• Corresponding with camp staff and parents via email and phone • Triaging calls and tickets • Escalating cases or system errors through appropriate channels • Troubleshooting within the Campminder system database and the Campanion mobile application • Processing payments and refunds through the Campminder system • Adapting your step-by-step instructions to clients depending on contextual clues and the devices they are using to access the Campminder platforms

• Your onboarding: After intensive training in our software logic, you will make Accounting your ‘playground’ and independently advise our customers on digitizing their financial processes. • Advisory & onboarding: You support new customers and their tax firms in setting up the vOffice software and ensure that posting logics are configured correctly. • Expert-level analysis: When there are discrepancies in account reconciliations or issues with exports, you carry out analytical troubleshooting. • You are the go-to expert who understands why a posting is stuck in a downstream system. • Interface role: You work closely with our customers and their tax advisors, acting as a competent translator between “accounting language” and software logic. • Knowledge transfer: You train customers on complex accounting processes within our software and help make their workflows more efficient.

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Field Service Support Specialist II who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This remote role is critical in ensuring operational efficiency and supporting both our in-house technicians and third-party dealers. The ideal candidate will be proactive, solutions-focused, and capable of managing multiple priorities in a fast-paced environment. Position Details: Location: Remote Start date: 4/6/26- early October 2026 (This is a seasonal 6-month opportunity) Key Responsibilities: - Coordinate daily operational tasks including backlog health, job follow-ups, and customer service requests. - Provide support and issue resolutions for our Brinks Home Direct technicians. - Manage escalations via phone and chat, ensuring timely and effective resolution. - Assist the Sales Support team with Field Service tasks related to Brinks Home Direct technicians and customers. - Support the daily activities of the Field Service team as needed. - Accurately document account notes in MAS (Management Accounting System). - Collaborate with Field Installations Managers to drive productivity and performance. Requirements: - Strong problem-solving and analytical skills. - Self-motivated with a positive, energetic attitude. - Consistent adherence to company standards, including attendance and performance metrics. - Demonstrated commitment to quality and customer service. - Excellent written and verbal communication skills. - Proficiency in spreadsheet and word processing software (e.g., Microsoft Excel and Word). Benefits: - Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program: - Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education - To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page. Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly

Job Summary: As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections to support our residential commodity business by fostering customer loyalty and delivering excellent service during every customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm. Primary Responsibilities: • Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers. • Must be comfortable speaking to current trends and projections of natural gas and electricity markets. • Ability to effectively educate on all IGS residential commodity markets while using that information to support customer retention in the face of a requested cancellation. • Conducts proactive consultative analysis to identify and act upon opportunities to support our natural gas and electricity business through up-sell and cross-sell conversations. • Achieves all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures. • Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries. • Assist customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information. • Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations. • Complete additional duties and responsibilities as assigned. Required Skills: • Possess strong interpersonal, verbal, and written communication skills and be results oriented. • Excellent customer experience and conversational skills. • Possess ability to identify and overcome customer objections. • Ability to multitask effectively and adhere to a weekly set schedule. • Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment. • Basic knowledge of Windows, MS Office Suite, and Internet Explorer. Minimum Education and Experience: • High school diploma or equivalent. • 2 years’ experience in a customer facing environment preferred. Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position. Salary Range: $34,370.00 - $51,560.00*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance, as well as team or individual incentives. How We Support Your Wellbeing: Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey. - Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions. - Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents. - Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services. - Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. - Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks. Equal Opportunity Employment: It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.