Role Description This is a 100% remote position. Candidates must have access to a reliable internet connection. - Multiple shifts available - Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, SD, VA, WI - Join IonTuition’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients. - Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more! Qualifications - Be passionate in the work you do and the people you help - Ability to establish and maintain rapport through effective communication and timely follow-up with customers - Attention to detail - Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment - Must be a self-starter with a great degree of internal motivation - Ability to operate and navigate various technical devices and systems - Ability to troubleshoot common computer issues Requirements - Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals. - Provide timely, accurate, and professional assistance on all inquiries. - Document and update customer information in the CRM system. - Follow escalation procedures and company policies to ensure resolution. - Maintain compliance with all federal, state, and client requirements. - Apply training materials effectively and share knowledge with team members. - Meet or exceed all performance metrics and KPIs. Benefits - Competitive benefits package including: - Medical Benefits through BCBS - Dental Benefits through DeltaDental - Vision Benefits through DeltaVision - Flexible Spending Account - Short and Long term disability - Life Insurance - 401(k) - Advancement opportunities - Work from home - Company provided equipment Company Description For more information, visit us at www.iontuition.com Training Schedule: During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST. Education and Qualifications: High school or equivalent Salary: starting at $17.50 depending on experience Job Type: Full-time At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: - IER Right To Work Poster - E-Verify Participation Poster

• Performs daily billing activities, including resolving billing edits and rejected claims to ensure accurate and timely claim submission • Identifies routine billing issues and resolves or escalates them as appropriate • Maintains working knowledge of state and federal laws related to insurance contracts and payer billing timelines • Investigates and addresses overpayment and underpayment accounts to optimize reimbursement • Applies payer rules, contracts, schedules, and related data to ensure claims are billed accurately and timely • Researches payer trends and provides feedback to improve billing accuracy and operational efficiency • Tracks and reports denial types and root causes, recommending process improvements • Analyzes, categorizes, and resolves claim rejections from commercial, government, and managed care payers • Documents all actions and follow-up activities in the patient accounting system • Responds to patient and payer inquiries or refers them appropriately • Prepares and submits reports documenting billing trends, outcomes, and claim activity • Interprets data, draws conclusions, and reviews findings with supervisor • Cross-trains in various functions to enhance service delivery • Maintains knowledge of applicable federal, state, and local laws and regulations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Billing Coordinator position will support the complete utility billing cycle, from onboarding to monthly recurring billing for multifamily real estate customers. This role works closely with the Billing Manager and Operations team to ensure accuracy, efficiency, and compliance in all billing processes. As a Billing Coordinator, you will be a key contributor to our billing operations team, ensuring accurate and timely processing of utility billing for our multifamily property clients. You will work within established processes and procedures to maintain billing accuracy, support account onboarding, and help identify opportunities for operational improvements. - Process resident billing accounts according to established billing cycles and regulatory requirements. - Maintain high attention to detail to minimize billing errors. - Assist with the onboarding process for new properties and residents. - Identify and escalate billing discrepancies for resolution. - Support the Billing Manager with process documentation and testing of system enhancements. - Collaborate with Pod Setup, Account Management, and UVM Coordinator teams on billing-related matters. - Maintain organized records and documentation of billing activities. This is an excellent opportunity for someone who thrives in a process-driven, detail-oriented environment and wants to build a career in billing operations within a growing technology company. Qualifications - Bachelor's degree in Math, Business, Computer Science, Finance, Accounting or related field. - Strong comfort level with mathematics and numerical accuracy. - Basic to intermediate proficiency in Microsoft Excel and MS Office Suite. - Ability to learn and work comfortably with billing systems and technology platforms. - Strong organizational skills and ability to prioritize multiple tasks. - Excellent attention to detail and accuracy. - Ability to follow established processes, procedures, and regulations. - Proactive problem-solving mindset. - Strong communication and collaboration skills. - Comfort with repetitive, process-driven work in a fast-paced environment. Requirements - Previous experience in billing operations (preferred). - Experience in property management, utilities, or multifamily housing (preferred). - Familiarity with SaaS platforms or billing software (preferred). Benefits - Salary: $55,000 - $75,000 (based on experience and qualifications). - Health, dental, and vision insurance. - 401(k). - Paid time off and flexible work arrangements. - Professional development opportunities. - Opportunity for earned equity. Company Description Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators. At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned technology leaders, we challenge traditional providers by offering smarter, more efficient solutions to the market. Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for: - Win Together – We believe in collaboration and collective success. When one of us wins, we all win. - Lead with Integrity – We hold ourselves accountable, operate with transparency, and always do what we say we'll do. - Relentless Determination – We tackle challenges head-on, with persistence and decisive action. - Bold Voices – We encourage open dialogue and foster a culture where every voice matters. - Stay Curious – We are lifelong learners, always seeking new ways to innovate, improve, and grow.

• Prepare and issue accurate customer invoices in a timely manner, ensuring compliance with company policies. • Manage billing adjustments, credit notes, and account reconciliations as needed. • Review accounts for discrepancies and resolve issues promptly to ensure customer satisfaction. • Handle customer billing inquiries and provide detailed explanations of charges and billing processes. • Maintain accurate records of billing transactions and generate periodic reports for management. • Collaborate with sales and customer service teams to gather necessary information for billing accuracy. • Assist in the implementation of improvements to billing processes to enhance efficiency and accuracy.