• Educate prospective students about our products and services via email, phone, and live chat and convert them into paying students. • Provide exceptional customer support to our current students via email, phone, and live chat. • Create and maintain detailed student records and records of student acquisition. • Continuously create and implement new strategies to improve our customer support and student acquisition. • Provide administrative support by helping our consultants with any troubleshooting using our online systems and platforms, and store/analyze simple data using Excel/spreadsheets for our Student Support team. • Handle highly confidential documents with extreme care.

• The Digital Solutions Representative (DSR) will focus on the execution of current and future digital strategies. • The DSR will work to expand the footprint and adoption of Intuitive’s digital portfolio by selling digital products to targeted customers, driving adoption and ensuring the surgeons are taught how to access and use the technology. • The DSR will serve as the liaison between internal teams and the customer, providing surgeon feedback, ensuring ease of use for the surgeon through thorough training and sharing leads with other teams. • The DSR will collaborate cross-functionally to target, drive product utilization, and support customers in new and existing accounts.

• Meet or exceed sales quota on a quarterly and annual basis • Accurately forecast opportunity close dates within a quarter • Create and execute close plans to advance opportunities in a quarter • Sales and Territory Development (maintain 3x rolling pipeline) • Build and present Quarterly Business Reviews (QBRs) • Prospect for new business by researching industries, identifying potential clients, and making initial outreach efforts (i.e. cold calling, emails etc.) • Regular outreach to ensure customer satisfaction and identify new sales opportunities • Establish and maintain key relationships with assigned customer accounts. • Develop and deliver presentations and coordinate high-level functional product demonstrations to new and existing accounts. • Occasionally travel for trade shows and travel to customers • Quantify real business savings to assist clients with internal business case creation • Maintain Salesforce system with accurate customer, opportunity and daily activity (i.e. calls, conversations, emails, meetings etc.) information

• Prospect, qualify and develop a robust sales pipeline. • Utilize strong hunting mentality to win net new Strategic Accounts. • Drive revenue by prospecting and building pipeline while building strong personal relationships with potential clients. • Close new business consistently at or above quota level. • Develop and execute on a strategic plan for the territory and create reliable forecasts. • Become known as a thought leader on our Teams product. • Contribute to our sales playbooks and our product roadmap.