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Senior VoIP Application Engineer

Application EngineerApplication EngineerOtherRemoteSeniorTeam 1,001-5,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

137 days ago

Salary

$100K - $185K / year

Seniority

Senior

Job Description

Senior VoIP Application Engineer

Nextiva

• Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability. • Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms. • Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues. • Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications. • Test new VOIP features, products, and services, ensuring they meet quality standards before deployment. • Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes. • Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience. • Ensure VOIP applications meet security standards and compliance requirements. • Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues. • Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications.

Job Requirements

  • At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems.
  • Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol).
  • Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio.
  • Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS.
  • Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation.
  • Experience with SQL and NoSQL databases for managing voice data.
  • Understanding of WebRTC and web-based communication protocols is a plus.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly.
  • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders.
  • Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions.
  • Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications.

Benefits

  • Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Life, disability, and supplemental indemnity plans
  • Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
  • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Employee Assistance Program and comprehensive wellness initiatives
  • Access to ongoing learning and development opportunities and career advancement

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