• Partner with enterprise customers to understand their goals and guide them from onboarding through adoption. • Troubleshoot and resolve technical issues, finding solutions that keep projects moving. • Lead engaging workshops, training sessions, and technical deep dives. • Advise on architecture, integrations, and feature use to maximize customer success. • Build and maintain documentation & tools so customers can self-serve effectively. • Share insights and feedback with product and engineering to improve the platform.

• Develop and maintain long-term relationships with customers through regular interactions and proactive meetings • Serve as a problem solver and subject matter expert of the runZero platform and network security industry • Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience • Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs • Advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

• Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region • Work directly with healthcare providers to set up and configure SwiftMR, our cloud-based MRI reconstruction software • Troubleshoot technical issues and deliver a positive SwiftMR experience from setup to ongoing support • Combine technical expertise with a customer-focused approach to ensure smooth installations • Support healthcare clients in integrating and maximizing the value of SwiftMR

• Coach customers throughout their lifecycle while working collaboratively with CX team to ensure outcomes. • Inspire customers to create an AI, API optimized vision for their future. • Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement. • Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution. • Innovate tooling and processes for team efficiency. • Work on innovative and cutting edge customer projects. • Become a SME on Kong products and technologies, applying knowledge to real-world usage.