Enabling better, smarter, safer healthcare to improve lives.
Senior Technical Services Analyst
Location
Utah
Posted
145 days ago
Salary
$96K - $132K / year
Seniority
Senior
Job Description
Senior Technical Services Analyst
Solventum
• Providing technical support to ensure the seamless operation of Solventum software and interfaces • Assisting customers with troubleshooting software applications, interfaces, and system configurations • Conducting system health checks and identifying opportunities to enhance efficiency • Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues • Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes • Identifying opportunities to enhance workflows and improve support efficiency • Manage projects and operational reporting activities between Key Account Support internal team and Product Development • Support process improvements by documenting troubleshooting steps, solutions, and best practices • Assist in identifying operational reporting focusing on various processes within support case management • Participate in direct client calls addressing various application topics • Represent Solventum in communications with external customers and Solventum departments
Job Requirements
- Bachelor’s Degree or higher from an accredited institution AND (4) four years of Health Information, Client Services/Client Care arena, IT experience OR High School Diploma/GED and (8) eight years of experience
- Project Management Professional Certification (PMP)
- Prior experience with IT service management tools (e.g., ServiceNow, Jira, or similar)
- Working knowledge of internal Solventum HIS product portfolio
- Proficient in MS Word, MS Excel, and MS Power Point
- Understanding of health care industry and Health Information Systems environments
- Must be able to obtain and maintain security clearance to support government clients
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
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