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Fullsteam Operations logo
Fullsteam Operations

Fullsteam Operations LLC is a software development company specializing in payment and technology solutions for its clients. As an employer, the company aims to

Director of Marketing – PMS

Location

California

Posted

150 days ago

Salary

$103K - $180K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglishSQL

Job Description

Director of Marketing – PMS

Fullsteam Operations

• Own the marketing strategy for the PMS portfolio—positioning, segmentation (e.g., 10–100 room independents, motels, B&Bs), and annual planning aligned to revenue targets. • Management of marketing team and department. • Define the ICP (owner-operators, GMs, front-desk managers) and refine messaging by buyer role and business maturity (first-time PMS vs. switching). • Build the integrated GTM calendar (product launches, campaigns, events, seasonal pushes), ensuring Sales/CS alignment. • Craft differentiated value propositions (ease of use, onboarding speed, integrations, ROI) versus competitor PMS platforms. • Lead pricing & packaging changes in partnership with Product/Finance; create expansion and cross-sell motions. • Own MQL/SQL and pipeline targets; plan and execute full-funnel campaigns (search, paid social, retargeting, webinars, email nurtures, review sites). • SEO and digital advertising. • Maintain a clear brand narrative. • Oversee content engine: blog, case studies, how-to guides, videos/demos, and customer stories. • Partner with CS to drive activation, time-to-value, and adoption (onboarding series, in-app tips, training).

Job Requirements

  • PMS SaaS experience strongly preferred—PMS, POS, channel management, RMS, booking engines, or related small hotel tech.
  • Hands-on familiarity with small hotel operations: front desk workflows, OTA dependencies, housekeeping tools, and payments.
  • Experience marketing to SMB and owner-operators.
  • Experience leading product launches, value proposition development, competitive positioning, and pricing/packaging strategies.
  • Demonstrated success aligning with Product, Sales, and CS on GTM readiness, messaging, sales enablement, and adoption initiatives.
  • Direct experience building and scaling full‑funnel demand gen programs (paid search, social, SEO, email nurtures, webinars, events).
  • Proven ownership of MQL, SQL, and pipeline targets with a strong command of CAC, payback, and attribution models.
  • Experience optimizing landing pages, paid media, and lead conversion paths for SMB buyers.
  • Managing CRM with strong command of funnel management.
  • Prior experience leading and developing a multi-disciplinary marketing team (internal and external).
  • Demonstrated ability to align cross-functional stakeholders around GTM plans and revenue goals.
  • Strong executive-level communication skills; comfortable presenting strategy and performance to senior leadership.
  • Experience running trade shows, partner events, hospitality association programs, or community initiatives.

Benefits

  • Medical
  • Extended Health and LTD plan
  • Dental
  • Vision
  • RRSP (with employer match)
  • Health Spending Account
  • Flexible paid time off

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