Interapt

• Design, develop, and maintain interactive dashboards and reporting solutions • Integrate and extract data from multiple internal and external data sources • Automate manual workflows and optimize operational processes • Collaborate within Agile teams using Jira and Confluence • Integrate Jira and Confluence with other tools and APIs to streamline workflows • Contribute to CI/CD pipelines and ensure code quality and deployment best practices

• Monitoring and supporting the service desk for major incidents • Communicating and escalating incidents to appropriate support teams for quick resolution • Drive Major Incident calls/bridges – managing the participants with a focus on restoration actions • Providing consulting expertise across various support teams via multiple communication channels • Facilitating problem identification and troubleshooting, advocating for customer success • Contributing as a flexible resource across different contact channels