• Analyze large and complex datasets to uncover trends, patterns, segmentation strategies and opportunities across various aspects of the retail business (e.g., sales, customer behavior, inventory, promotions, digital performance, marketing strategies) • Develop and deliver clear, actionable insights and recommendations to senior leadership and stakeholders • Design and build reports, and visualizations using tools such as Tableau, Business Objects, Excel to support teams across the business • Work closely with stakeholders across merchandising, merchandise planning marketing, supply chain, finance, and store operations to understand analytical needs and deliver impactful solutions for assigned departments to optimize inventory • Create predictive models and conduct scenario analysis to support strategic planning and decision-making • Monitor key performance indicators (KPIs) and provide regular updates and commentary to possible forecast adjustments • Work closely with IT and data engineering to improve data pipelines, reporting accuracy, and scalability of analytics solutions • Track and optimize performance across channels (retail stores, e-commerce, clienteling, events) to improve conversion and ROI • Provide insights into product performance and inventory turns, with a focus on high-value, slow-moving SKUs such as engagement rings, loose diamonds, and custom jewelry • Partner with merchandising and inventory teams to forecast demand, identify product trends, and recommend assortment changes • Collaborate with the e-commerce and marketing teams to analyze digital funnel performance, email campaigns, and paid media ROI • Support pricing and promotional analysis to ensure competitiveness and profitability inclusive of retail price adjustment recommendations.

• Providing technical support to ensure the seamless operation of Solventum software and interfaces • Assisting customers with troubleshooting software applications, interfaces, and system configurations • Conducting system health checks and identifying opportunities to enhance efficiency • Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues • Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes • Identifying opportunities to enhance workflows and improve support efficiency • Manage projects and operational reporting activities between Key Account Support internal team and Product Development • Support process improvements by documenting troubleshooting steps, solutions, and best practices • Assist in identifying operational reporting focusing on various processes within support case management • Participate in direct client calls addressing various application topics • Represent Solventum in communications with external customers and Solventum departments

• Create innovative, thought provoking, and highly leveraged “must-have research” content • Develop new research and ideas through thought leadership • Conduct research, analyze, write, present, and advise on critical Intelligent Simulation innovations • Create innovative, thought-leading written research with memorable graphics • Participate in Gartner’s ETT research methodology, including case-based research • Support sales and business development, serving as the voice of Gartner’s view on AI enabled Intelligent Simulation • Respond to client inquiries, providing individualized advice • Create and deliver presentation materials via video conference or in-person

• Identify and investigate healthcare billing activities leading to improper payments • Review claims data and conduct analysis to look for patterns of potential improper payments • Conduct data analysis to review claim and case history • Identify and resolve issues related to data discrepancies, missing data, or inconsistencies within clinical datasets