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Fullsteam Operations LLC is a software development company specializing in payment and technology solutions for its clients. As an employer, the company aims to
Director of Marketing – PMS
Location
California
Posted
150 days ago
Salary
$103K - $180K / year
Seniority
Lead
Job Description
Director of Marketing – PMS
Fullsteam Operations
• Own the marketing strategy for the PMS portfolio—positioning, segmentation (e.g., 10–100 room independents, motels, B&Bs), and annual planning aligned to revenue targets. • Management of marketing team and department. • Define the ICP (owner-operators, GMs, front-desk managers) and refine messaging by buyer role and business maturity (first-time PMS vs. switching). • Build the integrated GTM calendar (product launches, campaigns, events, seasonal pushes), ensuring Sales/CS alignment. • Craft differentiated value propositions (ease of use, onboarding speed, integrations, ROI) versus competitor PMS platforms. • Lead pricing & packaging changes in partnership with Product/Finance; create expansion and cross-sell motions. • Own MQL/SQL and pipeline targets; plan and execute full-funnel campaigns (search, paid social, retargeting, webinars, email nurtures, review sites). • SEO and digital advertising. • Maintain a clear brand narrative. • Oversee content engine: blog, case studies, how-to guides, videos/demos, and customer stories. • Partner with CS to drive activation, time-to-value, and adoption (onboarding series, in-app tips, training).
Job Requirements
- PMS SaaS experience strongly preferred—PMS, POS, channel management, RMS, booking engines, or related small hotel tech.
- Hands-on familiarity with small hotel operations: front desk workflows, OTA dependencies, housekeeping tools, and payments.
- Experience marketing to SMB and owner-operators.
- Experience leading product launches, value proposition development, competitive positioning, and pricing/packaging strategies.
- Demonstrated success aligning with Product, Sales, and CS on GTM readiness, messaging, sales enablement, and adoption initiatives.
- Direct experience building and scaling full‑funnel demand gen programs (paid search, social, SEO, email nurtures, webinars, events).
- Proven ownership of MQL, SQL, and pipeline targets with a strong command of CAC, payback, and attribution models.
- Experience optimizing landing pages, paid media, and lead conversion paths for SMB buyers.
- Managing CRM with strong command of funnel management.
- Prior experience leading and developing a multi-disciplinary marketing team (internal and external).
- Demonstrated ability to align cross-functional stakeholders around GTM plans and revenue goals.
- Strong executive-level communication skills; comfortable presenting strategy and performance to senior leadership.
- Experience running trade shows, partner events, hospitality association programs, or community initiatives.
Benefits
- Medical
- Extended Health and LTD plan
- Dental
- Vision
- RRSP (with employer match)
- Health Spending Account
- Flexible paid time off
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