• Your onboarding: After intensive training in our software logic, you will make Accounting your ‘playground’ and independently advise our customers on digitizing their financial processes. • Advisory & onboarding: You support new customers and their tax firms in setting up the vOffice software and ensure that posting logics are configured correctly. • Expert-level analysis: When there are discrepancies in account reconciliations or issues with exports, you carry out analytical troubleshooting. • You are the go-to expert who understands why a posting is stuck in a downstream system. • Interface role: You work closely with our customers and their tax advisors, acting as a competent translator between “accounting language” and software logic. • Knowledge transfer: You train customers on complex accounting processes within our software and help make their workflows more efficient.

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Field Service Support Specialist II who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This remote role is critical in ensuring operational efficiency and supporting both our in-house technicians and third-party dealers. The ideal candidate will be proactive, solutions-focused, and capable of managing multiple priorities in a fast-paced environment. Position Details: Location: Remote Start date: 4/6/26- early October 2026 (This is a seasonal 6-month opportunity) Key Responsibilities: - Coordinate daily operational tasks including backlog health, job follow-ups, and customer service requests. - Provide support and issue resolutions for our Brinks Home Direct technicians. - Manage escalations via phone and chat, ensuring timely and effective resolution. - Assist the Sales Support team with Field Service tasks related to Brinks Home Direct technicians and customers. - Support the daily activities of the Field Service team as needed. - Accurately document account notes in MAS (Management Accounting System). - Collaborate with Field Installations Managers to drive productivity and performance. Requirements: - Strong problem-solving and analytical skills. - Self-motivated with a positive, energetic attitude. - Consistent adherence to company standards, including attendance and performance metrics. - Demonstrated commitment to quality and customer service. - Excellent written and verbal communication skills. - Proficiency in spreadsheet and word processing software (e.g., Microsoft Excel and Word). Benefits: - Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: - Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education - To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly

Job Summary: As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections to support our residential commodity business by fostering customer loyalty and delivering excellent service during every customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm. Primary Responsibilities: • Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers. • Must be comfortable speaking to current trends and projections of natural gas and electricity markets. • Ability to effectively educate on all IGS residential commodity markets while using that information to support customer retention in the face of a requested cancellation. • Conducts proactive consultative analysis to identify and act upon opportunities to support our natural gas and electricity business through up-sell and cross-sell conversations. • Achieves all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures. • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries. • Assist customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information. • Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations. • Complete additional duties and responsibilities as assigned. Required Skills: • Possess strong interpersonal, verbal, and written communication skills and be results oriented. • Excellent customer experience and conversational skills. • Possess ability to identify and overcome customer objections. • Ability to multitask effectively and adhere to a weekly set schedule. • Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment. • Basic knowledge of Windows, MS Office Suite, and Internet Explorer. Minimum Education and Experience: • High school diploma or equivalent. • 2 years’ experience in a customer facing environment preferred. Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position. Salary Range: $34,370.00 - $51,560.00*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance, as well as team or individual incentives. How We Support Your Wellbeing: Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey. - Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions. - Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents. - Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services. - Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. - Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks. Equal Opportunity Employment: It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.

Ready to help us transform healthcare? Bring your true colors to blue. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Provider Service Representative, you will be at the heart of the consumer experience and a critical team member to support our mission. Schedule: 8:30am – 4:30pm EST, including during training. Compensation: - Starting at $20.51/hour ($40,000/year) during training - Upon successful completion of training, you will be eligible for a salary increase as outlined in our Provider Service progression model - You will also be eligible for increases after completion of specified milestones as outlined in Provider Service progression model - We offer annual raise/bonus based on your performance and the performance of the company! What you’ll do As a Provider Service Representative, you will resolve telephone and written Provider claims-related service inquiries. The Provider Services Representative responds to our Provider’s benefit-related issues and questions, including but not limited to corporate policies and guidelines, timely filing, account receivables, claims processing, etc. You’ll be able to represent the Provider Services team in a positive and professional manner through appropriate telephone techniques and written responses. Provider Service Representatives work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans. This is a fast-paced, unscripted service center environment. No two problems, or resolution journeys are the same. - You’ll be scheduled for 37.5 hours/week; the shift begins at 8:30am EST and ends at 4:30pm EST. - Provider Service Representatives usually spend most of each week taking calls with providers, with specific time dedicated to learning and development, and research in support of career growth and development. - We offer supportive remote-working opportunities What you bring: Our Provider Service Representatives are the kind of people who create a plan and take charge in situations where others feel lost. We believe it’s important to ask for your input on anything from provider solutions to workspace design! We’re looking for people who are: - Committed to answering Provider’s questions and solving their inquiries - Curious, committed to learning and gathering information - Effective communicators and able to translate complicated concepts into simple terms - Proactive, solution-oriented decision makers - Planners, multi-taskers, and expert problem solvers - Analytical and critical thinkers – able to anticipate and address future needs - Able to multitask and thrive in a fast-paced, high-pressure environment What you’ll gain: - Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others! - Paid holidays, vacation, personal, and wellness time - Internal career pathing with individual mentorship, networking and events. - The ability to Drive Your Career, with access to internal career growth opportunities - All our associates are invited to join and participate in Employee Resource Groups. Our ERGs are spaces for employees with shared backgrounds or the desire to learn more about their colleagues. Required Qualifications: - High school diploma or equivalent required - 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person - Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software. - Experience in fast-paced, unscripted service-first environments highly preferred Physical Requirements & Work Environment - This role requires frequent speaking, being on the phone with our Providers, using a headset in an environment free from distractions, and long periods of sitting and working at a computer. - Shifts are fixed within our hours of operation with scheduled lunches and breaks. - In this role, you will be responsible for establishing an appropriate physical work environment that is ergonomically comfortable and suited to the specific work being conducted, which includes ensuring that the environment is free from conditions likely to cause interruption or that would distract an associate from performing their job. - All associates working remotely will be required to adhere to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings. Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above Location HinghamTime Type Full time Hourly Rate: $20.51 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue. At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.