• Provide DFM (Design for Manufacturing) and DFV (Design for Value) support to customer engineering and design teams for new designs and existing design improvement with a focus on reducing customers design cycle time • Collaborate with customer designers to improve quality and completeness of their design packages and help them by identifying design problems related to manufacturability and reliability test • Support drawing reviews prior to design release and help architect drawing notes to support the specific design and manufacturing needs • Thorough knowledge of industry specification (IPC) requirements as well as customer developed specifications requirements • Update customer design and manufacturing groups on TTM capabilities and technology roadmap through formal presentations • Provide TTM manufacturing facilities insight into future customer needs, technology requirements and identify gaps in TTMs ability to support those future needs • Facilitate customer technical needs with TTM engineering and operations • Assist TTM site pre-production teams through the stack-up/DFM/TQ approval process and in getting “on-hold” issues addressed on the customer side expeditiously • Thorough understanding of TTM manufacturing and design capabilities and value add offerings to support QTA/NPI/Production Manufacturing for Aerospace & Defense customers • Establish technical contacts between customer and TTM to drive improved lines of technical communications and increased depth of relationships • Assist the Sales Account Managers in increasing customer revenue by providing technical support and service • Travel to and visit customer sights to support technical discussions, issues, and key programs as required • Create and conduct technical capability presentations in conjunction with the sales team

• Providing second-line technical support for company applications (L2) • Monitoring system performance and availability • Registering incoming tickets and performing initial analysis • Resolving incidents and service requests related to company applications • Collaborating with engineers and specialists from other teams to resolve issues • Participating in the incident management process • Documenting solutions and maintaining support documentation

• Collaborate with Colleagues – Work closely with colleagues to understand customers' business objectives and technical challenges, contributing to the design and development of effective GenAI solutions tailored to client needs. • Apply GenAI Principles – Utilize modern tools and frameworks like LangGraph, to build scalable, reliable, and maintainable Compound AI systems. • Leverage your understanding of AI fundamentals to ensure every project meets rigorous industry and ethical standards. • Adapt to the latest Technologies & Patterns – continue to research, learn, and stay abreast of the most recent state of the art for AI application development. • Promote Knowledge Sharing –Bolster our culture of continuous learning by sharing knowledge about AI engineering best practices through blog posts, articles, and internal talks.

• Serve as a lifeline for users of platforms and technology • Handle all incoming requests for assistance and resolve issues • Collaborate with internal and external departments • Maintain responsibility for system and user administration for the entire organization • Troubleshoot root cause issues and resolve inquiries through Zendesk or email • Actively participate in projects related to systems integration • Train and educate employees and end users on systems and integrations