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Ooma

Ooma is a telecommunications company headquartered in Sunnyvale, California, providing a broad range of communication services designed to strengthen connectivity for small- to mid

Site Reliability Engineer

Location

United States

Posted

79 days ago

Salary

$110K - $175K / year

Seniority

Lead

Job Description

Site Reliability Engineer

Ooma

• Become a subject matter expert in applications supporting Ooma customers. • Collaborate with Development, QA and other SREs to evaluate, deploy, and debug applications. • Improve observability by implementing, refining, and adjusting application monitoring and thresholds. • Mentor team members to enhance application management practices. • Act as an escalation path and backup for junior team members, providing guidance during alerts and incidents. • Write automation scripts, set up CI pipelines, and review/evaluate software solutions and best practices. • Participate in on-call rotations, providing 24/7 support for Ooma services.

Job Requirements

  • Strong background in production (24/7) support for large-scale environments required.
  • 6+ years of Linux administration and troubleshooting experience with full-stack, application support focus; 8+ years overall working experience as an IT professional.
  • Proven expertise in advanced scripting using Python, Perl, and Bash.
  • Database administration experience with MySQL, MongoDB, or PostgreSQL required.
  • Must have experience with configuration management tools such as Ansible, Puppet, etc.
  • Hands-on experience with cloud platforms such as OCI, AWS, or GCP required.
  • Proven ability to lead technical projects from inception to completion.
  • Experience with DevOps tools, like Docker, K8s, Gitlab CICD, Jenkins, Terraform preferred
  • Experience with monitoring best practices using ELK stack, Prometheus, Nagios, or Grafana preferred
  • Experience with Agile tools like Jira, Confluence, or any similar tool, preferred
  • Strong collaboration skills and empathy for the end-user experience.
  • Excellent troubleshooting, communication (written and verbal), and cross-functional leadership skills.
  • Ability to work effectively in fast-paced, dynamic environments and manage ambiguity.
  • Quick learner with a self-starter mindset and ownership of outcomes.
  • Sound judgment in escalation and decision-making.
  • Bachelor's degree in Engineering/Computer Science or equivalent experience.

Benefits

  • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
  • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
  • FSA Healthcare & Dependent Care
  • Commuter Benefits
  • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
  • 401(k), including employer match, and Roth
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time off, Sick Time, as well as corporate holidays observed
  • Employee Assistance Program
  • Life Balance benefits with Travel Assistance Services and Identity Theft
  • Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

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