Solventum logo
Solventum

Enabling better, smarter, safer healthcare to improve lives.

Senior Technical Services Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Utah

Posted

145 days ago

Salary

$96K - $132K / year

Seniority

Senior

Bachelor Degree4 yrs expExperience acceptedEnglishITSMPMPServiceNow

Job Description

Senior Technical Services Analyst

Solventum

• Providing technical support to ensure the seamless operation of Solventum software and interfaces • Assisting customers with troubleshooting software applications, interfaces, and system configurations • Conducting system health checks and identifying opportunities to enhance efficiency • Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues • Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes • Identifying opportunities to enhance workflows and improve support efficiency • Manage projects and operational reporting activities between Key Account Support internal team and Product Development • Support process improvements by documenting troubleshooting steps, solutions, and best practices • Assist in identifying operational reporting focusing on various processes within support case management • Participate in direct client calls addressing various application topics • Represent Solventum in communications with external customers and Solventum departments

Job Requirements

  • Bachelor’s Degree or higher from an accredited institution AND (4) four years of Health Information, Client Services/Client Care arena, IT experience OR High School Diploma/GED and (8) eight years of experience
  • Project Management Professional Certification (PMP)
  • Prior experience with IT service management tools (e.g., ServiceNow, Jira, or similar)
  • Working knowledge of internal Solventum HIS product portfolio
  • Proficient in MS Word, MS Excel, and MS Power Point
  • Understanding of health care industry and Health Information Systems environments
  • Must be able to obtain and maintain security clearance to support government clients

Benefits

  • Medical, Dental & Vision
  • Health Savings Accounts
  • Health Care & Dependent Care Flexible Spending Accounts
  • Disability Benefits
  • Life Insurance
  • Voluntary Benefits
  • Paid Absences
  • Retirement Benefits

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