internal teams when necessary. • Maintain accurate documentation in internal CRM and support systems. • Track customer requests, follow up on pending issues, and ensure timely resolution. • Collaborate with internal teams to support process improvements and problem-solving. • Contribute to the continuous enhancement of customer service quality. • Achieve results and meet service-level expectations despite challenges.

• Corresponding with camp staff and parents via email and phone • Triaging calls and tickets • Escalating cases or system errors through appropriate channels • Troubleshooting within the Campminder system database and the Campanion mobile application • Processing payments and refunds through the Campminder system • Adapting your step-by-step instructions to clients depending on contextual clues and the devices they are using to access the Campminder platforms

• Your onboarding: After intensive training in our software logic, you will make Accounting your ‘playground’ and independently advise our customers on digitizing their financial processes. • Advisory & onboarding: You support new customers and their tax firms in setting up the vOffice software and ensure that posting logics are configured correctly. • Expert-level analysis: When there are discrepancies in account reconciliations or issues with exports, you carry out analytical troubleshooting. • You are the go-to expert who understands why a posting is stuck in a downstream system. • Interface role: You work closely with our customers and their tax advisors, acting as a competent translator between “accounting language” and software logic. • Knowledge transfer: You train customers on complex accounting processes within our software and help make their workflows more efficient.

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Field Service Support Specialist II who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This remote role is critical in ensuring operational efficiency and supporting both our in-house technicians and third-party dealers. The ideal candidate will be proactive, solutions-focused, and capable of managing multiple priorities in a fast-paced environment. Position Details: Location: Remote Start date: 4/6/26- early October 2026 (This is a seasonal 6-month opportunity) Key Responsibilities: - Coordinate daily operational tasks including backlog health, job follow-ups, and customer service requests. - Provide support and issue resolutions for our Brinks Home Direct technicians. - Manage escalations via phone and chat, ensuring timely and effective resolution. - Assist the Sales Support team with Field Service tasks related to Brinks Home Direct technicians and customers. - Support the daily activities of the Field Service team as needed. - Accurately document account notes in MAS (Management Accounting System). - Collaborate with Field Installations Managers to drive productivity and performance. Requirements: - Strong problem-solving and analytical skills. - Self-motivated with a positive, energetic attitude. - Consistent adherence to company standards, including attendance and performance metrics. - Demonstrated commitment to quality and customer service. - Excellent written and verbal communication skills. - Proficiency in spreadsheet and word processing software (e.g., Microsoft Excel and Word). Benefits: - Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: - Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education - To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly