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Senior VoIP Application Engineer
Location
United States
Posted
137 days ago
Salary
$100K - $185K / year
Seniority
Senior
Job Description
Senior VoIP Application Engineer
Nextiva
• Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability. • Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms. • Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues. • Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications. • Test new VOIP features, products, and services, ensuring they meet quality standards before deployment. • Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes. • Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience. • Ensure VOIP applications meet security standards and compliance requirements. • Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues. • Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications.
Job Requirements
- At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems.
- Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol).
- Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio.
- Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS.
- Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation.
- Experience with SQL and NoSQL databases for managing voice data.
- Understanding of WebRTC and web-based communication protocols is a plus.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders.
- Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions.
- Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications.
Benefits
- Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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